A heuristic can simplify the decision-making process.
In a ready-fire-aim culture, managers will endlessly analyze a situation before taking
action.
The relationship between organizational size and structure tends to be linear.
High cohesiveness always results in a productivity increase.
Luck has nothing to do with success in the business world.
When employees in a matrix structure finish a project, they go back to their functional
department.
Entrepreneurship is the process of starting a new business to respond to an opportunity
in the market.
The customer is part of the value chain in value chain management.
The number of managers who face “white-water rapids” metaphor conditions is getting
smaller.
A learning organization puts an enormous amount of effort on making sure that all of its
employees are enrolled in some kind of university level class.
Successful planning depends more on whether managers plan than on the quality of
their planning.
Workplace diversity focuses on the differences between people, but not their
similarities.
Personality is defined as a unique combination of behavioral, emotional, and thinking
patterns that each person has.
Studying management can be extremely useful even for those who don’t plan to be
managers themselves.
As a product, piano lessons are ________.
A) a good because you can purchase them
B) a service because they are nonmaterial
C) a good because they can be divided into discrete lessons
D) a service because someone needs to give them
A company looks at its expenses and finds that its payments to freelancers increased
significantly over the past few months, exceeding the budget by 25 percent. Which of
the following is the most reasonable action for the company to take?
A) revise the budget
B) fire the people who were responsible for the expenses
C) ignore the expenses as an aberration
D) see what the expenses were for
The average listener can understand language at a rate that is ________ the average
speaker can speak.
A) much slower than
B) much faster than
C) the same rate that
D) a little bit slower than
Which person was best known for developing Theory X and Theory Y?
A) Douglas McGregor
B) Abraham Maslow
C) Robert Owen
D) Elton Mayo
The channel is the ________.
A) actual physical product from the source that conveys a purpose
B) person who receives the message
C) medium that the messages travels through
D) person who sends the message
For addressing unemployment, this is an example of basic corrective action.
A) a task force to see why jobs were lost
B) food stamps
C) unemployment compensation
D) a job training program
A banker opts for short-term gain despite indications that his decision might not pay off
in the long run. Which error or bias is the banker guilty of?
A) overconfidence
B) immediate gratification
C) selective perception bias
D) representation
Theory Y assumes that people inherently ________.
A) are driven by fear
B) are unhappy
C) want to control their own destiny
D) don’t trust one another
A manager chooses to ignore a rigorous decision-making process and selects TV
monitor A over monitor B because he “trusts” company A more than company B. If the
decision he made was rational, which of the following is true?
A) Monitor A is really the better choice.
B) The manager should have included “trust” as a criterion.
C) Monitor B is really the better choice.
D) The manager must have made a mistake in calculating his weighted criteria.
According to the EEOC, sexual harassment is ________ that creates a hostile
environment, interferes with a person’s work or diminishes the person’s employment
opportunities.
A) any speech
B) any unwanted or unsolicited speech or physical conduct
C) any speech of a sexual nature
D) any speech or physical conduct of a sexual nature
Which of the following tends to impede a person’s creativity?
A) providing time and resources
B) clearly defined goals
C) being watched while you work
D) internal motivation
Resolving a conflict would be considered to fall under which managerial function?
A) controlling
B) planning
C) directing
D) leading
A global corporation ________.
A) centralizes management in a single home country
B) decentralizes management so that each local country’s operation is managed locally
C) decentralizes management so there is no single home location
D) has two main management locations located on different sides of the globe
Durability and features are measures of ________.
A) product quality
B) service quality
C) product value
D) service value
Which of the following best defines environmental uncertainty?
A) the amount of innovation and creativity in an organization’s internal environment
B) the amount of resources and expertise in an organization’s internal environment
C) the amount of change and confidence in an organization’s external environment
D) the amount of change and complexity in an organization’s external environment