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Indicate the answer choice that best completes the statement or answers the question.
1. A leader who controls the group’s communication by conveying specific instructions to the members uses
which type of leadership style?
a.
participative
b.
supportive
c.
directive
d.
achievement oriented
2. The first step in the problem-solving process is:
a.
brainstorming.
b.
identifying the problem.
c.
generating solutions.
d.
evaluating the solutions.
3. True or false? In a low power distance culture, people tend to defer decision making to those with higher
status or authority.
a.
True
b.
False
4. True or false? Virtual meetings are less effective for brainstorming purposes than face-to-face meetings.
a.
True
b.
False
5. True or false? Achievement-oriented leadership works best when group members see themselves as
competent and are motivated to excel.
a.
True
b.
False
6. True or false? A leader should determine, before calling a meeting, what they hope to accomplish and
whether the meeting is necessary to accomplish the goal.
a.
True
b.
False
7. Al’s speech coach sat him and his teammates down at the beginning of the season and said, “We have
everything it takes to be the best team in the region this year, and I need every one of you to do your best in
every round of competition so we can fulfill that expectation.” The coach appears to be using which leadership
style?
a.
participative
b.
supportive
c.
directive
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d.
achievement oriented
8. Jen had a tough time getting her sorority sisters to commit to helping her clean up after the homecoming
party until she offered to treat everyone who helped out to pizza and a movie night. What type of power did Jen
exercise over the group?
a.
legitimate power
b.
reward power
c.
expert power
d.
referent power
9. In what type of unethical behavior does a leader use harsh criticism, name-calling, gossip, slander, personal
attacks, or threats to safety or job security in order to get members to follow them?
a.
harassment
b.
coercion
c.
bullying
d.
dictating
10. In which stage of the problem-solving process do members of a group employ brainstorming techniques?
a.
identifying the problem
b.
analyzing the problem
c.
generating solutions
d.
evaluating and choosing solutions
11. True or false? Machiavellianism is known for its ethical leadership strategies.
a.
True
b.
False
12. True or false? Excluding members of a group from the group’s meetings is a form of bullying.
a.
True
b.
False
13. A plan for a meeting that details the meeting’s subject, goal, logistics, and schedule is called a(n):
a.
follow-up email.
b.
summary.
c.
consensus.
d.
agenda.
14. Positions like “manager,” “CEO,” and “president” convey which kind of power?
a.
legitimate power
b.
reward power
c.
expert power
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d.
referent power
15. Leaders who are respected or admired by their followers are said to have:
a.
legitimate power.
b.
reward power.
c.
expert power.
d.
referent power.
16. A decision-making technique that involves coming up with as many ideas as possible without judging the
merits of those ideas initially is called:
a.
brainstorming.
b.
groupthink.
c.
consensus.
d.
assessment.
17. True or false? Legitimate power comes from the information or knowledge that a leader possesses.
a.
True
b.
False
18. True or false? A laissez-faire leader gives up a large degree of power or control and gives that power to
team members.
a.
True
b.
False
19. When Tina stepped up to serve as the organizer for the sustainability committee’s organizational meetings,
she decided to get started by having anyone from the group who was interested join her for an open forum
where they could help define the group’s mission, identify problems, and brainstorm some actions they could
take to help their campus go green. What leadership style was Tina using?
a.
participative
b.
supportive
c.
directive
d.
achievement oriented
20. True or false? To evaluate interpersonal performance, one should observe how well group members provide
positive reinforcement, show solidarity, cooperate freely, and demonstrate respect.
a.
True
b.
False
21. True or false? Group leaders should avoid setting time limits on any components of the discussion because
it leads to poor decision making.
a.
True
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b.
False
22. True or false? The use of shared leadership can help group members feel more satisfied with the group
process.
a.
True
b.
False
23. True or false? Groups with more than one leader (cochairs, for example) are less effective than groups with
a single leader.
a.
True
b.
False
24. A problem in which group members strive to maintain cohesiveness and minimize conflict by refusing to
critically examine ideas, analyze proposals, or test solutions is known as:
a.
consensus.
b.
groupthink.
c.
brainstorming.
d.
assessment.
25. True or false? Agendas are crucial to the success of large meetings but are more constraining than they are
helpful in small meetings.
a.
True
b.
False
26. True or false? Leaders should avoid distributing an agenda until after a meeting has begun.
a.
True
b.
False
27. Power that stems from a leader’s ability to threaten or harm others is referred to as:
a.
legitimate power.
b.
reward power.
c.
coercive power.
d.
referent power.
