The high-cost involved with email is the reason that businesses do not use it for
communicating with their internal audiences.
“Application of the mixture was accomplished.” This sentence uses camouflaged verbs.
The following sentence follows the standards for the use of numbers: “We ordered for
three printers, 12 laptops and two scanners.”
In the common-ground persuasion technique you first present a problem that you and
the readers share and then show how doing as you propose will solve the problem for
all concerned.
The problem statement conveys the goal of your investigation.
The use of two-word verbs makes it easy for nonnative speakers of English to
understand the language.
To write economically, you should eliminate surplus words.
Lack of language equivalency exists because there are grammatical and syntactic
differences among languages.
In the context of the use of nonverbal communication, in each of the different types of
space that people create, communication behaviors differ and convey different
meanings.
Depending on the situation, claim messages can either be written using the direct order
or the indirect order.
The sampling technique that gives every member of the group under study an equal
chance of being included is known as _____.
A. simple random sampling
B. referral sampling
C. sponsored sampling
D. convenience sampling
E. purposeful sampling
Which of the following sentences does not use slang or a clich©?
A. The company spent a fortune developing this cutting edge technology.
B. This hotel has world class amenities.
C. Are you for real?
D. Going forward, please ensure you direct all customer queries to me.
Why are most claim messages written in the indirect approach?
A. They involve routine circumstances.
B. They involve unhappy news.
C. They require that negative news be placed at the beginning of the message.
D. They require that the we-viewpoint be used.
E. They do not need to be adapted according to the audience.
_____ are tools used by websites to send job notices automatically to candidates.
A. Webpage profiles
B. Classified advertisements
C. Job agents
D. Interest inventories
E. Career centers
The conventional system uses _____ to show the major headings in a report.
A. Roman numerals
B. whole numbers
C. Arabic numbers
D. rational numbers
E. irrational numbers
The goal in an indirect claim message is to:
A. ensure that you place the blame on the reader and his or her company.
B. convince your recipient that you deserve compensation for a situation that has
occurred.
C. make sure the reader realizes his or her mistake.
D. ensure that the reader does not think you are disappointed by their actions.
E. make the reader feel guilty and responsible for his or heractions.
Which of the following isthe best place for a recent college graduate to start looking for
an employer?
A. Classified advertisements
B. Employment agencies
C. Headhunters
D. Career centers
E. Web page profiles
Which of the following is a defining characteristicof a general library?
A. It typically belongs to private organizations.
B. It restricts theroutine public use of its material.
C. It usually contains all kinds of material.
D. It generally serves the sponsoring company.
E. It limits its collection to one type of material.
Which of the following statements is true about informal writing?
A. It does not share any of the qualities of casual writing.
B. It is not used in text messages.
C. It makes use of long, convoluted sentences to get the point across.
D. It is the written form of a polished conversation.
E. It entirely avoids personal pronouns and contractions.
Which of the following sentences is gender-neutral?
A. A teacher is responsible for his students’ behavior in class.
B. He was elected as the chairman of the committee.
C. All the freshmen assembled outside the dean’s office.
D. You can call a policeman when in need.
E. Please ask the coordinator for directions.
For writing to be clear and effective, you should:
A. avoid using familiar words.
B. avoid using stiff words.
C. avoid using active verbs.
D. use complex words to exhibit your knowledge to your readers.
E. use passive voice instead of active voice.
Phrases such as “Do it now” and “Act today” should be used to urge immediate action
because:
A. readers prefer the commanding tone of such words.
B. they emphasize the we-viewpoint.
C. readers are otherwise more likely to unsubscribe the sales messages.
D. a persuaded reader may otherwise tend to put off a purchase.
Which of the following phrases should be used to begin a message for refusing
requests?
A. “I am sorry to inform you that…”
B. “I must refuse your request for…”
C. “Your request cannot be considered favorably…”
D. “These facts clearly show that your request cannot…”
E. “The best we can do at this time is to…”
_____ is a network of explanations, introductions, summaries, and conclusions that
guide the reader through a report.
A. Report plan
B. Introductory plan
C. Summary plan
D. Business plan
E. Structural coherence plan
Which of the following claim messages presents its content in the most positive
manner?
A. It was highly disappointing that we received a broken product.
B. I have been a long-standing customer and am not happy with the shabby treatment of
my order.
C. I expect your company to be more professional in handling my orders henceforth.
D. We would appreciate if you could replace the broken piece by tomorrow.
E. I am not satisfied with the goods you had sent.
Which of the following sentences uses an idiom inappropriately?
A. Jeff earns his living by working two jobs.
B. I can’t stand such rude people.
C. Please keep in touch.
D. Please adhere with the rules of the organization.
E. Watch out for speeding cars!
Which of the following is a collaborative writing tool?
A. Microsoft Groove
B. Microsoft Excel
C. Microsoft PowerPoint
D. Dreamweaver
E. SeaMonkey
Why should websites be evaluated for reliability?
What are the four basic elements of the techniques of professional talking?
Describe the use of handouts in oral business reports.
List the steps in involved in constructing a resume.
List and explain the different stages in the revising process of a message.
Describe good phone techniques for assistants who are required to screen phone calls.
Describe the importance of taking part in internships during the process of one’s job
search.
What are routine operational reports? Give at least two examples.