Which of the following negotiator statements would seem best for a hostage taker
diagnosed as a paranoid schizophrenic?
a. Yes, I can hear the voice too and it really is foul-mouthed.
b. Look, I know you’re really hurting, but there really aren’t any little brimstone demons
in here so let’s get you some help.
c. It must be really difficult to get any sleep at all when you’re frightened to death that
those giant roaches will come back.
d. OK ! I really do understand that the medicine makes you feel bad, but do you really
want to get shot out here when you’re acting crazy?
A start-up of crisis services usually occurs when
a. the government starts funding a project.
b. the general population gets concerned and starts demanding change.
c. politicians see the political necessity for alleviating the crisis.
d. special-interest groups such as MADD form.
Vicarious traumatization and compassion fatigue are endemic to crisis work because
a. many crisis workers have severe transference issues before they ever get in the work