Operations managers will need to consider ethical and social responsibility issues when
location decisions involve
A) child labor issues
B) sweatshop conditions
C) allegiance to the firm’s current location
D) corruption
E) all of the above
Which of the following characteristics best describes repetitive focus?
A) It uses sophisticated scheduling to accommodate custom orders.
B) Its output is a standardized product produced from modules.
C) Operators are broadly skilled.
D) It is widely used for the manufacture of steel.
E) Its costs are often known only after a job is done.
Tangible costs include which of the following?
A) climatic conditions
B) availability of public transportation
C) taxes
D) quality and attitude of prospective employees
E) zoning regulations
One result of concurrent engineering in product design is
A) speedier product development
B) lower quality
C) less customer demand
D) higher costs
E) all of the above
A distribution of service times at a waiting line indicates that service takes 12 minutes
30 percent of the time and 14 minutes 70 percent of the time. In preparing this
distribution for Monte Carlo analysis, the service time 13 minutes would be represented
by the random number range
A) 00 through 29
B) 01 through 30
C) 30 through 99
D) 31 through 00
E) None of these; 13 minutes is not a possible outcome.
Which of the following is the best example of competing on low-cost leadership?
A) A firm produces its product with less raw material waste than its competitors.
B) A firm offers more reliable products than its competitors.
C) A firm’s products are introduced into the market faster than its competitors’ products.
D) A firm’s research and development department generates many ideas for new
products.
E) A firm advertises more than its competitors.
Which of the following statements best describes the relationship between quality
management and product strategy?
A) Product strategy is set by top management; quality management is an independent
activity.
B) Quality management is important to the low-cost product strategy, but not to the
response or differentiation strategies.
C) High quality is important to all three strategies, but it is not a critical success factor.
D) Managing quality helps build successful product strategies.
E) Companies with the highest measures of quality are no more productive than other
firms.
The specifications for a manifold gasket that installs between two engine parts calls for
a thickness of 2.500 mm .020 mm. The standard deviation of the process is estimated
to be 0.004 mm. What are the upper and lower specification limits for this product? The
process is currently operating at a mean thickness of 2.50 mm. (a) What is the Cp for
this process? (b) The purchaser of these parts requires a capability index of 1.50. Is this
process capable? Is this process good enough for the supplier? (c) If the process mean
were to drift from its setting of 2.500 mm to a new mean of 2.497, would the process
still be good enough for the supplier’s needs?
Sequencing (or dispatching)
A) assigns dates to specific jobs or operations steps
B) assigns jobs to work centers
C) specifies the order in which jobs should be done at each center
D) assigns workers to jobs
E) assigns workers to machines
For the problem below, what is the quantity assigned to the cell Source 1-Destination 2
using the intuitive method for an initial feasible solution?
A) 1
B) 5
C) 30
D) 45
E) 50
Which of the following is not a limitation of the use of learning curves?
A) Any change in personnel, design, or procedure can alter the learning curve.
B) Time measurements on early units completed must be accurate.
C) The culture of the workplace may alter the learning curve.
D) Direct labor and indirect labor may not follow the same learning curves.
E) All of these are limitations of learning curves.
If demand exceeds capacity at a new facility, an organization can use which of the
following to move demand to an existing facility?
A) aggressive marketing
B) lower prices at all facilities
C) build a facility of the correct size
D) add a complementary product
E) reduce lead times
A hotel chain is considering using yield management to increase profits. Its plan is to
sell unsold rooms at a discounted rate very close to the night of stay. For example, an
unsold Friday night room would be discounted early in the week. It estimates that the
percentage of sold rooms (total) would be equal to 50+X, where X is the % discounted
off of regular price. Meanwhile the % of rooms sold for full price compared to the
discount would be 100-2X (some people would wait to book gambling a discount
would happen). Find the ideal discount %.
What three things does the Toyota Production System (TPS) emphasize?
To view product design from a ‘systems” perspective, managers must view a product in
terms of its impact on __________.
Cartons of Plaster of Paris are supposed to weigh exactly 32 oz. Inspectors want to
develop process control charts. They take ten samples of six boxes each and weigh
them. Based on the following data, compute the lower and upper control limits and
determine whether the process is in control.
__________ involves reducing the number of variations in materials and components as
an aid to cost management.
Identify five countries from which Boeing’s 787 Dreamliner has suppliers.
__________ is the total of all outputs produced by the transformation process divided
by the total of the inputs.
Identify McDonald’s ‘seven major innovations.