Slack represents the amount of time an activity can be delayed without delaying the
project completion time.
Globalization has resulted in an overall reduction in diversity related issues in the
workplace.
Sharing information and synchronizing production across the supply chain is known as
disaggregation.
An aggregate operations plan specifies the production quantities for an entire product
family or product line.
Process control charts are often used at a critical point after which it is difficult to
correct or rework the process output.
Determining the length of time it takes to do a job is known as work measurement.
Most favored-nation (MFN) status is an agreement where members of the WTO extend
to other members the most favorable treatment given to any trade partner.
Deming advocated continuous process improvement to reduce variability and achieve
conformance to design specifications.
The basic tools of process analysis include process flowcharts, diagrams and maps.
Six Sigma quality uses a statistical measure with a goal that equates to only 3.4 defects
per million.
Work sampling tends to be more disruptive on the workplace than time studies.
A relationship diagram provides a standard format for displaying manager preferences
for department locations.
Many companies are outsourcing in countries where higher prices for supply are offset
by lower quality.
Quality function deployment (QFD) consists of a series of matrix diagrams that define
product design changes and the ramifications of implementing those changes.
Reliability is the probability that a given part or product will perform its intended
function for a specified length of time under adverse operating conditions.
Because of a global recession in the late 2000s ,companies started focusing on the most
critical factors to sustain their business during the downturn.
Quality Function Deployment (QFD) translates the voice of the customer into technical
design requirements.
Continuous inventory systems are primarily intended for lower cost items because they
are easier to use, and require fewer resources.
The normal time to perform a job is calculated by dividing the elemental average by the
standard time.
Two types of variation associated with the output of a process are common cause
(random) and special cause (nonrandom).
A format for displaying manager preferences for departmental locations is known as
a. relationship diagram.
b. process diagram.
c. block diagram.
d. hybrid diagram.
Supply chain management focuses on integrating and managing the flow of
a. services.
b. information.
c. goods.
d. All of these answer choices are correct.
Given the information below, the number of available-to-promise units in period 1 is
a. 700
b. 500
c. 250
d. 0
The economic order quantity is most widely used for determining how much to order in
a. a periodic inventory system.
b. a continuous inventory system.
c. an on-demand inventory system.
d. None of these answer choices is correct.
The transformation process associated with health care is best described as
a. locational
b. exchange
c. physiological
d. informational
Kallie Inc., a small parts manufacturer, has just engineered a new product for the
automotive industry. In order to produce the part the company can expand existing
facilities, acquire a competitor, or subcontract production. The company believes the
product will either experience high market demand or low market demand. The
following payoff table describes the company’s decision situation.
The best decision for Kallie Inc. using the maximax decision criterion is to
a. expand facilities.
b. acquire competitor.
c. subcontract production.
d. select high demand.
A grocery store is an example of a
a. service factory.
b. mass service.
c. service shop.
d. professional service.
When a control chart is first developed, if the process is found to be out of control,
a. the control chart can be utilized.
b. the control chart should not be utilized until more samples are taken,
c. the process should be examined and corrections made before a new control chart is
constructed.
d. the process should be replaced by a new process.
Which of the following developments has resulted in global diversity issues?
a. globalization of companies
b. global teams
c. global outsourcing
d. All of these answer choices are correct.
_____________ are the characteristics of a product that qualify it to be considered for
purchase by a customer.
a. Order winners
b. Order qualifiers
c. Core competency
d. Positioning
Managing ___________________ includes education, awareness, communication,
fairness and commitment.
a. diversity
b. equal opportunity
c. affirmative action
d. None of these answer choices is correct.
Sustainability is also referred to as
a. going green.
b. keeping green.
c. sustaining green.
d. None of these answer choices is correct.
Marble Inc. makes countertops from a variety of high-end materials. To monitor the
quality of its production processes the company randomly selects one countertop and
counts the number of blemishes. The results for ten samples are shown below:
Given the sample information above, the average number of defects per unit for this
process would be
a. 160
b. 80
c. 16
d. 10
_____________ represent a restriction on decision variable values for a linear
programming problem.
a. Surpluses
b. Constraints
c. Extreme points
d. Optimal points
Lean and Six Sigma are
a. natural partners for process improvement.
b. natural partners for supply chain management.
c. poor partners for process improvement.
d. poor partners for supply chain improvement.
Which of the following is not a capacity expansion strategy?
a. Capacity lead strategy
b. Capacity lag strategy
c. Capacity stability strategy
d. Average capacity
A company is considering producing a product for a new market. The fixed cost
required for manufacturing and delivering the product is $50,000. Labor and material
costs are estimated to be approximately $25 per product. If the product is sold for
$35.00 each, the firm’s breakeven volume would be
a. 50,000 units
b. 5,000 units
c. 2,500 units
d. 500 units
Yield management can be used to address all of the following problems except
a. overbooking.
b. portioning demand into fare classes.
c. single order quantities.
d. backorders.
Briefly discuss the advantages and disadvantages of using learning curves.
List and discuss some of the forces driving globalization.
What role does the elimination of waste play in lean production?
Briefly compare and contrast a continuous inventory system to a periodic inventory
system listing the advantages and disadvantages of each.
Define the 3 categories of the elements of job design.
What role does simplification play in the design process?