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Indicate the answer choice that best completes the statement or answers the question.
1. True or false? A job interview is a form of persuasive interview.
a.
True
b.
False
2. True or false? The inverted funnel sequence starts with narrow, specific questions, and then moves to more
open-ended, broad questions.
a.
True
b.
False
3. True or false? A common goal in the opening of an interview is to build a friendly rapport between the
participants so that there is a feeling of mutual trust.
a.
True
b.
False
4. “What was your major in college?” is what type of interview question?
a.
open
b.
closed
c.
bipolar
d.
loaded
5. True or false? Even well-qualified candidates should prepare to be rejected during the interview process.
a.
True
b.
False
6. True or false? During the closing of an interview, it is important for the interviewer to explain to the
interviewee what will happen next.
a.
True
b.
False
7. Which topic would potential employers MOST likely ask candidates about?
a.
ability
b.
age
c.
marital status
d.
religion
8. True or false? The employment objective stated in a résumé should be general, so that potential employers
will consider the candidate for a wide range of positions.
a.
True
b.
False
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9. True or false? Interviewees should adapt their communication behavior to fit the level of formality in an
interview.
a.
True
b.
False
10. True or false? The goal of an information-gathering interview is to gather the information needed to resolve
a problem, tension, or conflict.
a.
True
b.
False
11. True or false? We say that interviews are dyadic because they involve a maximum of two individuals.
a.
True
b.
False
12. True or false? Cultural background can have a profound influence on the way an interviewee answers
questions.
a.
True
b.
False
13. True or false? “Would you be willing to work every other weekend?” is an example of a bipolar interview
question.
a.
True
b.
False
14. During Dana’s job interview, the interviewer first asked Dana several open questions to get a sense of her
skills and background but then proceeded to closed questions to determine which software Dana had used and
to determine whether she had specific training relevant to the job. What format did Dana’s interviewer use?
a.
funnel sequence
b.
inverted funnel sequence
c.
tunnel sequence
d.
standard format
15. True or false? The tunnel sequence begins with broad, open-ended questions and then moves to narrower,
specific questions.
a.
True
b.
False
16. Questions that seek clarification or elaboration of responses to previously asked questions are referred to as:
a.
leading questions.
b.
primary questions.
c.
secondary questions.
d.
directed questions.
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17. True or false? While most employers do require a cover letter to be submitted along with a résumé, cover
letters have little impact on whether a candidate gets an interview.
a.
True
b.
False
18. True or false? Competent interviewers should strive to ask directed questions so that there is no ambiguity
about what answer they are looking for.
a.
True
b.
False
19. True or false? Showing up right on time, or even a few minutes late, for an interview communicates
confidence and can give an interviewee an edge over other candidates who appear less sure.
a.
True
b.
False
20. When a television journalist sits down to interview a leading political figure, what type of interview is being
conducted?
a.
appraisal interview
b.
problem-solving interview
c.
information-gathering interview
d.
service-oriented interview
21. True or false? It is the interviewee’s responsibility to ensure that all questions being asked are ethical and
appropriate.
a.
True
b.
False
22. Which statement about interviews is TRUE?
a.
They are context independent.
b.
They are dyadic.
c.
They are unstructured.
d.
They are unplanned.
23. True or false? Your year-end performance appraisal at your job would be considered a form of interview.
a.
True
b.
False
24. Let’s say you have hired an employment consultant to help you identify good potential career opportunities
as well as how to market yourself to get a great position after you graduate. During your first meeting with the
consultant, they ask you questions about your goals, priorities, interests, and preferences so that they can begin
their market research. What type of interview has taken place?
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a.
appraisal interview
b.
problem-solving interview
c.
information-gathering interview
d.
service-oriented interview
25. True or false? The interviewer is responsible for helping the interviewee feel comfortable.
a.
True
b.
False
26. True or false? “What college did you attend?” is an example of an open interview question.
a.
True
b.
