Messages refusing a job offer follow the indirect refusal pattern .
A weekly sales report needs elaborateintroductory material.
Adaptation means turning the information obtained through research into usable
knowledge.
Once you’ve defined the problem and identified the purpose of your research, you
should determine what factorsyou need to investigate.
A solicited proposal is written in response to an explicit invitation offered by a
company, foundation, or government agency that has certain needs to meet or goals to
fulfill.
Graduates who take part in a paid internship are not more likely to get a job offer than
their peers who do not undertake any internship.
The Boolean operator OR is used to expand a search by adding synonyms to the basic
search term.
For the reader’s convenience, all visuals in a report may be placed compactly together in
the appendix.
When delivering oral reports, one can use inflection, pauses, volume emphasis, and
changes in the rate of delivery to help one’s listeners follow.
Speakers who talk in a monotone are likely to hold the interest of their listeners for
long.
To plan one’s resume, one will need toanalyze one’s goals, purpose, and audience.
The word “affect” is used as a noun that means “a result” of something.
The following sentence has spelling errors: “The museum displays articles from ancient
Egypt.”
John wants to send the dimensions of a table he wishes to purchase to a manufacturer as
an email attachment. Which of the following statements that John could choose from
best illustrates the formal style?
A. I have attached the relevant document to this email.
B. Please find attached the document containing the specifications of the table I want
made.
C. Enclosed please find the specifications with which the table must be constructed.
D. Please manufacture the table as per these specifications.
E. You will find the required specifications in a document attached to the email.
Programs such as SPSS and SAS are primarily used by people to:
A. organize raw numbers into meaningful pictures of their data.
B. integrate video, music, and narration into one presentation.
C. create documents for online publication.
D. recognize their voice and speech patterns and convert it to text.
E. determine how their documents are shared by specifying who can read it.
Which of the following is true of the purpose of an email cover message?
A. It contains links to extensively detailed information.
B. Its purpose is to identify the exact nature of the job.
C. It invites a reader to review the message.
D. It requests for an interview and provides contact details.
E. It highlights one’s qualifications for the job one is applying for.
For solving a business problem, qualitative researchers typically begin by:
A. constructing a specific hypothesis to test.
B. using surveys to generate numerical data.
C. applying statistical tests to data that they generate.
D. studying natural phenomena to gather insights into the phenomena.
E. developing a very specific research question.
Which of the following is true about routine operational reports?
A. The majority of the reports written within companies are routine reports that keep
supervisors, managers, and team members informed about the company’s operations.
B. Routine operational reportsare typically either monthly or quarterly reports.
C. Routine operational reports usually cannot relate production data.
D. Information on visits to customers does not fall under the routine operational reports
category.
E. It is not possible develop a template macro or merge document for routine
operational reports.
Which of the following should be followed when granting an adjustment?
A. You should avoid using reader-centered language.
B. You should use negative words to describe what went wrong since positive words are
misleading.
C. You should explain what is being done to correct the situation in a convincing and
positive manner.
D. You should make the customer’s complaint the focus of your message.
Of the following headings from a report, _____ violates parallelism of construction.
A. “Assessment of production facilities”
B. “Consumer demands are high”
C. “Postal receipts remain unchanged”
D. Necessary finances are absent.
E. The product design is competitive.
Which of the following statements puts the blame on the reader?
A. The warranty does not apply as the product is not designed to handle a load greater
than 200 lbs.
B. Ensure that the maximum load on the product does not exceed 200 lbs as it is not
covered in the warranty.
C. The warranty is void since the product has been subjected to a load that exceeds
200lbs.
D. I can cover the damage under warranty only if all the specified conditions are met.
E. The warranty is null as you have used the product for loads that are greater than
200lbs.
Which of the following falls under the “organize the material” step of collaborative
writing projects?
A. The group should determine the factors of the problem.
B. The group should conduct research.
C. Group participants must think through the facts, apply the facts to the problem,
derive logical meaning from the facts, and see them from the readers’ points of view.
D. The group needs to develop a coherent, shared sense of the report’s intended readers
and their needs.
E. Group participants must base the report’s structure on the time, place, quantity,
factor, or other relationships in the data.
In an adjustment refusal message, the best place to state the refusal is:
A. the subject line of the message.
B. after the explanation, since it is the logical result of the explanation.
C. at the end of the message as part of the goodwill closing.
D. before the paragraph stating the reasoning.
E. before the paragraph that calls attention to the facts of the case.
The conventional system typically uses _____ to show the lesser headings in a report.
A. Roman numerals
B. whole numbers
C. Arabic numbers
D. rational numbers
E. irrational numbers
In which of the following cases can a formal style of writing be avoided?
A. When communicating with a family member
B. When communicating with someone at a higher level than you
C. When writing an official reprimand
D. When writing a crisis response
E. When writing a ceremonial message
Which of the following is true about internal operational messages?
A. These are messages sent from employees within an organization to outsiders.
B. These are messages developed by a business to communicate effectively with its
clients.
C. These are casual exchanges between the employees of an organization with those of
another organization.
D. Documents uploaded on the internet or distributed as handouts are not classified as
internal operational messages.
E. The formality of such exchanges ranges from casual to formal.
List two ways of avoiding uneconomical wording in your business messages.
Rewrite the following sentences using short words.
i) The proposed enhancement is under consideration.
ii) They acceded to the proposition to undertake a collaborative venture.
What is meant by cloud computing?
Rewrite the following sentences using precise language.
i) The majority of the committee voted against the motion.
ii) He has maintained a good attendance record.
Discuss the bases for division by conventional relationships.
Describe the various factors that affect the types and amount of communicating that a
business does.
Briefly describe the difference between oral and written reports.
Explain the main categories of business communication.
What is the difference between quantitative and qualitative researchers?