Consider the following short case as you respond to the next nine questions:
ABC Consulting’s employees include management, consultants and office staff. The
company accepts engagements related to internal control design and evaluation, as well
as enterprise risk management plans. A customer can purchase the two services
independently of one another. The office staff bills clients on a monthly basis with
terms of 2/10, n/30. All consulting clients must sign a contract, which is also signed by
an ABC manager. One member of ABC’s management team assigns at least one
consultant to work with the customer until the engagement is complete. Consultants can
be assigned to multiple engagements simultaneously, but every consultant must always
be working on at least one engagement. Each client may have only one contract with
ABC at a time.
In a REA model of the case, events would include:
A. Sign contract
B. Assign employees
C. Bill customer
D. All of these
Please consider the following short case as you respond to the question:
Sue and Sally are partners in a small local bakery specializing in wedding and birthday
cakes. They use a simple Excel spreadsheet to record journal entries and prepare
financial statements and tax returns. Robert, the owner of a consulting company that
installs and maintains ERP systems, has recently approached them about the possibility
of implementing an ERP system in their operations. If they accept his offer, Robert will
provide a series of online tutorials to help them learn about the new system. Sue and
Sally believe the implementation of the ERP system will make it easier for them to
borrow money to expand the bakery.
If Sue and Sally accept Robert’s proposal, which of the following common causes of
ERP implementation failure is likely to be the most serious?
A. Poor leadership from top management
B. Significant technical difficulties