Venture capitalists generally make larger investments than angel investors.
The management science approach emphasizes “if€€then” relationships: “If” this
situational variable exists, “then” a manager probably would take this action.
The four basic management functions are planning, organizing, influencing and
controlling.
Managers transform a portion of organizational resources into appropriate organization
member behavior mainly by performing activities such as leading and communicating.
Private employment agencies collect a fee from either the person hired or the
organization doing the hiring, once the hire has been finalized.
Even though an organization culture might be considered healthy, increasing a cultural
focus on risk-taking or excellence in job performance might make it even healthier.
A manager responsible for executing a limited portion of a function has ________.
A) general responsibility
B) specific responsibility
C) operating responsibility
D) organizational responsibility
E) consultative responsibility
In Alderfer’s ERG theory, ________ need refers to the need for satisfying interpersonal
relationships.
A) esteem
B) existence
C) growth
D) emotional
E) relatedness
The ________ approach focuses on how interpersonal skills and attitudinal changes
relate to organizational performance.
A) culture-specific
B) multicultural
C) golden rule
D) assimilation
E) righting-the-wrongs
Abraham Maslow believed that managers must understand the physiological, safety,
social, esteem, and ________ needs of organization members.
A) motivational
B) leadership
C) monetary
D) self-actualization
E) intrinsic
Which of the following is a formal organization communication pattern that involves
passing information from one individual to another in a sequence?
A) lateral communication
B) parallel conversations
C) serial transmission
D) grapevine
E) chainmail
Which of the following statements is true regarding nonverbal communication?
A) It is highly consistent with verbal communication.
B) It has little influence on the total effect of communication.
C) It cannot be used to encode and transmit thoughts.
D) Verbal and nonverbal communications are not mutually exclusive in most cases.
E) Contrary to popular belief, nonverbal communication does not include vocal tones.
Which of the following would be least likely to build trust within a group?
A) provide differential rewards based on subjective criterion
B) show respect for team members
C) demonstrate competence
D) communicate often to team members
E) be predictable
The salesforce estimation method is a ________ method of sales forecasting.
A) quantitative
B) focus group
C) hall test
D) survey
E) qualitative
The Gilbreths aimed to increase worker efficiency by ________.
A) reducing the number of movements taken to accomplish a task
B) enforcing minimum criteria for the types of workers hired for a job
C) instituting the piece-rate system for remuneration
D) understanding what motivates employees to complete a task
E) encouraging teamwork rather than individual work
According to Fiedler’s contingency theory of leadership, which of the following is a
primary factor that should be considered when moving leaders into situations
appropriate for their leadership styles?
A) participative behavior
B) analytic skills of managers
C) past performances
D) task structure
E) emotional intelligence
Trendy Garb is a retail store that sells women’s apparel. The store has comprehensive
rules, policies, and procedures for matters relating to customer complaints and product
returns. Hence, when faced with either of these situations, the store manager simply
needs to refer to these guidelines and proceed accordingly. This is an example of a(n)
________.
A) overlapping responsibility
B) nonprogrammed decision
C) rule of thumb
D) decision tree
E) programmed decision
Peter Parker, the HR vice president of a well-known IT firm, called his team members
for a meeting to discuss the measures to be taken by the company to fight recession.
Peter suggested downsizing the workforce and also cutting salaries and benefits of the
rest of the employees. Peter’s team reached a consensus without critically testing,
analyzing, and evaluating his ideas. This is an example of ________.
A) groupthink
B) double think
C) cognitive dissonance
D) group polarization
E) collective intelligence
Define the six task-related steps that help managers build effective work teams.
Briefly describe JIT inventory control.
What is the “innovation process”? Briefly describe the different steps involved in the
innovation process.
How does building a hierarchy of objectives help build a high-performance
organization culture?
List the basic types of organizational resources. Give an example for each
organizational resource in any one organization of your choice.
Discuss briefly the steps in the decision-making process.
How do most people react to change? Why? What can managers do about this reaction?
What is total quality management? Give a brief history of the evolution of total quality
management and the principles behind the concept.