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Buying a competitor's new product and studying its design features by disassembling it
and analyzing its parts and features is reverse engineering.
Quality Function Deployment (QFD) enhances communication between marketing,
operations, and engineering functions.
Operations Strategy is developed before the business strategy so the company knows
what it will be producing before establishing a long range business strategy.
The authorized MPS is a statement of what the company expects to build and when it
expects to build it.
Just-In-Time relies on cross-functional worker skills.
In network diagramming, dashed lines represent precedence relationships.
Quality at the source is the belief that it is not in the best interest to uncover the source
of quality problems and eliminate them.
The broad view of JIT is now often termed lean production or lean systems.
Machine downtime due to failures in the process, scrap, and rework are examples of
internal failure costs.
First-come, first-served is an unbiased priority rule.
JIT facilities are lacking in floor space.
When is the basic EOQ model a special case of the EPQ model?
a) The demand per day approaches the demand per year.
b) The production rate per day approaches 0.
c) The production rate per day approaches infinity.
d) The back order cost approaches infinity.
e) d/p = 1.
What are companies that have low customer contact and are capital intensive; yet
provide a service, called?
a) pseudo-manufacturing organizations
b) quasi-manufacturing organizations
c) hierarchical manufacturing organizations
d) service factories
e) servifacturing organizations
For control charts, which of the following situations means that the process is not in
control?
a) A measured observation is above the LCL
b) A measured observation is below the UCL
c) A measured observation is above the center line
d) A measured observation is below the center line
e) A measured observation is above the UCL
The Malcolm Baldrige Award criteria category that includes the use of tools such as
market surveys and focus groups is
a) Leadership
b) Strategic planning
c) Customer and market focus
d) Business results
e) Information and analysis
What are the most common useful numerical formats?
a) date, currency, and percentage
b) date, time, and custom
c) time, custom, and number
d) number, custom, and percentage
e) number, currency, and percentage
What is a tracking signal used for?
a) To identify trends in actual data
b) To identify seasonality in actual data
c) To identify the effect of business cycles on actual data
d) To compute the value of the smoothing constant, , for exponential smoothing
e) To identify forecast bias
One quantitative forecasting models limitation is
a) it is objective
b) they are consistent
c) they are based on mathematical formulas
d) they are limited on the quality of available data
e) they can work around bad data
What does ESI stand for?
a) Easy supplier integration
b) Early stage initiation
c) Every supplier's important
d) Early supplier involvement
e) Engaged supply initiative
Where is the Deming prize awarded?
a) U.S.
b) Japan
c) England
d) Germany
e) Canada
What does the linear regression line do?
a) Minimizes sum of errors
b) Minimizes product of squared errors
c) Minimizes sum of squared errors
d) Minimizes product of errors
e) Minimizes sum of absolute value of errors
An airline has determined that its baggage handlers handle 12,000 bags when 3 baggage
handlers are on shift. What is the baggage handler productivity?
a) 4,000 bags/shift
b) 4,000 bags/handler
c) 14,000 bags/shift
d) 12,000 bags/shift
e) 2,000 bags/handler
What are the two main reasons why one should break up larger calculations into smaller
ones in spreadsheet modeling?
a) to speed solution time and to determine intermediate values
b) to speed solution time and to avoid errors
c) so the formula can fit on the formula line and to speed solution time
d) to avoid errors and to determine intermediate values
e) so the formula can fit on the formula line and to avoid errors
Which second-tier computer company utilized a drastic change in its operations
function to become an industry leader in the late 1990s?
a) Apple
b) Compaq
c) Dell
d) IBM
e) Kozmo
A demand-based option in which the operations department uses inventories and back
orders to react to demand fluctuations is called
a) hyperactive
b) inactive
c) proactive
d) reactive
e) retroactive
Under which forecasting method does a group of managers meet to generate a forecast?
a) Market research
b) Executive opinion
c) Delphi method
d) Naïve method
e) Gamma method
During the final design and testing stage:
a) the product design idea is evaluated according to the needs of the major business
functions.
b) design engineers hand the product over to the final design engineers.
c) the product specifications are drawn up.
d) marketing becomes involved for the first time.
e) the product achieves full production.
What is the approach that moves the work to the worker rather than the worker to the
workplace?
a) teleworking
b) virtual office
c) office at home
d) office on the move
e) the alternative workplace
Using Excel, what method other than the algebraic one can be used to find the
breakeven quantity?
a) Goal Seek
b) Find
c) Search
d) Break Even
e) Steepest Ascent
Twenty samples of n = 200 were taken by an operator at a workstation in a production
process. The number of defective items in each sample was recorded as follows.
Management wants to develop a p-chart using 3-sigma limits. What are the control
limits?
Calculating the learning rate is a means for ____________.
While customers and service organizations interact directly, customers and
manufacturers interact
An area that has further encouraged globalization is the growth of __________.
Planning a project is critical but _______________ is even more important.
If all jobs are available at the same time, their flow time is the same as their
_____________.
What are the two categories of quantitative models?
For what types of decisions is break-even analysis appropriate?
At CCM _________ and ___________ is the basis for all planning, manufacturing, and
supply chain activities.
The most frequently used forecasting model is the ____________.
