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Chapter 12—Social Responsibility in a Global Environment
MULTIPLE CHOICE
1. What is cultural intelligence?
a.
The process of identifying and interacting appropriately with people that share one's own
culture
b.
The ability to interpret and adapt successfully to different national, organizational, and
professional cultures
c.
An evaluation of a person's ability to adhere to their culture in a variety of challenging
situations
d.
Information that may be used to monitor cultural groups' behavior as consumers
e.
Knowledge used to identify and avoid situations in which cultural differences are likely to
cause confusion
2. The three components of cultural intelligence are
a.
economic, ethical, and legal.
b.
primary, secondary, and tertiary.
c.
motivational, cognitive, and behavioral.
d.
environmental, technological, and educational.
e.
occupational, familial, and recreational.
3. A person who is skilled at recognizing how one individual or group is influenced by national,
professional, and organizational cultures demonstrates which of the following?
a.
High responsible competitiveness
b.
Low Global Reporting Initiative (GRI) compliance
c.
High Global Reporting Initiative (GRI) compliance
d.
Low cultural intelligence
e.
High cultural intelligence
4. Approximately ____ of all countries have at least one minority group that represents a distinct
subculture.
a.
three-fourths
b.
two-thirds
c.
one half
d.
one-third
e.
one-fourth
5. Which of the following would most likely indicate a high potential for a culturally diverse work
group to achieve positive outcomes?
a.
The group's leadership recognizes one culture as the 'right' culture
b.
The group believes cultural issues should not come into play at work
c.
The group organizes itself into subgroups based on cultural similarities
d.
Each member of the group has a high level of cultural intelligence
e.
A few members of the group have high levels of cultural intelligence
6. Which of the following statements is not true of someone with a high level of cultural intelligence?
a.
Plans carefully before meeting with someone who is from a different cultural background
b.
Generally understands other cultures, cultural values, and similarities and differences
between cultures
c.
Is very interested in other cultures and enjoys meeting people who have different cultural
backgrounds
d.
Modifies behavior to make others more comfortable and follows local conventions
e.
Believes members of other cultures need to be educated so that they understand what is
appropriate
7. Which of the following is least likely to be a relevant perspective for examining stakeholder issues that
are present in a global environment?
a.
Economic
b.
Eurocentric
c.
Legal
d.
Ethical
e.
Philanthropic
8. Which of the following foreshadowed the movement to write and implement widely accepted codes of
conduct?
a.
The Fair Trade Certification Label
b.
The Sullivan Principles
c.
Rabobank
d.
The United Nations' Global Compact
e.
The United Nations' Millenium Development Goals
9. According to Mercer's survey, all of the following are global drivers for employee engagement except
a.
the work itself, including opportunities for development.
b.
a high level of autonomy.
c.
confidence and trust in leadership.
d.
recognition and rewards.
e.
organizational communication.
10. Because cultural differences introduce new complexities to the process of ethical decision-making,
companies' attitudes toward training rubrics are best described by which of the following statements?
a.
Training rubrics become less and less useful as the work environment becomes more
global.
b.
Training rubrics must be lengthy in order to apply directly to any situation that may arise.
c.
Training rubrics are pivotal to an employee's ability to assess an ethical issue and respond
appropriately.
d.
Training rubrics are helpful but not as important as an employee's common sense.
e.
Training rubrics increase the likelihood an employee will respond inappropriately.
11. Which of the following terms refers to a trading partnership based on dialogue, transparency, and
respect that seeks greater equity in international trade and contributes to sustainable development?
a.
Global reporting initiative
b.
Global trading initiative
c.
Free trade
d.
Fair trade
e.
Cooperative trade
12. According to the GlobeScan study and other reports, which of the following is true of fair trade
certified products?
a.
Fair trade certified products lose consumer interest during summer months.
b.
Fair trade certified products lose consumer interest during times of economic downturn.
c.
Fair trade certified products maintain consumer interest during times of economic
downturn.
d.
Fair trade certified products maintain consumer interest in the countries in which they are
produced.
e.
Fair trade certified products lose consumer interest in the countries in which they are
produced.
