Which of the following types of messages must begin directly as they are merely
favorable response messages with an extra amount of goodwill?
A. A message for job details
B. A follow-up message for an application
C. Job acceptance messages
D. A message rejecting a job offer
E. A resignation letter
A writer decides to include some of her working papers and summary tablesin her
report. The best place for these in the reportis in:
A. the text, near this discussion.
B. a special section of the report text.
C. the introduction.
D. the appendix.
E. the preface.
Which of the following sentences avoids the use of dangling/misplaced modifiers?
A. Did you see a guy enter the shop with a hat?
B. Samantha played a song on the audience to her guitar.
C. Victor sat on the floorwith a broken arm.
D. The girl went to the toy store with her parents.
E. The wedding ring was reported stolen by the police officer.
In terms of the nature of listening, which of the following is true of filtering?
A. Every person listening to a particular message interprets it in the same way.
B. Filtering messages helps increase a person’s mental concentration.
C. Filtering fewer messages helps improve a person’s ability to remember more.
D. The filter of one’s mindis formed by the person’s ability to remember details of every
life experience.
Rewards that fulfill a reader’s desire to gain prestige or have more freedom are called
_____.
A. intangible rewards
B. measurable rewards
C. concrete rewards
D. quantifiable rewards
E. materialistic rewards
A writer can avoid writing preachy messages by:
A. including phrases like “you need,” “you want” and “you should.”
B. including flat statements of the obvious.
C. assuming the tone of a sermon.
D. writing with an equal writer-reader relationship.
E. telling a reader how to react to a message.
Jacob, a human resources executive with an MBA degree,chose to deliver a speech on
how employees can motivate themselves to increase their productivity. Which of the
following factors did he use to guide his choice of topic?
A. The time required to deliver the speech
B. The occasion of the speech
C. One’s background and knowledge
D. The medium being used to deliver the speech
E. The level of audience interaction anticipated
What is the most appropriate opening for a letter of transmittal?
A. “It is a pleasure to inform you of the status of this report.”
B. “Thank you for permitting me to work on this report.”
C. “Here is the report on water pollution that you asked for.”
D. “On January 3, you assigned me the task of studying the effects of waterpollution.”
E. “The effects of water pollution are seriousand deserve our prompt action.”
Consider the following statement which is a part of a proposal: “By accepting the
proposal you will not only have saved $3000, but will have the completed product
within seven days from the day of placing an order.” This statement primarily focuses
onthe:
A. background of the proposal.
B. features of the product.
C. description of the plan of the proposal.
D. terms and conditions related to theproposal.
E. benefits of the proposal.
A report written in the _____ order begins with whatever introductory material is
needed to prepare the reader for the report.
A. informal
B. formal
C. personal
D. direct
E. indirect
Which of the following statements uses the most formal language?
A. Hello, I’ll make sure I send you the required details at the earliest.
B. Hey, the project is moving aheadas expected and should be completed much ahead
of the estimated date.
C. Greetings, in order to comply to the request I’ll need the previous financial records
ASAP.
D. Hi, did you get the chance to double check those records I sent you?
E. Hello, we will ensure that all the pending requests are resolved by the end of the day.
For printed resumes, the most appropriate type size is:
A. 12 to 14 points for headings and 10 to 12 points for body text.
B. 18 to 20 points for the heading and 6 to 8 points for body text.
C. 6 to 8 points for the heading and 18 to 20points for body text.
D. 10 points for the heading and 10points for body text.
E. 20 to 30 points for the heading and 10 to 20 points for body text.
A _____ is a routine operational report except that it tends to besubmitted on an
as-needed basis.
A. problem-solving report
B. progress report
C. template macro
D. template merge document
E. template micro
Which of the following is the first step in delivering a webinar?
A. Sending announcements of the presentation to the target audience
B. Hiring an assistant to help during the presentation
C. Choosing a user-friendly technology that supports the webinar
D. Creating something for participants who arrive early to view before the webinar
begins
E. Choose the appropriate medium for answering questions