Which of the following approaches to management was advocated by Henry Gantt?
A) the contingency approach
B) using mathematical models to investigate the decision situation
C) using human relations skills to manage workers
D) work specialization and unity of command
E) task-scheduling and rewarding innovation
Under which leadership theory does the leader inspire organizational success by
profoundly affecting followers’ beliefs in what an organization should be, as well as
their values, such as justice and integrity?
A) situational leadership
B) path-goal leadership
C) transformational leadership
D) entrepreneurial leadership
E) superleadership
A(n) ________ is a belief of a person or social group in which they have an emotional
investment.
A) more
B) value
C) aesthetic
D) virtue
E) vice
Which of the following is the most important force within managers that influences
their determination of how to make decisions as a leader?
A) nature of the task
B) sense of group effectiveness
C) tolerance for ambiguity
D) support from followers
E) interpersonal skills
Derek Bonnell is the editor of a leading magazine. He rarely exerts positional powers
and remains friendly with his subordinates. He also takes cares to accommodate the
personal needs of his subordinates as far as possible. Derek is a(n) ________ leader.
A) supportive
B) accommodating
C) participative
D) directive
E) achievement-oriented
A firm that is involved in assisting community organizations dedicated to education,
charities, and the arts is conducting a social responsibility measurement in the
________ area.
A) problem-solving
B) economic function
C) social investment
D) problem-recognition
E) quality-of-life
A disadvantage of using flextime programs is ________.
A) higher commuting problems
B) decreased tardiness
C) inability to coordinate projects
D) increased absenteeism
E) decreased employee morale
Which of the following is characteristic of a person who is more likely to think
creatively under low time pressure?
A) He or she experiences a highly fragmented workday, with many different activities.
B) He or she does not get the sense that the work he or she is doing is important.
C) He or she feels more pressed for time than when “on a mission” even though the
work was for the same number of hours.
D) He or she tends to collaborate with one person rather than with a group.
E) He or she experiences lots of last-minute changes in plans and schedules.
Which of the following conflict management techniques is best suited to make an
emergency change in an organization?
A) resolving
B) compromising
C) negotiating
D) avoiding
E) forcing
Which of the following is a common downward organizational communication tool?
A) position descriptions
B) grievance procedures
C) attitude surveys
D) suggestion systems
E) socialization programs
According to the time-pressure/creativity matrix, if employees feel like they are on a
treadmill, they are most likely to ________.
A) receive little encouragement from senior management to be creative
B) focus on one activity for a significant part of the day because they are undisturbed or
protected
C) collaborate with one person rather than with a group
D) experience a highly fragmented workday, with many different activities
E) believe that they are doing important work and report feeling positively challenged
by the work
Which of the following is one of Follett’s guidelines on coordination?
A) Personal communication should be minimized in coordination.
B) Managers can assume that if their system shows coordination now, it will show
coordination in the future.
C) The human element should be minimized in coordination.
D) Coordination cannot be left to chance.
E) Coordination can be achieved with least difficulty through vertical relationships.
Identify the correct sequence of the stages of formal group development suggested by
Bernard Bass.
A) group control, acceptance, communication/decision-making, group solidarity
B) acceptance, group solidarity, group control, communication/decision-making
C) group solidarity, acceptance, communication/decision-making, group control
D) group control, group solidarity, acceptance, communication/decision-making
E) acceptance, communication/decision-making, group solidarity, group control
Which theory proposes managers can be successful with any set of assumptions about
human nature, depending upon the situation?
A) Theory X
B) Theory Y
C) Theory Z
D) Theory XY
E) contingency theory
In Maslow’s hierarchy of needs, a(n) ________ need relates to the individual’s desire to
be free from harm, including both bodily and economic disaster.
A) security
B) social
C) physiological
D) esteem
E) self- actualization