An assumption of Theory Y is that the average human being has an inherent dislike of
work and will avoid it if possible.
a. True
b. False
The majority of hourly workers at Formatting Unlimited are neither satisfied nor
dissatisfied. What would Herzberg recommend if your goal were to increase their level
of satisfaction?
a. Increase the level of hygiene factors
b. Increase the level of motivators
c. Decrease the level of motivators
d. Decrease the level of hygiene factors
e. None of these
Which of the following is the intervention stage of organization development in which
individuals experiment with new workplace behavior?
a. Refreezing
b. Restating
c. Unfreezing
d. Changing
e. Jumping
The condition under which ambiguity occurs is when:
a. alternatives are difficult to define.
b. objectives are well defined.
c. information about outcomes is readily available.
d. all the alternatives are known.
e. decisions are already made.
Which of the following is a characteristic of a traditional management approach?
a. Managers play the role of an enabler.
b. Managers supervise team members’ tasks.
c. Managers constantly mobilize for change.
d. Managers lead and empower teams.
e. Managers encourage conversation and collaboration.
Which of the following prohibits discrimination on the basis of race, color, religion,
national origin, and sex?
a. Age Discrimination in Employment Act
b. Title VII of the Civil Rights Act of 1964
c. Equal Pay Act of 1963
d. Americans with Disabilities Act
e. Title VIII of the Civil Rights Act Amendment of 1972
_______ matches with the preconventional level of personal moral development.
a. Work group collaboration
b. Task accomplishment
c. Empowered employees
d. Full participation
e. Transforming
Job description is the process of determining the skills, abilities, and other attributes a
person needs to perform a particular job.
a. True
b. False
A venture capital firm is a group of companies or individuals that invests money in new
or expanding businesses for ownership and potential profits.
a. True
b. False
Self-confidence, honesty and integrity, enthusiasm, and the desire to lead, are all
intelligence and ability components of personal characteristics of leaders.
a. True
b. False
Transformational leaders are hardworking, tolerant, and fair-minded, but are not as
capable of leading change as are transactional leaders.
a. True
b. False
A group of 6 to 12 volunteer employees who meet regularly to discuss and solve
problems affecting their common work activities is a_______.
a. feedforward control group
b. work team
c. quality circle
d. committee
e. problem team
Which of these reflects a cultural preference for cooperation, group decision making,
and quality of life?
a. Individualism
b. Collectivism
c. Masculinity
d. Femininity
e. Power distance
The sociocultural dimension of the general environment includes societal norms and
values.
a. True
b. False
What is the role of the negotiator?
a. The negotiator role involves formal negotiations and bargaining to attain outcomes
for the manager’s unit of responsibility.
b. The negotiator role involves seeking current information from many sources.
c. The negotiator role involves the initiation of change.
d. The negotiator role involves resolving conflicts among subordinates or between the
manager’s department and other departments.
e. The negotiator role pertains to the development of information sources both inside
and outside the organization.
Tactical plans are designed to help execute the major strategic plans and to accomplish
a specific part of the company’s strategy.
a. True
b. False
______ is the tendency to direct much of one’s behavior toward the acquisition of
power and the manipulation of others for personal gain.
When each employee is held accountable to only one supervisor, it is called_______.
Briefly discuss the two key areas that cultural leaders influence culture.
______is the application of motivational theories to the structure of work for improving
productivity and satisfaction.
Management’s obligation to make choices that will contribute to the well being of both
the organization and society is known as_______.
Define the organizational task environment. List the four things this environment
includes that could influence an organization.
______theory suggests that motivation depends on individuals’ expectations about their
ability to perform tasks and receive desired rewards.
Errors in perceptual judgment that arise from inaccuracies in any part of the perception
process are called_______.
_______ is the attainment of organizational goals in an effective and efficient manner
through planning, organizing, leading, and controlling organizational resources.