Critical management missteps include:
a. poor communication skills.
b. reactionary behavior.
c. inability to build a team.
d. failure to adapt.
e. all of these.
Which of the following includes the manager identity?
a. Specialist, performs specific tasks
b. Gets things done through own efforts
c. An individual actor
d. A network builder
e. Works relatively independently
All of the following are the major disadvantages of the matrix structure EXCEPT:
a. it generates a large amount of conflict.
b. managers spend much time resolving conflict.
c. the confusion caused by the dual chain of command.
d. the power imbalance that can result between the sides of the matrix.
e. enlarged tasks for employees.
______ is defined as all the ways in which people differ.
a. Multiplicity
b. Diversity
c. Seniority
d. Culture
e. Variation
Many people believe that men make better managers because of their more
collaborative, less hierarchical,
relationshipÂoriented approach that is in tune with today’s global and multicultural
environment.
a. True
b. False
According to the Leadership Grid, which of the following occurs when efficiency in
operations is the dominant orientation?
a. Team Management
b. Country Club Management
c. Middle of the Road Management
d. Impoverished Management
e. Authority-Compliance
The takeoff stage is the last of the five stages of growth for an entrepreneurial company.
a. True
b. False
Power is the potential ability to influence the behavior and decisions of other people.
a. True
b. False
Strategic plans and goals are those that focus on where the organization wants to be in
the future and pertain to the organization as a whole.
a. True
b. False
The core dimension of Hackman and Oldham’s model of job characteristics that is
based on the number of diverse activities that make up a job is known as:
a. autonomy.
b. job enlargement.
c. skill variety.
d. task identity.
e. feedback.
____ refers to the tendency of people in groups to suppress contrary opinions.
a. Point-counterpoint
b. Groupthink
c. Devil’s advocacy
d. Escalating commitment
e. Brainstorming
Mary Parker Follett’s approach to leadership stressed the importance of engineering
techniques rather than people.
a. True
b. False
Competitive intelligence professionals are really just in-house snoops who obtain
information about rival companies.
a. True
b. False
The hiring of applicants based on criteria that are not job-related is called:
a. affirmative action.
b. equal employment opportunity.
c. discrimination.
d. reverse discrimination.
e. employment-at-will.
An example of______ is when current employees are given preference when a position
opens in their organization.
a. discrimination
b. internal recruiting
c. nepotism
d. external recruiting
e. cannibalizing
Herzberg’s two-factor theory divides work-related needs into two categories: hygiene
factors and reward factors.
a. True
b. False
The liquidity ratio shows the company’s ability to meet its current debt obligations and
a measurement of the firm’s margin of safety.
a. True
b. False
Skunkworks are a separate small, informal, highly autonomous, and often secretive
group that focuses on breakthrough ideas for the business.
a. True
b. False
Which of the following is the administration of a pleasant and rewarding consequence
following a desired behavior?
a. Avoidance learning
b. Punishment
c. Positive reinforcement
d. Extinction
e. Suspension
During thestage of team development, the major emphasis is on task accomplishment.
a. forming
b. performing
c. achieving
d. norming
e. storming
A(n) _______ is a narrative based on true events that is repeated frequently and shared
among organizational employees.
_______ are the distinguishing personal characteristics of a leader, such as intelligence,
honesty, and appearance.
Most managers operate at the______level.
Briefly describe the communication process.
_____ show what other organizations pay incumbents in jobs that match a sample of
“key” jobs selected by the organization.
_____ is the forecasting of human resource needs.
During the ______stage of team development, the major emphasis is on problem
solving and accomplishing the assigned task.