Which of the following steps in the Kotter’s eight-step plan for implementing change
represents the “movement” stage in the Lewin’s three-step model?
A) Establish a sense of urgency by creating a compelling reason for why change is
needed.
B) Plan for, create, and reward short-term “wins” that move the organization toward the
new vision.
C) Form a coalition with enough power to lead the change.
D) Create a new vision to direct the change and strategies for achieving the vision.
E) Reinforce the changes by demonstrating the relationship between new behaviors and
organizational success.
Which of the following resources should you seek when emotional demands are
stressing you?
A) computer support
B) information support
C) social support
D) cross-functional support
E) organizational support
You instruct the trainees to ask the client organization if they have clearly defined
procedures covering most of the jobs in the organization and lots of rules and policies.
You want to help them understand the ________.
A) chain of command
B) degree of formalization
C) span of control
D) degree of departmentalization
E) degree of centralization
Business schools generally train students to follow ________ decision-making models.
A) intuitive
B) convolutional
C) rational
D) bounded rationality
E) sequential
You wish to hire a person who is innovative, individualistic, versatile, and
entrepreneurial. Candidates for this position would ideally have ________ classification
on the Myers-Briggs Type Indicator.
A) INTJ
B) ESTJ
C) ENTP
D) ISFP
E) ESTP
Which of the following statements is true regarding a management by objective (MBO)
program?
A) Many elements in MBO programs match propositions of cognitive evaluation
theory.
B) MBO strongly advocates that the goals should be assigned by the managers without
the employees participating in the goal setting process.
C) MBO programs set generalized rather than specific goals.
D) MBO programs involve explicit time periods.
E) MBO programs strongly discourage providing performance feedback because it can
have negative effects on employee motivation.
Alessio’s boss doesn’t care whether Alessio works at home, at the office, or from his
beach house. All he cares about is that the project is completed on time, on budget, and
with exemplary quality. Which characteristic of organizational culture best describes
this aspect of Alessio’s job?
A) low risk taking
B) high outcome orientation
C) high attention to detail
D) low aggressiveness
E) high stability
A code of ethics is a mechanism which works to establish a strong organizational
culture by ________.
A) forcing employees to act in a certain manner
B) reducing ambiguities in how employees should act
C) providing a strong message to the public about the company
D) both A and C
E) both B and C
According to Gordon Allport, ________ is/are defined as “the dynamic organization
within the individual of those psychophysical systems that determine his unique
adjustments to his environment.”
A) values
B) beliefs
C) personality
D) attitudes
E) perceptions
Which of the following abilities is the primary strength of a bureaucracy?
A) to perform standardized activities in a highly efficient manner
B) to break the unity-of-command concept between departments
C) to facilitate coordination when the organization has complex activities
D) to save a great deal of money by eliminating hierarchical roles
E) to rotate people through different functional areas using lateral transfers
One of your classmates was recently found to have cheated on the exam. Though
furious, your instructor spoke to the student very kindly and listened to the student’s
story of being very stressed out and having to work a part-time job. Your instructor’s
behavior is an attempt at ________.
A) procedural justice
B) distributive justice
C) punitive justice
D) interpersonal justice
E) intrinsic justice
Jerrod is relatively new to Xenon Corporation and wants to make sure that he makes a
good impression on his coworkers and supervisor. He agrees with the supervisor’s
opinion most of the time and constantly compliments others about their good work.
Jerrod is attempting to use ________.
A) illegitimate political behavior
B) impression management
C) defensive behavior
D) referral power
E) expert power
________ allow(s) people to communicate and work together even though they may be
thousands of miles apart.
A) Flexible cubicles
B) Stratified work environments
C) Decentralized communication
D) Evidence-based management
E) Networked organizations