The usual way to measure customer satisfaction in the course of an HRM audit is to
conduct experiments in controlled environments.
To rate employee behaviors, an organization begins by defining which behaviors are
associated with the employee’s personality traits.
Roger, the manager of a car dealership, finds it impossible to train his mechanics on the
details of every potential repair problem because of the increasing complexity and
variety of today’s automobiles. Hence, he provides them with a training program to
familiarize them with the basics of engine, emission, and other types of repair, and in
case of a particular problem, seek expert advice through an online computer application
program. Which of the following learning approaches is being implemented by Roger?
A. E-learning simulation
B. Electronic performance support system
C. Experiential behavior modeling program