If you believe that you control your own destiny, then your personality would be
described as having a(n) ________.
A) external locus of control
B) high Mach score
C) low Mach score
D) internal locus of control
Most managers feel that formal, top-down plans created by corporate planning
departments are ________.
A) very useful
B) usually unsatisfactory
C) indispensible
D) excellent
Eric the Redd (Scenario)
Eric Redd graduated from college and was hired by a corporation that manufactured
parts for the automotive industry. The employees on the assembly line seemed bored,
and their motivation was low. Eric’s employer decided to try to reorganize to increase
productivity. During his career, Eric will see his job change from an engineer to a more
complex job assignment.
Eric, who is trained as an engineer, is now in a group with production workers and
marketing specialists from different departments designing a new product that the
company plans to offer. This situation could be described as a(n) ________.
A) alternative assignment
B) collective assignment
C) advanced assignment
D) project assignment
Production data for the number of hours required per unit for making the Droid and
iPhone versions of cell phone components by Bizzer, a high-tech manufacturing firm, is
given below. Suppose the plant decides to make the maximum number of iPhone
components possible and reach the rest of its capacity by making Droid phones. How
many of each type of phone will it make?
Monthly Product
A) 375 iPhone units and 625 Droid units
B) 500 iPhone units and 500 Droid units
C) 1000 iPhone units and 1000 Droid units
D) 625 iPhone units and 375 Droid units
Katie has just been asked to type up a report in two days using a software program she
has never seen before. Katie wonders if she will be able to get her project accomplished
on time and in the format wanted by her manager. This is an example of which variable
in Vroom’s expectancy theory?
A) effort-performance linkage
B) performance-reward linkage
C) valence-reward linkage
D) attractiveness
Which kind of control takes place while the actual work is carried out?
A) feedback
B) concurrent
C) reverse
D) feedforward
For break-even analysis, which of the following is a fixed cost for a doughnut shop?
A) costs for purchasing flour and sugar
B) energy costs for ovens and heating
C) interest payments on loans
D) advertising costs
The Busy Day (Scenario)
Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 A.M.
and reads his agenda for the day. Don’s first duty is to preside over a retirement party
for a beloved employee and say a few words on her behalf. Next, he will give a tour to a
news reporter who is writing a story on the new plant expansion. Don then has a
meeting with the unit manager, Phil Johnson, to discuss Phil’s recent performance drop
(a task Don always hates). Finally, in the late afternoon, Don will be reviewing the
recent equipment malfunction and deciding whether to deploy extra people to get the
equipment running as soon as possible. What a day!
What role will Don be performing when he gives the plant tour to the newspaper
reporter?
A) monitor
B) entrepreneur
C) spokesperson
D) resource allocator
Joint ventures are a type of ________.
A) license
B) franchise
C) foreign subsidiary
D) strategic alliance
Service organizations ________.
A) produce physical and nonphysical outputs
B) produce physical outputs only
C) require nonphysical inputs only
D) produce nonphysical outputs only
To improve workplace diversity, a manager might ________.
A) advertise in ethnic newspapers and Internet sites
B) tighten his recruiting net
C) solicit referrals from existing employees
D) post a notice that states he is an equal opportunity employer
The knowledge, skills, and abilities of team members are ________ factors that
contributes to team effectiveness.
A) context
B) work design
C) process
D) composition