QSO 87776

subject Type Homework Help
subject Pages 8
subject Words 1035
subject Textbook OM 5 5th Edition
subject Authors David Alan Collier, James R. Evans

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page-pf1
Which of the following statements is NOT true of goods and services?
a. Service encounters can be between a customer and a service provider.
b. Services cannot be stored as inventory for future sale.
c. A shoe is a durable good that provides a service.
d. Normally, patents do not protect services.
Answer:
Regression models are often used in forecasting to incorporate causal variables that
may influence a time series.
Answer:
The Gap model helps managers to analyze goods and services and the processes that
make and deliver them to identify and close the largest gaps and improve performance.
Answer:
page-pf2
Define poka-yoke, and provide some examples.
Answer:
page-pf3
page-pf4
Define the concept of vendor-managed inventory (VMI). How does VMI improve
supply chain performance?
Answer:
In a product layout, flow-blocking delay occurs whenever one stage completes work
and no units from the previous stage are awaiting processing.
Answer:
A yacht manufacturer signed a contract to build five sailboats for a California resort.
Assuming an 85 percent learning curve, how many labor-hours will it take to build all
five sailboats if it took 7,000 standard hours to build the original sailboat?
page-pf5
Answer:
Explain the major differences between a fixed-time and a next-event simulation model.
Answer:
page-pf6
A stock-keeping unit is the same no matter at which location the item is found.
Answer:
Sustainable practices can lead to increased revenues.
Answer:
How many computer repair technicians should be on duty from 8:00 p.m. to midnight if
the total demand during that period is 60 calls? The service rate is five (5) calls per hour
and the target utilization is 90%.
Answer:
page-pf7
Third-party 'system integrators" are often used for vertical integration strategies.
Answer:
Operations management is focused primarily on the application of technology in
manufacturing.
Answer:
Facility layout is not only concerned with the arrangement of physical facilities, but
also the material handling capabilities within the facility.
Answer:
A process is considered to be in control when all common and special cause variations
have been eliminated.
page-pf8
Answer:
Describe some of the issues that managers must consider in applying forecasting
methods in practice.
Answer:

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