False
27. “Tell me a little about how your work experience makes you well-suited for this position,” is an example of
what kind of interview question?
a.
open
b.
closed
c.
bipolar
d.
loaded
28. A question that provides the interviewee with no hint concerning the expected response is called a:
a.
directed question.
b.
leading question.
c.
loaded question.
d.
neutral question.
29. True or false? Successful job searches often require networking in addition to searching online job postings.
a.
True
b.
False
30. When an interviewer begins with closed questions and then moves on to broad, open-ended questions, the
interviewer is using which organizational format?
a.
funnel sequence
b.
inverted funnel sequence
c.
tunnel sequence
d.
standard format
31. True or false? Effective interviewers keep their motivation for the interview a mystery until after they have
finished asking questions. This way, they are able to get more honest responses.
a.
True
b.
False
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32. True or false? Interviewees should not ask questions at the close of an interview unless absolutely necessary
to avoid appearing presumptuous.
a.
True
b.
False
33. A printed summary of your education, work experiences, and accomplishments is referred to as a:
a.
cover letter.
b.
résumé.
c.
portfolio.
d.
transcript.
34. True or false? Most interviewers prefer that an interviewee refrain from contacting them any further after an
interview has ended, unless they are called back for a second interview.
a.
True
b.
False
35. True or false? It is appropriate for an interviewer to ask questions to elicit information about a candidate’s
personality and character.
a.
True
b.
False
36. True or false? You should avoid listing special skills on your résumé that are not directly related to the job
you are applying for because they may suggest to the employer that you did not carefully read the job posting.
a.
True
b.
False
37. Explain the interviewee’s role in the interview process. What steps should an employment interviewee take
to ensure they are adequately prepared to fill these roles and communicate effectively during the interview?
What advice would you have to help the interviewee communicate effectively during and after the interview?
38. Describe five types of information typically included in a résumé.
39. Imagine you find yourself frustrated by your roommate, who has a markedly lower standard of cleanliness
than you do. You are frustrated lately that the kitchen and bathroom are disgustingly dirty, and you have
decided to sit down for a problem-solving interview with your roommate. Provide an example of a loaded
question you would not want to ask during this interview.
40. Describe a tunnel sequence interview.
41. How does interviewing compare to interpersonal communication, group communication, and public
speaking? In what ways is it similar? In what ways is it a distinctly different form of communication?
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42. What are two things the authors of your textbook suggest that you should send to an interviewer following
the interview? Why do they suggest these?
43. Compare and contrast the different types of interviews, and provide at least one example of a context in
which the manager of a store might use each type of interview.
44. List and briefly describe two of the responsibilities of an interviewer.
45. How do closed questions differ from bipolar questions?
46. Describe the three issues that should be addressed in the opening of any interview.
47. Provide an example of an open question that would be typical in an employment selection interview.
48. How do the principles and skills you have learned about public speaking in Chapters 13–17 relate to your
competence as an employment interviewee? How can you use these skills to improve your effectiveness in the
role of an interviewee?
49. Interviewers will often ask questions related to the interviewee’s personality and character. How would you
describe the difference between these two types of information?
50. Alvaro graduated a month ago and is currently in the job market looking for his first professional position.
Despite the fact that Alvaro has a strong GPA, is a member of a fraternity for students in his field, and has
recently finished an internship, he hasn’t had any luck, so far, landing an interview, and he’s beginning to feel
frustrated. He has focused on applying for jobs only through monster.com, and he’s just not sure what to do
next. Is Alvaro making any mistakes in his job search? What advice do you have for Alvaro to help him land a
great interview?
51. When it has no bearing on job performance and is not a legitimate criterion for ethical decision making, it is
unethical to ask questions about certain kinds of information. What are three of the criteria it would be
discriminatory to base a hiring decision upon in the United States?
52. Provide an example from your experience or a fictitious example of a problem-solving interview.
53. What is the difference between an information-gathering interview and a selection interview?
54. Describe the structure of an interview from beginning to end. What are the roles of the interviewer in each
specific stage of the interview? What are the interviewer’s responsibilities before and after the interview?
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