Nonverbal communication is an important part of active listening.
Jargon has no place in effective communication.
A current ratio of 1.5 to 1 for an organization suggests that the organization will not be
able to meet its short-term debt obligations.
Maslow contends that lower-order needs are satisfied internally and higher-order needs
are satisfied externally.
Filtering refers to how a listener hears only what he or she wants to hear.
Organizational processes in value chain management refer to how work is done.
An effective team must have a whole and identifiable task.
Determining who reports to whom is part of the controlling function of management.
Identifying opportunity is not a trait of a person with a proactive personality.
Human resource management involves training, motivating, and retaining competent
employees.
Manufacturing and service organizations produce both physical and nonphysical
outputs.
Innovators need the efficiency, stability, and tight controls of a mechanistic structure
rather than an organic structure.
Emotions rarely interfere with effective communication.
Grouping jobs on the basis of major product areas is termed customer
departmentalization.
Gen Y individuals tend to be comfortable with new types of electronic technology.
A criticism of formal planning is that it focuses too much on groundbreaking visions
and deals with ideas that are too innovative to work.
When hiring, entrepreneurs typically are much less concerned with matching a
candidate’s values to the organization’s organizational culture than traditional HRM
managers.
Western European countries differ from U.S. companies in that they have work councils
that must be consulted on personnel decisions.
A high LPC score indicates that a worker is productivity oriented.
Operations management includes service industries but not manufacturing firms.
Most people who study management think that Fayol’s categories are more useful than
Mintzberg’s.
Personal judgments and emotions should always be strictly ignored in a
decision-making process.
The final three steps in the strategic management process involve the creation and
implementation of strategies for realizing organizational goals.
The problem with many problem-solving teams is that they don’t have the authority to
act on their decisions.
The U.S. workforce is now over 70 percent male.
One reason that empowerment is important in today’s business climate is that managers
today tend to have smaller spans of control than managers of the past.
The average person can speak about 400 words a minute and can listen at 150 words
per minute.
Context, culture and content are the three common variables that influence a person’s
language.
Supervisors and team leaders may both be considered first-line managers.
Return on investment measures the ratio of total profits to total assets.
The Egyptian pyramids are an example of a project that was completed without the aid
of managers.
There is little evidence that managers of major organizations ever fail to act responsibly
and ethically.
The majority of U.S. companies still produce goods rather than services.
In general, upper-level managers focus on tactical or operational planning.
The main idea of the “white-water rapids” metaphor is that change is always
destructive.
This is the primary goal of active listening.
A) developing empathy with the speaker
B) avoiding premature judgments or interpretations of the speaker’s message
C) focusing on the speaker
D) understanding the full meaning of the speaker’s message
In a learning organization, it is important that all employees ________.
A) collaborate
B) study each night
C) have a strong sense of leadership
D) share the same vision for the organization
Which of the following holds that intrinsic factors are related to job satisfaction and
extrinsic factors are related to job dissatisfaction?
A) Maslow’s hierarchy of needs
B) McGregor’s Theory X and Theory Y
C) Vroom’s expectancy theory
D) Herzberg’s motivation-hygiene theory
A delegating leadership style works best with which type of follower?
A) R1
B) R2
C) R3
D) R4
Solomon Asch carried out pioneering studies in understanding ________.
A) group status
B) group roles
C) group size
D) group conformity
Visionary leaders are leaders who guide by ________.
A) inspiring followers
B) articulating a vision of the future
C) the force of their personality
D) offering rewards to followers
To bridge the gap between speaking and listening, how would speakers need to change
their speaking rate?
A) Speakers would need to increase their speaking rate by a factor of 5 to increase their
speaking rate from about 80 words per minute to about 400 words per minute.
B) Speakers would need to increase their speaking rate by a factor of 2 to 3 to increase
their speaking rate from about 125 to 200 words per minute to about 400 words per
minute.
C) Speakers would need to decrease their speaking rate by a factor of 2 to decrease their
speaking rate from about 400 words per minute to about 200 words per minute.
D) Speakers would not need to increase their speaking at all. Instead, listeners would
need to double their listening rate to catch up with speakers.
The leader-participation model contends that leader behavior should ________.
A) never vary
B) adjust to the structure of the task involved
C) be dependent on the traits of the leader
D) be consistent from task to task
A queuing theory analysis for the Department of Motor Vehicles determines that
customers typically wait for 8 minutes and that the agency should strive never to exceed
more than 5 customers in a single line. What is the maximum amount of time that
customers should be expected to wait?
A) 8 minutes
B) 40 minutes
C) 20 minutes
D) 24 minutes
Equity theory recognizes that individuals are concerned with ________.
A) making enough money to live on
B) employers sharing profits
C) comparing their rewards to those of others
D) justice for all people who work
________ focuses on providing an efficient flow of resources to an organization.
A) Supply chain management
B) Value chain management
C) Value
D) Supply
For managers, communication can’t be overemphasized because ________ requires
communication.
