A basic, personal resource (as opposed to professional skill) of the human service
worker who deals with bereavement and loss is
a. coming to grips with one’s own issues about death.
b. reading extensively in the death and dying literature.
c. attending workshops and classes on the subject of death.
d. All of the above are equally important.
A model of crisis intervention that reaches outside the individual and promotes change
in the systems in need of change is the:
a. cognitive-milieu model
b. psychoanalytic model.
c. psychosocial transition model.
d. disequilibrium model.
AA’s role in after care
a. is to stop the person from drinking by use of aversive conditioning.
b. may be problematic because the person becomes overzealous in using it.
c. is to socialize and avoid isolation.
d. both b and c.
Sometimes crisis workers are devastated and vulnerable to permanent emotional
wounds whenever they wrongly believe that they could have or should have prevented a
suicide or homicide. The procedures that appropriately counters the guilt, grief, and loss
and help crisis workers begin to heal and return to their own previous level of
equilibrium and normalcy are
a. getting close supervision in future cases like it from a trusted other professional.
b. conducting a debriefing or psychological autopsy.
c. reminiscing about the person and event with the client’s friends and family.
d. using cognitive restructuring to normalize the event.
What did the crisis worker use with Josh because it gave him control over what he
thought was an uncontrollable situation?
a. implosion and flooding
b. drawing and toy figures
c. sculpting and painting
d. behavior modification
The major providers of crisis intervention services in the United States are
a. volunteers.
b. social workers.
c. psychologists.
d. counselors.
The major controversy of alcohol addiction occurs between
a. disease models and socio-cultural models.
b. law enforcement and human service.
c. whether physical or psychological effects are more important.
d. genetic and gateway models.
Which is not part of the proposed criteria for complicated grief as a diagnosable mental
illness?
a. hypervigilance about one’s own mortality.
b. yearning and pining for the deceased.
c. inability to trust others since the death.
d. feeling emotionally numb.
In dealing with dependent callers the worker would
a. indicate that a time limit has been set and will be adhered to.
b. immediately terminate the call because of transference issues.
c. let the caller cathart until he or she is exhausted.
d. reinforce strengths, support concerns, and promote taking responsibility for
themselves.
In attempting to stabilize a hostage situation, the negotiator should stay calm and
a. allow the hostage taker to ventilate thoughts and feelings if necessary.
b. attempt to carefully enter the “psychological space” of the hostage taker.
c. attempt to distract the angry hostage taker by speaking about the negotiator’s own
personal problems.
d. Both a and c are good stabilizing techniques.
Of the following strategies, which would work best with manic depressive callers?
a. Debating with them until they are exhausted.
b. Focusing on their talents and stressing how they sabotage themselves
c. Slowing them down and pacing with them.
d. Confronting their grandiose plans.