13. Responsible competitiveness involves the positive effects of socially responsible business practices on
a nation's
a.
environmental impact.
b.
technological innovation.
c.
philanthropic activity.
d.
economic success.
e.
employee engagement.
14. What are the three drivers of responsible competitiveness?
a.
Cooperative drivers, privatization, and media enablers
b.
Governance drivers, social action, and economic enablers
c.
Pollution drivers, biological action, and resource enablers
d.
Employer drivers, employee action, and consumer enablers
e.
Policy drivers, business action, and social enablers
15. Overall, what do conclusions drawn from the Responsible Competitiveness Index (RCI) indicate?
a.
Social responsibility reduces the economic competitiveness of countries.
b.
Social responsibility reinforces the economic competitiveness of countries.
c.
Social responsibility reduces the technological competitiveness of countries.
d.
Social responsibility improves the technological competitiveness of countries.
e.
Social responsibility reduces the philanthropic activity of countries.
16. According to Amartya Sen, national competitiveness and development correlate with political, social,
and economic freedoms due to
a.
the contagion effect of freedom.
b.
the complacency effect of freedom.
c.
an unexplained phenomenon.
d.
the role of personal autonomy in cultural advancement.
e.
the role of personal autonomy in privatization.
17. What term refers to improvements in the economic, environmental, educational, and health conditions
of a country?
a.
Social competitiveness
b.
Nation building
c.
Sustainability
d.
Globalization
e.
Development
18. What is the United Nation's philosophy toward improvements in the development of countries around
the world?
a.
"Money often costs too much"
b.
"You can never plan the future by the past"
c.
"A rising tide lifts all boats"
d.
"Time is manifest"
e.
"No pressure, no diamonds"
19. Which type of partnership for development does not have to prove a specific effort toward social
responsibility?
a.
Corporate social responsibility partnerships
b.
Conventional business partnerships
c.
Corporate accountability partnerships
d.
Certification corporate accountability partnerships
e.
Social economy partnerships
20. Which of the following is a widely known certification corporate accountability partnership?
a.
Grameen Bank
b.
Self Employed Women's Association
c.
Russell Corporation
d.
Fair Labor Association
e.
AccountAbility
21. Social responsibility reporting is valuable for a company as a means to do all of the following except
a.
communicate its values.
b.
conceal its weaknesses.
c.
highlight successes.
d.
communicate its plans.
e.
gain feedback for the future.
22. Which of the following makes the Global Reporting Initiative (GRI) particularly valuable?
a.
The GRI makes comparisons possible because it uses a globally applicable and well-vetted
framework.
b.
The GRI allows firms to formally assess and document social responsibility outcomes.
c.
The GRI allows firms to include social responsibility reporting in annual reports or
sustainability reports.
d.
The GRI makes assessment possible because its framework includes social responsibility
indicators.
e.
The GRI allows firms to communicate its social responsibility outcomes to stakeholders.
23. What are the three categories of core indicators included in the Global Reporting Initiative (GRI)
framework?
a.
Fiscal, ethical, and environmental responsibility
b.
International, national, and regional influence
c.
Intended, actual, and perceived benefit
d.
Political, economic, and logistical support
e.
Economic, environmental, and social performance
24. The continuous review and revision of the Global Reporting Initiative (GRI) Guidelines results in
which of the following?
a.
The obscurity of the Guidelines
b.
The limited relevance of the Guidelines
c.
The high number of contemporary issues that are not addressed by the Guidelines
d.
The accommodation of innovation in technology and shifts in cultural attitudes
e.
The erosion of the Guidelines' authority
12-6
ESSAY
25. What role does cultural intelligence play in a company's success in managing stakeholder issues in a
global environment?
26. Describe the function of the Caux Round Table. List and describe three of the Caux Round Table
Principles for Business.
27. Discuss the United Nations' efforts toward realizing improvements in the development of countries
around the world.
28. Discuss the water privatization efforts in Bolivia as an example of a conventional business partnership.
29. Identify and discuss the goals and strategies of the four types of partnerships for development.
30. Why might companies be skeptical about responsible competitiveness? What evidence counters their
concerns?
31. What distinguishes cooperatives from traditional businesses?
32. How does social responsibility reporting benefit a firm?
