Memos are primarily usedfor corresponding with people outside an organization.
All business communicators at an advanced level share essentially the same vocabulary
because they are all accomplished professionals.
Due to the need for objectivity, the use of the you-viewpoint is of little value in
persuasive request messages.
The more informal the situation, the more elaborate the report is likely to be.
The following sentence follows the basic principles of capitalization: “He was asked to
work for the human resources department.”
In business reports, talking headings summarize the material they cover.
The use of stiff words makes communication precise.
All visuals in a document should be of the same size.
One-line paragraphs are an especially appropriate means of emphasizing major points
in business messages.
A prospecting cover letter, that is written when one does notknow whether a job exists
but wouldlike to investigate the possibility of employment with a company, is also
known asan unsolicited cover letter.
No two people have identical contexts or mental “filters.”
The main difference between reports and proposals is that reports are based on research.
One of the disadvantages of recording the minutes of a meetingis that it does not list the
absentees.
The opening of a routine inquiry should focus on the main objective.
Sensing a need for communicationtypically occurs at the recipient’s end in the business
communication process.
Clich©s should be used sparingly because:
A. they signal to other specialists that you are qualified to communicate on their level.
B. they create problems in cross-cultural communication.
C. they represent unpopular concepts.
D. they are short in length.
E. they are familiar to most people.
Mark is the sales manager at Miracle Inc. He wants a daily sales report displaying the
difference between the actual sales figures for the day and average sales figures of the
month, for the previous month. According to his instructions, the resulting visual would
have plus and minus figures. Which of the following charts should the report team use?
A. Simple bar or column chart
B. Organization chart
C. Bilateral column chart
D. Gantt chart
E. Flowchart
Consider the following statement: In reply to your letter dated 12th April, please be
advised that your adherence to the following instructions will facilitate the processing
of the return of your product and dispatch of purchase amount. Which of the following
statements contains the same meaning and is more conversational?
A. Here are the procedures for returning your purchase and obtaining a refund.
B. Enclosed please find the procedure for product returnabout which you inquired.
C. We have enclosed the technical specifications of your purchased product.
D. This is in reply to your letter dated 12th April which requested the procedure for
product return.
E. This is to acknowledge receipt of your letter dated 12th April requesting technical
specifications of the product.
_____ enables you to generalize about a population based on the study of a sample.
A. Descriptive statistics
B. Central tendency
C. Mean
D. Inferential statistics
E. Dispersion
Which of the following is true about the comments and track changes feature?
A. This feature is specifically designed to compute quantitative data.
B. Once a user changes the text using this feature, they cannot revert back to the
original document.
C. The original document is lost once the user makes use of track changes.
D. Users can accept or reject the changes made to the document.
E. This feature is not compatible with the thesaurus software on Word.
Which of the following is true aboutthe use of postscripts in sales messages?
A. It is illegal to add postscripts in sales messages.
B. The use of postscripts in sales messages de-emphasizes its major appeal.
C. A sales message can use a postscript as a part of its design.
D. The use of postscripts in business messages is restricted to memos.
E. Postscripts should be avoided in sales messages as they divert attention from other
enclosures in the message.
Which of the following, despite being incorrect and inappropriate in other forms of
business writings, is commonly used in sales writing?
A. The use of a conversational style of writing
B. The use of you-viewpoint
C. The use of visual emphasis devices
D. The use of active voice
E. The use of sentence fragments
Which of the following sentences uses slang or a colloquial word?
A. I would like to compete in a cooking contest.
B. They planned to watch a movie tonight.
C. The basketball team was pumped up for the game.
D. I’ve decided to extend my membership at the gym.
E. I was about to send you an email.
Which of the following is true about talking headings?
A. They are short constructions consisting of one word.
B. The word limit in talking headings is restricted to two words.
C. Their job ends at identifying the topic of discussion.
D. They should be avoided when targeting readers who are extremely busy and are
likely to skim the supporting facts.
E. They summarize the material they cover.
Correct the following sentences that havespelling errors: a) Fresh recruits are generally
fearful of their sargent. b) Sarah has the priviledge to serve in the commitee.
Which of the following is true about the attitudes of cultures toward various factors of
human relationships?
A. In the Middle East, people regard time as something that must be planned in order to
be used as efficiently as possible.
B. North Americans view personal space as a right and tend to respect this right of
others; thus, they stand in line and wait their turn.
C. In North America, it is considered a sign of disrespect to maintain eye contact when
giving formal speeches.
D. In the United States, people are polychronic, viewing time in a more relaxed way.
E. In the United States, people see extensive planning as unwise and unnecessary.