Statements that define fundamental values and reference organizational responsibilities,
products and employees are often called_______.
a. principle-based
b. policy-based
c. ethically-based
d. codified
e. codes of organizational integrity
A social group within an organization is part of the informal organization.
a. True
b. False
Max Weber felt selection of employees should be based on.
a. education
b. competence
c. connections
d. political skills
e. efficient systems
Some firms engage in crisis planning to enable them to cope with unexpected events
that are so sudden and devastating that they have the potential to destroy the
organization.
a. True
b. False
Affirmative action requires that an employer take positive steps to guarantee promotion
from within.
a. True
b. False
The six interpersonal influence tactics for leaders include all of the following EXCEPT:
a. use rational persuasion.
b. rely on the rule of reciprocity.
c. develop allies.
d. do not worry about people liking you.
e. ask for what you want.
Go RVing, a U.S. company, built a subsidiary from scratch in England. This is an
example of:
a. franchising.
b. greenfield venture.
c. joint venture.
d. exporting.
e. licensing.
Organ Rentals Corporation has been having numerous problems. Communication
across departments is poor and decisions are backing up at the top of the organization.
Organ Rentals uses a______structure.
a. geographic
b. product
c. functional
d. matrix
e. team-based
Your company is interested in producing and marketing a line of coffee that will
penetrate the Chinese market.
Your firm is willing to supply the equipment, products, product ingredients, trademark,
and standardized operating system to entrepreneurs. What type of strategy are you
going to use?
a. Wholly owned foreign affiliate
b. A greenfield venture agreement
c. A franchise
d. An export agreement
e. Barter trade
A need to achieve is a psychological characteristic that means people are motivated to
excell and pick situations in which success is likely.
a. True
b. False
The strategy that the BCG matrix suggests that Theresa should take for this SBU is:
a. invest and grow.
b. liquidate while still profitable.
c. ask her astrologer for advice.
d. keep the SBU healthy and use its excess earnings to invest in other SBU’s.
e. divestiture.
Customers are the people and organizations in the environment who acquire goods or
services from the organization.
a. True
b. False
List the five types of upward communication.
______ control uses cultural values, traditions, shared beliefs, and trust to generate
compliance with organizational goals.
List the three assumptions associated with McGregor’s Theory X.
List the four approaches that are used to describe values for guiding ethical decision
making. Briefly describe each.
Describe GATT and the World Trade Organization.
______is the potential ability to influence the behavior of others.
Roles assumed by people that link the organization with the external environment are
called ________ roles.
The________ is an informal, person-to-person communication network of employees
that is not officially sanctioned by the organization.
______ change is related to the organization’s production process, i.e., how the
organization does its work.