Jobs that have survived the downsizing of recession tend to have a narrower scope of
responsibilities coupled with increased supervision.
The two primary sets of people in an organization who most affect job satisfaction are
co-workers and supervisors.
In a behavior description interview, a candidate is asked by the interviewer how he or
she handled a type of situation in the past.
A telework arrangement is easiest to implement for manufacturing workers.
Total quality management proposes that every employee in the organization receive
training in quality.
Jules & Co., a smartphone manufacturing company, provides wages to its employees
based on the number of smartphones the workers assemble. The more the employees
assemble, the more they earn. This type of plan is called:
A. piecework rate plan.
B. merit pay plan.
C. Scanlon plan.
D. profit sharing plan.
E. standard hour plan.
Which of the following is true of formal education as an approach to employee
development?
A. Organizations organize formal educational programs at the workplace or off site to
support employee development.
B. Formal education includes workshops that are open to outsiders as well as
employees.
C. As a prerequisite to formal education, trainees must enroll in various courses offered
by an organization.
D. Formal education includes presentations sent out by an organization, which enlist the
ethics and policies educating employees from time to time.
E. In an organization, formal education involves collating data pertaining to the
development of projects.
A(n) _____ is a training method in which participants learn concepts and then apply
them by simulating the behaviors involved and analyzing the activity, connecting it with
real-life situations.
A. apprenticeship
B. experiential program
C. internship
D. case study
E. audiovisual training program
If employers covered by the _____ do not notify the employees (and their union, if
applicable) of layoffs, they may have to offer back pay and fringe benefits and pay
penalties as well.
A. Davis-Bacon Act
B. Workers’ Adjustment Retraining and Notification Act
C. Right-to-Work Act
D. Employee Free Choice Act
E. Fair Labor Standards Act
Which of the following statements is true about labor markets?
A. Organizations compete to sell labor in the labor market.
B. Competition for labor establishes the minimum an organization must pay to hire an
employee for a particular job.
C. Changes in the CPI do not affect the labor market.
D. Cost-of-living considerations have little impact on labor-market rates.
E. An organization’s competitors in labor markets only include companies with different
products.
Inverness Inc., a manufacturing company, believes that pay is an investment that can
generate returns in attracting, retaining, and motivating a high-quality workforce. In this
case, which of the following statements is true about Inverness?
A. It considers its employees as resources.
B. It gives the least importance to profits.
C. It is a customer-friendly firm.
D. It tries to keep its labor costs minimal.
E. It helps employees find higher-paying jobs.
Organization analysis looks at training needs in light of the:
A. readiness of employees for training.
B. employee’s strategy toward achieving organizational goals.
C. management’s support for training activities.
D. monetary incentives the management has promised its employees.
E. severance package deal for a particular batch of employees.
Grace is the HR manager of Trelsoft Inc., a software company located in Boston. She
wants to establish the validity of a test designed for computer technicians using a
predictive criterion-related validation strategy. According to this validation, Grace must
administer the test to _____.
A. at least half the present computer technicians in Trelsoft
B. people doing similar jobs in other companies
C. people applying for computer technician jobs in Trelsoft
D. only those computer technicians in Trelsoft who are performing at acceptable levels
E. a random selection of computer technicians currently employed at Trelsoft
Which of the following is true of self-managing work teams?
A. Team members’ job duties are narrowly defined.
B. Team members usually share work assignments.
C. Team members’ joint responsibilities are minimal.
D. Team members only have the authority to schedule work.
E. Team members are only responsible for their individual tasks.
Which of the following statements reflects a violation of the Age Discrimination in
Employment Act?
A. Older employees are permitted to work even after attaining the retirement age.
B. Employees over the age of 40 are asked to retire as part of a company’s downsizing
program.
C. An employee is denied employment because of the fact that he is a minor.
D. Older workers in an organization are better compensated than the younger workers.
E. An employee avails voluntary retirement before attaining the retirement age.
Identify the process through which an organization seeks applicants for potential
employment.
A. Orientation
B. Training
C. Recruitment
D. Work analysis
E. Job design
_____ provide(s) insight into commercial trends and patterns and help(s) organizations
improve decisions.
A. Electronic performance support systems
B. Internet portals
C. Shared service centers
D. Application service provider
E. Business intelligence
Which of the following is true of companies that use a “lead-the-market” pay strategy?
A. They would pay more than the current market wages for a job.
B. They have a recruiting disadvantage.
C. They would recruit fewer employees than needed and depend on overtime.
D. They provide relatively better working conditions to employees compared to
competitors.
E. They usually have low pay, coupled with overtime and flex-time.
A peer or manager who works closely with employees to motivate them, help them
develop their skills, and provide reinforcement and feedback is known as a:
A. protege.
B. coach.
C. moderator.
D. high-potential employee.
E. facilitator.
In 2014, a company employee received an option to purchase the company’s stock at
$45 per share. If the stock is trading at $40 a share in 2016, the employee will most
likely:
A. exercise the option, receiving a gain of $5.
B. exercise the option, receiving a gain of $40.
C. not bother to exercise the options.
D. buy the stock at $45 per share.
E. sell the shares to a third party slightly above the market price.