The cost of IS employees in international countries is much less than for IS employees
in the United States.
Gestures, vocal tones, and facial expressions are forms of nonverbal communication.
Controlling is the management function through which managers compare present
performance to preestablished performance standards.
Creative thinking pertains to work-related techniques and procedures as well as a
thorough understanding of overall work circumstances.
According to the reengineering improvements process, work should be organized
around outcomes rather than tasks.
A sociometric diagram that summarizes the personal feelings of organization members
about the people in the organization with whom they would like to spend free time is a
________.
A) social audit
B) sociogram
C) social network diagram
D) formal group development diagram
E) friendship chart
An organizational decision-maker who is willing to steal the ideas necessary to make
good decisions has a(n) ________ orientation.
A) hoarding
B) egoistic
C) exploitative
D) latent
E) ideal
Which of the following characteristics can be attributed to classroom training
techniques in contrast to lectures?
A) lack of opportunity for attitudinal or behavioral change in trainees
B) learning through listening and note-taking
C) maximum amount of information transmission to trainees in limited amount of time
D) inability to handle wide diversity of ability, attitude, and interest among trainees
E) high levels of discussion and interaction among trainees
________ is the key to a successful planning process.
A) Classification
B) Repetition
C) Implementation
D) Evaluation
E) Standardization
Which stage of groupthink occurs when the group exhibits unsatisfactory performance?
A) poor decision outcomes
B) concurrence seeking
C) symptoms of groupthink
D) decision-making defects
E) antecedents
When a minimal number of job activities and minimal amount of authority are
delegated to subordinates, the organization is ________.
A) decentralized
B) formalized
C) flat
D) centralized
E) functionally organized
Which of the following is a conflict resolution strategy where parties to the conflict
settle on a solution that gives both of them part of what they wanted?
A) compromising
B) negotiating
C) avoiding
D) resolving
E) adjudication
________ is an operational plan of action outlining which goods and services an
organization will produce and market.
A) Capacity strategy
B) Product strategy
C) Process strategy
D) Layout strategy
E) Location strategy
What score in the managerial grid is associated with ideal managerial style?
A) 9,9
B) 1,1
C) 9,1
D) 1,9
E) 5,5
Which of the following activities performed by an organization indicates that it is
conducting a social responsibility measurement in the social investment area?
A) putting in money and human resources to solve community social problems
B) participating in long-range community planning
C) conducting studies to pinpoint social problems
D) ensuring worker safety
E) dealing fairly with employees and customers
Lynn is a manager in an organization that produces optical fiber cables. She follows the
Fayol principle of “esprit de corps” in her interactions with the team. Which of the
following does this imply?
A) Lynn’s team members are independent.
B) Lynn’s team members are fiercely competitive.
C) Lynn’s team members enjoy working in a centralized hierarchical system.
D) Lynn’s team members receive orders only from her.
E) Lynn’s team members are harmonious and upbeat.
________ skills involve determining how to use personnel and resources to accomplish
a task efficiently
A) Recognizing
B) Consulting
C) Short-term planning
D) Developing
E) Clarifying roles