It is recognized today that the bureaucratic approach without an appropriate emphasis
on the human variable is almost certainly a formula for organizational failure.
Decisions made through consensus usually take up lesser time than those made by a
single individual.
Authority is the obligation to perform assigned activities.
Deming’s flow diagram for improving product quality focuses on aspects such as
suppliers, materials, and customers rather than the test processes and methods used.
Task structure is determined by the extent to which a leader has control over the
rewards and punishments followers receive.
Organizational objectives are the targets toward which the management system is
directed.
Which of the following statements is true regarding the primary qualifications of
organizational planners?
A) They can be good communicators, though such a qualification is not mandatory.
B) They should be able to work independently, as planning is mostly a solitary task.
C) They should have a theoretical understanding of planning rather than practical
experience.
D) They should be aware of the social, political, technical, and economic trends that can
affect the firm.
E) They should have a narrower, more focused understanding of the organization.
The Hawthorne Studies sparked the ________, a people-oriented approach to
management in which the interaction of people in organizations is studied to judge its
impact on organizational success.
A) behavioral study movement
B) human relations movement
C) scientific management movement
D) “one best way” model
E) motion studies initiative
In the human resource planning process, after determining the human resource
requirements, managers should ________.
A) contract, expand, or adjust the human resource programs
B) assess organizational objectives and plans
C) prepare a human resource inventory
D) determine net human resource requirements
E) develop human resource programs
In Likert’s Management System, which style of management is characterized by
complete trust and confidence in subordinates?
A) System 1
B) System 2
C) System 3
D) System 4
E) System 5
Which of the following is true about managing the IS workforce?
A) During the economic and technological boom of the late 1990s, executives found it
very easy to hire and retain IS employees.
B) Due to consumer backlash, companies are reducing the outsourcing of jobs to other
countries.
C) Companies outsource work to other countries primarily for quality advantages.
D) Replacing IS personnel is inexpensive in today’s technology-driven environment.
E) Outsourcing IS work overseas creates problems such as integrating domestic and
nondomestic workforces and defining global work expectations.
According to Deming’s flow diagram for improving product quality, which of the
following is the next step after the receipt and test of materials?
A) testing of processes, machines, methods, costs
B) production and assembly of raw materials
C) assembly and inspection of raw materials
D) distribution of materials across the organization
E) conducting consumer research on product quality
________ is a technique for managing conflict in which managers use their authority to
resolve conflicts.
A) Resolving
B) Compromising
C) Negotiating
D) Avoiding
E) Forcing
Which of the following steps in the innovation process involves making a new idea
practical?
A) inventing
B) developing
C) diffusing
D) integrating
E) monitoring
“Established laws are generally considered minimum standards for ethics.” Which of
the following standards is based on the preceding statement?
A) the legal test
B) the utilitarian principle
C) Kant’s categorical imperative
D) the golden rule
E) the four-way test
Which of the following processes involves choosing an individual to hire from all those
who have been screened from the prospective human resources available to fill a
position?
A) selection
B) training
C) recruitment
D) promotion
E) orientation
Which of the following statements is true for the various management attitudes?
A) An organization characterized by the geocentric attitude incurs high travel and
training expenses.
B) The ethnocentric attitude reflects the belief that because foreign managers are closer
to foreign organizational units, they understand them better.
C) The ethnocentric attitude is generally thought to be the most appropriate for
managers in multinational corporations.
D) The polycentric attitude often causes resentment toward the home country within the
foreign
society.
E) Managers with a geocentric attitude stereotype home-country management practices
as sound and reasonable and foreign management practices as faulty and unreasonable.
The HR team of Graphix, a web designing company decides to conduct an online
survey within the company to analyze the informal relationships among the employees
by sending them a questionnaire consisting of simple questions like naming some
organization members with whom they would like to spend their free time and listing
the members of their lunch groups at work. Which of the following analytical tools can
be used by the HR team for conducting the survey?
A) Myers-Briggs type indicator
B) PERT
C) Pareto chart
D) sociometry
E) Wechsler intelligence tool
One of the corporate objectives of Supra Inc. is “to enrich the quality of life in the
community by providing education, training, and employment opportunities.”According
to Drucker, this organizational objective relates to ________.
A) managerial performance and development
B) innovation
C) public responsibility
D) worker performance and attitude
E) market standing
Which of the following suggests that an organization is acting unethically?
A) The customers are unhappy with one of the products manufactured by the
organization.
B) The public pressures legislators and other government officials to enforce existing
regulations.
C) The organization looses its customers to competitors due to lack of after-sale
services for its products.
D) The public pressures the organization to conduct social responsibility activities.
E) The union members of the organization declare a strike to demand a hike in salaries.
Lisa is trying to decide on the location of her entrepreneurial venture€Flower Power, a
specialty wedding flower service. She has three possible locations (A, B, C) in mind.
Lisa has projected that in the first year of operation, under ideal conditions, her
company would generate $80,000 at Location A, $55,000 at Location B, and $45,000 at
Location C. However, after further analysis, Lisa has determined that there is only a 20
percent chance of ideal conditions occurring during the first year of operation in
Location A. Locations B and C have a .4 and a .8 probability, respectively, for ideal
conditions during the first year of operations. Based on this information, the expected
value for Location A is ________, while for Location B it is ________.
A) $400,000; $137,500
B) $16,000; $22,000
C) $64,000; $33,000
D) $96,000; $77,000
E) $320,000; $82,500
In terms of personal attitudes and values, responsible managers ________.
A) perform tasks that offer immediate rewards
B) always prioritize their subordinates’ needs above everything else
C) conserve corporate resources as if the resources were their own
D) avoid terminating poor performers at all costs
E) take moderate to high risks
What is diversity and what are the advantages of a diverse workforce?
What are the seven principles of reengineering improvements, as outlined by Michael
Hammer?
What is strategic control?
What is a code of ethics? What are the issues that it commonly addresses?
Describe the four factors that influence the ability of individuals to identify
opportunities.