High-status members of groups are often given less freedom to deviate from norms than
are other group members.
Compared to Japanese negotiators, their United States counterparts are less likely to see
offers from their counterparts as unfair and to reject them.
Individuals with internal locus of control tend to be more prone to stress.
Organizations that provided diversity training are more likely to have women and
minorities in upper management positions when compared with organizations that did
not provide diversity training.
For creating good team players, an organization’s reward system must be reworked to
encourage competitive efforts rather than cooperative ones.
Matthew is a new divisional manager. In reorganizing his division, he must make some
decisions regarding the span of control for management within his division. The
question of span of control determines ________.
A) the employee grievance policy of the organization
B) the number of levels and managers an organization has
C) where decisions are made
D) how jobs will be grouped
E) how employees will be compensated
Which of the following factors contributes to team-focused transformational leadership
being effective?
A) behavior that empowers individual followers to develop, enhance their abilities, and
increase self-efficacy
B) the extent to which a person’s job relationships are characterized by mutual trust,
respect for employees’ ideas, and regard for their feelings
C) behavior that emphasizes group goals, shared values and beliefs, and unified efforts
D) the extent to which a leader is likely to define the roles of employees in the search
for goal attainment
E) behavior that attempts to organize work, work relationships, and goals in a friendly
and approachable manner
Which of the following terms best describes feelings that tend to be less intense than
emotions?
A) affect
B) cognition
C) moods
D) thoughts
E) reactions
The ________ norms dictate behavior such as with whom group members eat lunch and
friendships on and off the job.
A) appearance
B) social arrangement
C) performance
D) leisure
E) confluence
Which of the following statements is not an accurate representation of statistical
findings showing the differences in outcomes and attitudes between Whites and African
Americans?
A) African Americans and Hispanics also have lower turnover rates than Whites.
B) African Americans and Hispanics perceive discrimination to be more prevalent in
the workplace.
C) Substantial racial differences exist in attitudes toward affirmative action, with
African Americans approving of such programs to a greater degree than Whites.
D) African Americans generally fare worse than Whites in employment decisions.
E) Individuals tend to slightly favor colleagues of their own race in performance
evaluations, promotion decisions, and pay raises.
One of the dangers of teams is that ________.
A) someone might be a slacker
B) the same people end up doing all the work
C) team members can be swayed by fads
D) they are not truly effective
E) there are no dangers of teams
Because it is impossible for us to assimilate everything we see, we engage in ________.
A) selective perception
B) cognitive dissonance
C) self-serving bias
D) emotional labor
E) fundamental attribution error
________ is an antidote for groupthink.
A) Politics
B) Distributive bargaining
C) Conflict
D) Integrative bargaining
E) Negotiation
Which of the following types of biases in decision making represents the tendency of
decision makers to prefer a sure thing?
A) hindsight bias
B) bounded rationality
C) escalation of commitment
D) selective perception
E) risk aversion
The conflict-handling intention of accommodating is ________.
A) assertive and uncooperative
B) assertive and cooperative
C) unassertive and uncooperative
D) unassertive and cooperative
E) reflective and assertive
Nolan likes to dress in the most trendy and flashiest styles. Due to the concept of
perception, in which setting are you least likely to notice what Nolan is wearing?
A) at a nightclub
B) at the office
C) at the mall
D) at a restaurant
E) at school
From the 1930s through the mid-1980s, General Motors consistently gave promotions
and bonuses to managers who kept a low profile and avoided controversy. This is an
example of which of the following organizational constraints?
A) performance evaluation
B) reward systems
C) formal regulations
D) system-imposed time constraints
E) historical precedents
What do you call the practice of modifying one’s true inner feelings based on display
rules?
A) surface acting
B) deep acting
C) emotional intelligence
D) affective camouflage
E) confirmation bias
Which of the following steps can be taken by a manager to minimize groupthink?
A) Increase the group size.
B) Encourage group leaders to express their own opinions especially in the early stages
of deliberation.
C) Prevent all team members from playing the role of “devil’s advocate.”
D) Ask the group members to first focus on the positives of an alternative rather than
the negatives.
E) Ask the group leader to actively seek input from all members.
Sally finds out that her salary is lower than her peers. She discusses this with her boss,
showing him how her performance has increased company revenues. As a result, she
gets a substantial raise. Which of the following power tactics did she use?
A) pressure
B) inspirational appeals
C) exchange
D) rational persuasion
E) legitimacy
Explain how the biological characteristics of religion, sexual orientation, and gender
identity affect organizational behavior in the United States.
Describe conscientiousness and explain how it can predict behavior at work.
Distinguish between charismatic, transformational, and authentic leadership. Could an
individual display all three types of leadership?
Explain the three components of creativity. Name two biases and examples of how they
would affect creativity.
Explain how participative management can enhance skill variety, task identity, and
autonomy as described in the Job Characteristics Model (JCM).
Explain the primary methods of maintaining an organization’s culture.
List the eight steps in the Kotter’s eight-step plan for implementing change.
What are the various structural variables that facilitate innovation?