In an adhocracy culture, leaders are seen more as mentors and perhaps even parent
figures.
The performing stage of team development is characterized by the members focusing
on solving organizational problems and meeting assigned challenges.
An organization with a market culture focuses exclusively on its customers.
The sales forecasting method is the most complex method available to managers.
Decision-making is essentially a problem-solving process that involves eliminating
barriers to organizational goal attainment.
In which of the following stages of performing social responsibility activities does a
manager lead, communicate, motivate, and work with groups to attain the organization’s
social responsibility objectives?
A) influencing
B) controlling
C) implementing
D) planning
E) organizing
George Duncan, Marketing Manager at Conrad & Scott (C&S) Inc., is planning to make
a few changes in the marketing mix of a particular brand of cereal. He is considering
conducting a survey of customers to see how they would react to some of the changes.
However, before he initiates this survey, he evaluates the information he expects to get
from such a survey and concludes that the costs exceed the expected value of the
information. Which of the following additional information, if true, would be most
likely to persuade George to reevaluate the information and push ahead with the
survey?
A) C&S’s main competitor had registered a spike in sales last year after it used a survey
to tweak the price and features of their bestselling cereal.
B) These changes are not likely to impact the price or features of the product in a
significant manner.
C) New metrics are now available for this survey that deliver more accurate information
by surveying a more targeted population.
D) These changes were instituted in the marketing mix of a different cereal brand of the
same company and were accepted readily by customers, resulting in an increase in
sales.
E) This customer survey is one of the cheapest and most accurate models available in
the market.
Lisa recently joined the HR department at Tandem Corp, a cycle manufacturing firm. In
her role as an HR executive, she is responsible for answering all employee queries on
payroll issues. In this scenario, Lisa has ________.
A) consultative responsibility
B) specific responsibility
C) latent responsibility
D) operating responsibility
E) general responsibility
Which of the following types of organizations has the highest level of international
involvement?
A) international organizations
B) multinational organizations
C) transnational organizations
D) ethnocentric organizations
E) domestic organizations
A choice made between two or more available alternatives is a(n) ________.
A) directive
B) consensus
C) decision
D) alternative
E) objective
Neil is the plant manager at Serieux Manufacturing. He has just been given the
production targets for the month and has determined the activities necessary to achieve
these. He now has to decide who will perform the various activities best so that the
output will be maximized, and must assign the activities to those workers. Neil is
performing the ________ function of management.
A) organizing
B) influencing
C) controlling
D) monitoring
E) planning
The three steps in the delegation process are ________.
A) create accountability, promote acceptance, and facilitate performance
B) assign specific duties, grant authority, and create responsibility
C) assign responsibility, create accountability, and assign specific duties
D) create responsibility, grant authority, and promote acceptance
E) assign specific duties, create responsibility, and promote acceptance
Which of the following categories of organizations generally has the lowest level of
international involvement?
A) global organizations
B) domestic organizations
C) international organizations
D) multinational organizations
E) transnational organizations
Which of the following characteristics is more closely associated with an emerging
leader than a manager?
A) independence
B) persistence
C) analytical skills
D) problem-solving ability
E) tough-mindedness
Which of the following statements is true about responsibility?
A) Responsibility is often easy to identify.
B) Responsibility does not create an obligation to perform the assigned activities.
C) The source of responsibility lies within the individual.
D) Responsibility is the right to perform or command.
E) Managers who delegate tasks are not responsible for them.
Contemporary work teams in the United States evolved out of the problem-solving
teams based on ______.
A) scientific management principle
B) time and motion studies
C) assembly line models
D) Japanese-style quality circles
E) contingency approach
According to Herzberg, ________ influence the degree of job satisfaction.
A) hygiene factors
B) maintenance factors
C) motivating factors
D) Theory X factors
E) factors related to the work environment
Which stage of team development is characterized by conflict and disagreement as team
members try to clarify their individual roles and challenge the way the team functions?
A) forming
B) norming
C) performing
D) storming
E) adjourning
The ________ approach to management was the product of the first concentrated effort
to develop a body of management thought. The management writers who participated in
this effort are considered the pioneers of management study.
A) behavioral
B) management science
C) classical
D) contingency
E) system
Which of the following statements about self-managed work teams is true?
A) Members of a self-managed team learn specific tasks required to produce a product
and avoid job rotation.
B) Self-managed teams consist of 5 to 15 employees who work together to produce an
entire product.
C) Self-managed work teams evolved in the early to middle 1980s out of
problem-solving teams.
D) Self-managed work teams laid the foundation for the special-purpose teams that
arose in the
1990s.
E) Self-managed teams never take over managerial duties as scheduling work and
vacations and ordering materials.
Transformational leadership ________.
A) proposes leaders match their style with the maturity levels of their followers
B) proposes that all good leaders possess a set of identifiable traits which are highly
desirable
C) is characterized by a charismatic leader who considers the employees’ opinion
though he or she makes the decisions alone
D) inspires organizational success by affecting followers’ beliefs in what an
organization should be as well as their values
E) shares the view that leaders’ major job is to make decisions that help the organization
grow as an independent entity
Bay Industries has a small-scale shoe manufacturing plant which has experienced a
high number of product defects for the past several months. Upon investigation, it was
found that the shoes were never inspected for quality once they came off the production
line as no particular employee had been assigned this specific task. This is an example
of ________.
A) a responsibility gap
B) overlapping responsibility
C) role conflict
D) a skill gap
E) lack of functional similarity
Which of the following is an example of a people-related activity in an organization?
A) Jonathan plans the teams’ schedule for the next three months.
B) Anoia Systems awards employees who perform well each month.
C) FRO keeps track of changes in government policy that could affect the company.
D) Faced with a volatile market, Tiffany’s invited employees to provide suggestions to
change the company strategy.
E) Claire monitors production to see if it meets company targets.
The bandwagon effect, a common decision-making bias, is ________.
A) the characteristic of an individual who prefers to avoid losses rather than acquire
gains
B) the tendency to believe certain outcomes because others believe the same
C) the tendency to believe that our forecasts are better than they truly are
D) the tendency to search for information that supports one’s preconceived beliefs
E) an individual’s tendency to believe that he/she is less susceptible to risky events