1. Which of the following are considered knowledge workers?
2. Which of the following are key skills necessary for a knowledge worker?
3. Which of the following are typical functional areas in a business?
4. Which of the following are negative consequences of paper-based processes?
5. Which of the following are true about the manner in which an enterprise system
supports a process?
6. Which of the following are sources of delays in the execution of manual, paper-based
processes?
a. high visibility across the process resulting in immediate access needed to complete a
task
7. Which of the following are characteristics of knowledge work?
8. Which of the following are knowledge workers?
9. Which of the following are typical business processes?
10. In a manual, paper-based process, delays are caused due to which of the following?