Roadblocks to active listening include
a. Ordering, commanding, directing
b. Advising, offering solutions, or suggestions
c. Name-calling, stereotyping, labeling
d. All of the above
Key components to systems change are
a. Time, commitment to long-term goal, continuous program evaluation
b. Sufficient personnel and financial resources and a detailed strategic plan
c. Transparency, buy-in from majority of stake-holders, and program evaluation
d. None of the above
Effective communication includes any of the following
a. Attending, active listening, reframing, and empathy
b. Attending, active listening, reflective listening, and directing
c. Active listening, empathy, directing, and attending