A) decision making
B) planning
C) supervising and monitoring employees
D) everything a manager does
How do customers play a role in changing the job of the modern manager?
A) Managers are learning to think of customers as adversaries in a battle of survival.
B) Managers are inviting customers to take control of the planning and design of new
products.
C) Managers are increasingly de-emphasizing customer satisfaction as a major goal.
D) Managers are increasingly including customer satisfaction as a major goal.
Which of the following is a good example of an organization using a learning culture to
further its goals?
A) a company subsidizing the education of its employees in university courses
B) a company sharing “tricks” for how to best use a complicated software program
C) a company giving bonuses to employees who read books on specific topics
D) a company providing free software that is categorized as “educational”
A ________ would avoid publicly praising a productive employee.
A) Malaysian leader
B) Dutch leader
C) Japanese leader
D) German leader
Equity theory compares your own outcomes-to-input ratio to that of ________.
A) your boss
B) a referent
C) the input-to-output ratio of another worker
D) the input-to-output ratio of an idealized worker
A football coach makes the decision to punt or not to punt on fourth down based on
whether he is past his own 50-yard line. Which decision-making method does the coach
use?
A) a policy
B) a hunch
C) a procedure
D) a rule
To reduce stress, managers need to make sure that employees ________.
A) have jobs that match their abilities
B) maximize their productivity
C) don’t work too many hours
D) don’t work too few hours
Katie has just been asked to type up a report in two days using a software program she
has never seen before. Katie wonders if she will be able to get her project accomplished
on time and in the format wanted by her manager. This is an example of which variable
in Vroom’s expectancy theory?
A) effort-performance linkage
B) performance-reward linkage
C) valence-reward linkage
D) attractiveness
Setting goals definitely seems to ________.
A) increase performance and motivation
B) increase motivation but not performance
C) decrease performance but increase motivation
D) decrease motivation and performance
________ is one key reason that employees are frequently empowered with
decision-making ability in today’s business world.
A) Smaller spans of control
B) Larger spans of control
C) Smaller budgets
D) Larger budgets
When a football coach cancels a grueling “meat-grinder drill” because the team is
performing well, he is using which behavior-shaping method?
A) positive reinforcement
B) negative reinforcement
C) punishment
D) extinction
In most cases, the first step in the initial (pre-planning) phase of the entrepreneurial
process is this.
A) planning the venture
B) identifying potential opportunities
C) exploring finance options
D) researching the venture’s feasibility
Which of the following is a primary characteristic of groupthink?
A) conflict among group members
B) failure to reach consensus within a group
C) complete conformity among group members
D) candidness and openness within a group
Fayol’s principle of ________ refers to how extensively employees participate in
decision making.
A) discipline
B) remuneration
C) initiative
D) authority
It is estimated that in the United States, about ________ of all economic output is
toward making tangible, physical objects.
A) 10 percent
B) 20 percent
C) 40 percent
D) 80 percent
Sticking to a decision despite evidence that it is a mistake is called ________.
A) escalation of commitment
B) escalation of rationality
C) satisficing commitment
D) error enhancement
Which communication form is designed to allow users to respond at their own
convenience?
A) instant messaging
B) email
C) fax
D) electronic data exchange
Which of the following is thought to best motivate professionals?
A) high pay
B) status and power within the organization
C) short hours and good working conditions
D) challenging problems and important work
Which model of decision making takes advantage of unconscious reasoning?
A) rational
B) nonrational
C) intuitive
D) factual
In a short essay, explain how entrepreneurial you think you are.
In a short essay, explain what a value chain is.
In a short essay, explain why innovation is becoming increasingly important in today’s
business world.
In a short essay, discuss why sexual harassment is such a difficult problem in today’s
workplace.
In a short essay, list and explain three key elements in designing an organization’s
structure.
In a short essay, describe four of the eight recommended methods for developing active
listening skills.
In a short essay, define and discuss creativity and innovation in the workplace.
In a short essay, identify and discuss the leadership requirements for successful value
chain management.
In a short essay, discuss how self-monitoring can help explain individual behavior in
organizations.
In a short essay, describe how the work of Abraham Maslow influenced management.
In a short essay, explain how the break-even point (BE) changes with variables TFC
(total fixed costs), P (unit price), and VC (variable cost per unit).
In a short essay, describe the “white-water rapids” view of organizational change.
In a short essay, explain how gender can affect communication.
In a short essay, explain how managers can shape behavior using positive and negative
reinforcement.
In a short essay, explain how managers can shape behavior using punishment and
extinction.
In a short essay, explain what the value of P in queuing theory provides for a manager.
In a short essay, explain why innovation is becoming increasingly important in today’s
business world.
In a short essay, describe the characteristics of a simple structure.
In a short essay, discuss how Machiavellianism can help explain individual behavior in
organizations.
In a short essay, identify and describe three traits associated with leadership.