They key forecast for organizations is the sales forecast because it serves as the
fundamental guideline for planning.
Feasibility analysis helps entrepreneurs understand whether an idea is practical.
Employee stock ownership plans motivate employees to boost production by offering
them shares of company stock as a benefit.
Communication is considered a supplementary management skill rather than a
fundamental management skill.
The multicultural approach gives employees the opportunity to develop an appreciation
for both differences of culture and variations in personal characteristics.
Creativity can be sufficiently analyzed from an organization perspective in terms of
originality or newness.
Information technology consists of any type of equipment or process that organization
members use in the performance of their work.
The behavioral science approach suggests that managers can best improve their
organizations by using the scientific method and mathematical techniques to solve
operational problems.
Which of the following characteristics is attributed to employees who, according to the
time-pressure/creativity matrix, feel as if they are on an expedition?
A) showing creative thinking that is more oriented toward generating or exploring ideas
than identifying problems
B) tending to have more meetings and discussions with groups rather than with
individuals
C) receiving little encouragement from senior management to be creative
D) experiencing highly fragmented workdays, with many different activities
E) feeling more pressed for time than when they are “on a mission” even though they
work the same number of hours
According to the time-pressure/creativity matrix, people who feel as if they are on
autopilot ________.
A) focus on one activity for a significant part of the day because they are undisturbed or
protected
B) believe that they are doing important work and report feeling positively challenged
by and involved in the work
C) show creative thinking that is equally oriented toward identifying problems and
generating or exploring ideas
D) receive little encouragement from senior management to be creative
E) tend to collaborate with one person rather than with a group
Which of the following is true about decisions taken through consensus?
A) It occurs after a quick discussion by members of the decision group.
B) It requires little involvement or assistance from the manager.
C) Its effectiveness can be hampered by poor interpersonal relations.
D) It is foolproof and successful at all times.
E) The decision group generally consists of only managers.
________is the ability to create throughout the organization a network of people who
can help solve implementation problems as they occur.
A) Organizing skill
B) Interacting skill
C) Monitoring skill
D) Allocating skill
E) Tactical skill
Interest groups are ________.
A) command groups
B) self-managed work teams
C) formal groups
D) task groups
E) informal groups
A disadvantage of the nominal group technique is that ________.
A) it wastes the group’s time on wildly impractical ideas
B) it works best only in teams with geographically dispersed members
C) it does not allow members to know why individuals voted the way they did
D) members cannot support or reject an idea without fear of recrimination
E) it does not allow members to question one another
________ is the initial attraction and screening of the supply of prospective human
resources available to fill a position.
A) Onboarding
B) Promotion
C) Recruitment
D) Prospecting
E) Orientation
The CEO of Pegasus Inc. wants to know the ROI on a recent promotional drive to
develop the marketing strategy for next year. The Marketing Manager sends him a
detailed report on the all the personnel in his department and the salaries and bonuses
paid to them over the past year. This information is likely to be useless to the
Operations manager because it is not ________.
A) appropriate
B) timely
C) voluminous
D) real
E) expensive
Which of the following is the most widely used basis for departmentalization?
A) customer
B) work functions
C) geography
D) matrix
E) product or service
Jared recently sent an e-mail to all the members of his department asking them for their
opinions about where the department should have its quarterly team lunch. The
response was overwhelming as Jared received more than 40 suggestions. This is an
example of the ________.
A) paradox of choice
B) bandwagon effect
C) confirmation bias
D) confidence bias
E) loss aversion effect
One of the benefits of utilizing committees is that ________.
A) the decision-making process is much quicker than individual decision-making
B) there is no limit on the size of the committee
C) a committee does need a leader or a secretary
D) committees improve the quality of decision-making
E) decision-makers don’t have to represent the group they come from
William, the CEO of a leading electronic equipment manufacturer, decides to
implement a new performance appraisal system in the organization. The new system
faces stiff resistance from the employees. William, however, uses his authority to
implement the system. Identify the conflict management system used here.
A) forcing
B) negotiating
C) avoiding
D) resolving
E) adjudication
Which of the following is true about corporate entrepreneurship?
A) Corporate entrepreneurs focus on less quantitative performance measures that are
not related to money.
B) The purpose of corporate entrepreneurship is to create value for the public.
C) Corporate entrepreneurs face more difficulties attracting capital from angel
investors, venture capitalists, or banks.
D) Corporate entrepreneurship results in new companies that often continue to work
closely with the parent company.
E) Corporate entrepreneurs often face difficulties in the form of hiring and
compensating employees.
Which of the following is one of the possible creative ideas for enhancing
organizational success based on Deming’s thoughts on total quality management?
A) Create relevant policies on quality management that are clear and unambiguous.
B) Develop communications systems that allow managers to respond immediately to
quality issues.
C) Encourage self-development of workers as more useful players in maintaining
quality.
D) Begin each management meeting with a factual and financial review of quality.
E) Dedicate the quality management function to measuring conformance to
requirements.
A ________ is a single-use plan designed to carry out a special project within the
organization.
A) procedure
B) rule
C) program
D) budget
E) policy
A ________ is a single-use financial plan that covers a specified length of time.
A) budget
B) policy
C) procedure
D) rule
E) program
According to Hofstede, what are the five basic dimensions of culture?
Name two federal agencies that enforce social responsibility legislation and explain
their primary roles.
Describe formal communication and explain the three basic types of formal
communication.
Explain Donaldson and Scannell’s four-stage model for managers’ progression in
managing a diverse workforce.
What skills are required for the successful implementation of strategy?
Explain the Delphi method and outline the steps that are employed by this method.
A group of young entrepreneurs seek your help in analyzing the feasibility of a business
plan that they have. They want to identify the level of production at which the total
revenue of the organization equals its total costs. Which control tool would you use to
help them?
What is a learning organization? Which features within an organization, according to
Senge, help in building a learning organization?
Briefly explain the three major activities that modern managers typically perform.