The main lines of operational communication in a business is the formal network.
Using intialisms such as BTW and ASAP is acceptable in casual business emails.
All business communication should be driven by the audience’s needs.
When using visuals to present information, one should look at the visuals only when the
audience should look at them.
All visuals in a document should be numbered.
The ability to create and interpret graphics is called visual literacy.
The use of formal tables is the only way to present tabular information in a business
report.
The primary challenge while making an adjustment refusal is to explain the reasons for
the refusal.
Project planning tools help generate Gantt charts.
The following sentence does not havespelling errors: “Misspelling is probably the most
frequent error in writing.”
The following sentence has two independent clauses. The author is best known for her
novels, she is known for her poems too.
Users of website information are particularly susceptible to misinformation in the form
of advertising claims.
LinkedIn focuses more on social connections.
When refusing a request, one must begin the message with a buffer that sets up the
discussion, after determining the explanation.
The members of an audience only take in the words the speaker communicates and do
not form an impression of the speaker.
Which of the following is typically used to indicate missing data in a table?
A. @
B. N.A.
C. Missing data
D. *
E. 0
Which of the following is true of clip art?
A. It is difficult to find good-looking clip art.
B. Despite its ease of availability, clip art is frequently underused by writers.
C. The primary purpose of adding clip art to a document should be to increase the
document’s aesthetic appeal.
D. Clip art can add interest andbring the reader into a visual effectively; it also can
overpower and distract the reader.
E. Unlike other visuals, you do not require permission to use copyrighted clip art.
Of the following headings from a report, _____ violates parallelism of construction.
A. “Wilson leading in sales productivity”
B. “Kennison has the best training record”
C. “White shows all-around competency”
D. “Cannon is the most stable player in this field”
E. “Dawkins has a mediocre record”
In the process of communication, once the primary sender of the message develops a
well-informed sense of the situation, the next logical step is to:
A. analyze the potential audiences.
B. interpret the message.
C. choose an appropriate time to send the message.
D. draft and then revise a message carefully so that it will get the job done and also
reflect well on the sender
E. extract information from the message.
Which of the following would be least effective in a closing message for a refusal?
A. A friendly remark about the subject of the request
B. Some helpful comments or suggestions
C. An expression of interest in the reader’s activities
D. An apology for not being able to help
E. A counterproposal
Which of the following guidelines should be followed when writing anorder
acknowledgement message?
A. Begin the message with good news.
B. Use the we-viewpoint.
C. Open the message with additional promotional material.
D. Refrain from mentioning a delay if it is expected.
E. Avoid wasting time inbuilding goodwill.
Which of the following is the best place for general explanatory material in a routine
inquiry with multiple questions?
A. With the salutation
B. Before the prefatory material
C. In the goodwill ending
D. In the body along with the questions
E. In an attachment as extra material
According to the standards for punctuation in business writing, which of the following
is true of when the apostrophe is used?
A. It is used to show the possessive case of nouns and indefinite pronouns.
B. It is used to make personal pronouns possessive.
C. It is used after the , if the possessive noun is singular.
D. It is used before the , if the possessive noun is plural.
E. It is used before the , if the plural noun ends in an ‘s.”
Which of the following sentences avoids the use of cluttering phrases?
A. This campaign was conducted for the purpose of informing people about the
product.
B. The president declared the budget for the project was in the neighborhood of $20
million.
C. It is annoying when someone does not listen to your cautions and makes mistakes.
D. During the present time, I shall complete these reports.
E. In view of the fact that this will be the last meeting for this quarter, the chairperson
will announce thesalary hikes for the employees.
Which of the following is true about project planning tools?
A. They are outdated tools that are no longer in use.
B. They help visualize the scope of a project.
C. They are invariably the same as Zite.
D. They are applications that enable users to store project information.
E. They are also referred to as annotated electronic calendars.
Social intelligence is best defined as the ability to:
A. efficiently practice free riding when working in a group.
B. quickly assess the emotions of those around and adapt one’s words, tone, and
gestures accordingly.
C. interact with data, see patterns in data, make data-based decisions, and use data to
design for desired outcomes.
D. uphold the social beliefs of your community.
E. organize and subsequently supervise a group of people to achieve a common goal.
Which of the following is true about Microsoft Word and Publisher?
A. They are time-consuming software that require specialized training to use.
B. They let users save documents as blog posts.
C. They are outdated technology that is not in use any more.
D. They restrict users from saving their documents as .html files.
E. They are invariably the same asconcept-mapping tools.
Ethnocentrism is best defined as:
A. the belief that every culture has its own significance.
B. the collective programming of the mind which distinguishes the members of one
category of people from another.
C. the collective programming of the mind which we share with more of our
compatriots as opposed to most other world citizens.
D. the tendency to see only one’s own cultural programming as “normal.”
E. the belief that there is a universal system of forms and conventions underlying the
use of human language.
_____ refers tofitting the words to the listener’s level of understanding, but it also can
include voice and style.
A. Voice quality
B. Adaptation
C. Pitch
D. Word choice
E. Style
The _____ pages, a number of pages that come before the text material, are included
when the situation is formal and the report is long.
A. appendices
B. glossary
C. bibliography
D. prefatory
E. executive summary
Which of the following sentences violates the standards for the use of numbers?
A. The party is at 9:30 p.m.
B. The class starts at four o’clock.
C. The meeting will end at 8 o’clock.
D. The duration of this test is 1:30 hours.
E. We can leave by 7:00 o’clock.
Classified advertisements refer to:
A. help-wanted notices in newspapers and professional journals, whether online or in
print.
B. organizations commonly used to place experienced people in executive positions.
C. companies that specialize in finding jobs for employees.
D. business acquaintances who may provide job leads outside those known to one’s
friends.
E. tools used to send job notices to the job seeker automatically.
Which of the following is true about source acknowledgments?
A. Source acknowledgments must always specify the who, what, where, when, and why
of the five Ws.
B. Source acknowledgments are similar to talking headings which give a reader the
main message of the visual.
C. Source acknowledgments, by convention, are typed in title case.
D. Source acknowledgments are keyed to the part that they explain by means of a
superscript number or symbol.
E. Source acknowledgments can either be omitted or be specified as “Primary” in the
case of primary research data.
Which of the following is true regarding the construction of visuals in a document?
A. The size of a visual should be arbitrary and be based on convenience.
B. The type used in visuals throughout a report should generally be consistent in terms
of style and font.
C. When a document contains visuals from many categories, they should be grouped
into maps and figures.
D. Visuals that occupy less than a full page do not need borders.
E. The layout of visuals in a document should be independent of its size.
Which of the following is true of paralanguage?
A. Paralanguage meanings are conveyed by consistencies and inconsistencies in what is
said.
B. The paralanguage for a particular set of words always remains the same.
C. Paralanguage refers to the physical movements of our arms, legs, hands, torsos, and
heads.
D. Paralanguage is another term for time language.
List the eight topics that are expected to be covered in a proposal.
List the three common factors involved in a problem concerning a business report.
Differentiate between individualism and collectivism.
How would you structure questions in a routine inquiry message?
Define a transmittal message. What are the forms it takes?
How do you choose the right tone in indirect claims?