Graicunas’s formula is as follows: C = n( + n- 1). What does C stand for in this
formula?
A) the total number of departments possible in an organization
B) the appropriate number of subordinates a manager can have
C) the appropriate number of levels an organization can have
D) the total number of possible relationships between manager and subordinates
E) the degree of the difficulty in coordinating a certain number of subordinates
Which of the following statements is true of performance appraisals?
A) Performance and organizational objectives should be discussed separately during
performance appraisals.
B) Performance appraisals should ideally reflect the evaluator’s impression of the
employee’s work habits.
C) The goal of performance appraisals is to subjectively analyze an individual’s habits,
rather than objectively evaluating the employee’s performance.
D) Performance appraisals should provide a base for improving individuals’
productivity within the organization by making them better equipped to produce.
E) Performance appraisals should be sufficiently acceptable to the evaluator to be
effective in achieving objectives.
The activities that a job entails are collectively referred to as the ________.
A) job specification
B) job description
C) workforce profile
D) r©sum©
E) performance appraisal
In terms of their attitude toward and conduct with subordinates, responsible managers
________.
A) share the responsibility of managing their work groups with other employees
B) pass praise and credit along to subordinates
C) avoid terminating poor performers at all costs
D) always prioritize their subordinates’ needs above everything else
E) stay close to problems, but distance themselves from routine work activities
Which of the following statements about groupthink is true?
A) Groupthink cannot take place in a newly formed group.
B) A group with high levels of mistrust and conflicts is likely to be most susceptible to
groupthink.
C) A group with a high level of cohesiveness is likely to be susceptible to groupthink.
D) Managers must help committees to establish groupthink to generate alternative
problem solutions.
E) A group which is highly competitive will most probably result in groupthink.
A manager wants to implement some changes in the working hours of employees. Two
groups of workers oppose this decision and have contrasting opinions. The manager
feels arriving at a solution that will be acceptable to both parties is impossible. Which
of the following strategies is best suited to handle this conflict?
A) forcing
B) deflecting
C) avoiding
D) resolving
E) compromising
Which of the following is an advantage of division of labor?
A) It emphasizes the human variable in organizations.
B) It results in high levels of employee motivation.
C) It results in specialization and higher skill levels.
D) It makes work more interesting.
E) It broadens the scope of work.
Furntech Corporation manufactures and markets traditional and computer-related office
products and supplies. The company is looking for ways to improve its productivity to
become more competitive. Which of the following actions of the company will be least
effective in improving organizational productivity?
A) It makes necessary changes to product design.
B) It provides additional training to its workforce.
C) It automates some of its lengthy processes.
D) It attempts to improve its recruitment procedures.
E) It reduces its level of production to focus on product quality.
Which of the following statements is true about system 2 of Likert’s management
systems?
A) This style is characterized by substantial, though not complete, confidence in
subordinates.
B) This style of management is characterized by a condescending
master-to-servant€style confidence and trust in subordinates.
C) This style of management is characterized by complete trust and confidence in
subordinates.
D) Subordinates are motivated by fear, threats, punishments, and occasional rewards.
E) Subordinates feel fairly free to discuss their jobs with superiors and are motivated by
rewards, occasional punishments, and some involvement.
________ is the ability to generate original ideas or new perspectives on existing ideas.
A) Logical thinking
B) Interpretation
C) Creativity
D) Perception
E) Comprehension
Evelyn has worked for the Boston branch of Clarity Systems for the past ten years. She
is being transferred to head the Madrid office of her company. Since the transfer was a
hurried one, there was no time to train Evelyn in the specifics of doing business in
Spanish culture. As soon as she arrived in Madrid, Evelyn had to conduct negotiations
for the renewal of several supplier contracts. One of the suppliers gave her an expensive
watch, saying that it was a custom of the country to give business associates gifts.
Evelyn is unsure whether she should accept the gift as it seems like a bribe. Which of
the following ethical guidelines will help Evelyn determine whether or not to accept the
gift?
A) respecting core human rights
B) respecting local traditions
C) determining right from wrong by examining context
D) using ethnocentrism
E) increasing power distance
A human is an example of a(n) ________ system. Constant interaction with the
environment influences the person’s state of existence and future.
A) static
B) inert
C) closed
D) conditional
E) open
The Baysville High girls basketball team makes it a point to include members from
diverse cultures and ethnicities. As only two players of Asian origin tried out this year,
they were picked for the team. This decision upset a number of other players, who felt
that they were better. Which of the following policies could result in a similar situation?
A) TYC encourages its employees from minority communities to apply for its
management training programs.
B) Cygnus Tech follows a strictly merit-based recruitment policy, with candidates
selected on the basis of a comprehensive written test.
C) Members of the Lakeview College basketball team must maintain a minimum B
grade to play for the team.
D) One third of the seats on BEC’s board of directors must be occupied by women.
E) Webtoons is a small firm and does not have a diversity or affirmative action policy in
place.
Which business strategy is generally applied to cash cows?
A) divestiture
B) stability
C) growth
D) retrenchment
E) focus
Josie, a manager for Koaha Corporation, collected data on the rate of promotions of
African American men in her division to assess the effectiveness of diversity training
within the division. In doing so, she was involved in the activity of ________.
A) planning
B) influencing
C) organizing
D) controlling
E) leading
Which of the following situations demonstrates effectiveness but not efficiency?
A) Workers at MNS worked overtime for two weeks, but were unable to achieve their
target production.
B) Managers at MNS aimed to complete a particular project by August, but only
completed it in September.
C) The manager told Stella to do a report, even though Ray was better qualified for the
task. However, Stella managed it successfully.
D) Following a number of layoffs, Gianna’s team was very demotivated and hence the
performance of the department suffered.
E) MNS aimed to complete construction of the new plant in two weeks, but a workers’
strike delayed construction.
In which of the following roles do staff personnel help establish a mechanism for
evaluating the effectiveness of organizational plans?
A) advisory role
B) service role
C) control role
D) functional role
E) counseling role
Coral Inc. is a company specializing in the manufacture of crystal ware. It is based out
of Charleston, South Carolina, and has a profitable market share in the southern states
of Florida and Georgia as well. The managers at Coral Inc. are aware of entrepreneurial
opportunities outside these states. After a decade of successful business in these three
states, the company has decided to reach out to a larger market. This will mean hiring
more resources and greater financial investments. Which of the following, if true,
would MOST strengthen the argument for expanding the business to other states?
A) The company is struggling to maintain its products’ quality because of the increasing
bargaining power of suppliers.
B) Customers in these states are showing interest in buying more products of the same
product category.
C) Recent financial results show that their competitors are incurring losses.
D) Market research indicates that very limited changes in existing products will be
required to attract prospective customers in neighboring states.
E) Melamine kitchenware items are doing better business than glass and crystal.
The ________ stage of groupthink occurs when a group does not collect the needed
information to make
an effective decision.
A) decision-making defects
B) antecedents
C) poor decision outcomes
D) symptoms of groupthink
E) concurrence seeking