28. True or false? Many groups find it difficult to accomplish their goals because they do not spend enough time
identifying the problem they want to resolve.
a.
True
b.
False
29. Gail could see that the members of her work team were tired and losing their focus on the task. She took a
moment to gather them together and said, “I’ve been watching the clock, too. I know it’s late, and I know we’ve
all put in more hours than anyone could have expected today, and I want you to know how much I appreciate
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your dedication. Nobody else could do what you all have done today, and I hope you’ll power through this last
little bit to help us meet this deadline.” What leadership style is Gail using?
a.
participative
b.
supportive
c.
directive
d.
achievement oriented
30. True or false? Although virtual meetings work well initially, they must move on to face-to-face interaction
once the group is established.
a.
True
b.
False
31. The extent to which less powerful members of a group accept that power is distributed unequally is called:
a.
motivation.
b.
power distance.
c.
consensus.
d.
leadership distribution.
32. True or false? After choosing and implementing a solution, a group should identify criteria for a good
solution in order to assess the results.
a.
True
b.
False
33. True or false? Coach Jackson’s team is young and inexperienced, so he leads them by calling all of the plays
and telling each player what he is expected to do and when. This leadership style is participative.
a.
True
b.
False
34. True or false? A leader can gain influence over a group using more than one source of power.
a.
True
b.
False
35. True or false? Follow up is a part of effective meeting management.
a.
True
b.
False
36. True or false? Group leaders should avoid using referent power because it is usually considered coercive.
a.
True
b.
False
37. The ability to direct or influence others’ behaviors and thoughts toward a productive end is called:
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a.
control.
b.
power.
c.
leadership.
d.
communication.
38. Provide an example of a way to evaluate group performance regarding informational considerations.
39. Using a group you have participated in as the example to illustrate your answer, compare and contrast the
forces that influence a group’s decision-making.
40. Consider someone you have worked with whom you would characterize as a highly effective leader. What
kinds of power does this person use to influence group members? What type of leadership style do they use?
What do they do well to make sure that meetings are managed effectively?
41. Give an example of a leader, past or present, whose power is coercive. What is it about this person’s actions
that contributes to this type of leadership?
42. Give an example of a way to assess to what degree your group is meeting its interpersonal performance
goals.
43. Explain why Machiavellianism leads to leaders being disliked. Is Machiavellianism effective or ineffective,
and why?
44. Describe, in detail, the four considerations one would use to evaluate a group’s performance.
45. Discuss an example of a group you have participated in that has demonstrated groupthink. What factors do
you think contributed to this atmosphere? What happened as a result?
46. Describe the five group leadership styles discussed in your textbook and provide an example of each.
47. What type of leadership style do you believe is the most effective, and why? Which do you believe to be the
most ineffective, and why?
48. Compare and contrast the five behavioral approaches to leadership, including directive, participative,
supportive, laissez-faire, and achievement oriented. Identify groups in which you have been involved where the
leader used each style. With which group(s) did you feel the most satisfied, and with which ones did you feel
the least satisfied? Why do you think this is?
49. Synthesizing what you have learned throughout this chapter and others, what behaviors would you label as
unethical for a leader to use?
50. Briefly define the five sources of power and provide examples of how various leaders you have interacted
with use each type of power.
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51. Discuss power distance as it applies to leadership. Give an example of a low power distance culture and a
high power-distance culture.
52. You have just been elected president of your school’s student government. Based on what you have read in
this chapter, describe the steps you need to take to be effective at running the group’s meetings.
53. Identify and describe the six steps of the group decision-making process described in your textbook and
provide an example of each.
54. Explain how an agenda can help steer a meeting in the right direction. Provide an example of a time you
have effectively used an agenda to manage a meeting or a time you have witnessed a group leader effectively
utilize an agenda.
55. What is the difference between expert and referent power? Give an example of each.
56. Provide an example of a meeting that demonstrates effective use of technology and one that demonstrates
ineffective use of technology.
57. Frank wants to start a gaming club at his college. He knows there are other students who are interested in
joining the club and wants the members to feel they have an equal say in how the group is run. He seems
himself as a generally positive person and wants the group to be a positive, supportive group. What type of
leadership would be best in this situation? What leadership qualities is Frank likely to exhibit?
58. Discuss an example of leadership behavior that could be considered bullying.
59. Consider two groups you have participated in: one that was successful in accomplishing its goals and
another that was either not successful or that struggled to accomplish its goals. Briefly describe each group and
compare the way the two different groups went about solving their problem or coming to a decision. What did
one group do well while the other one did not? What could the unsuccessful group do to become more efficient?
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