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1 In relationship selling, closing is a natural progression of the process.
(A) True
(B) False
2 Salespeople should always complete their sales presentation before attempting to close.
(A) True
(B) False
3 Excellence in call preparation yields confidence and professionalism.
(A) True
(B) False
4 The buy-now technique creates a sense of urgency.
(A) True
(B) False
5 Another name for a balance sheet close is a t-account close.
(A) True
(B) False
6 Closing techniques should be customized depending on the buyer and the situation.
(A) True
(B) False
7 There is always one right way to close a sale.
(A) True
(B) False
8 The core of selling is negotiation.
(A) True
(B) False
9 Closing the sale means satisfying the customer.
(A) True
(B) False
10 Follow-up should not be done unless there is a customer complaint.
(A) True
(B) False
