This type of individual incentive plan rewards employees who recruit new customers or
new employees.
A) behavior encouragement
B) referral
C) management incentive
D) piecework
Employers usually rely on which source to determine housing and utilities support?
A) U.S. Department of State’s quarters allowances
B) Consumer Price Index
C) Indexes of international labor costs
D) U.S. Department of State’s International Consumer Price Index
XYZ Movers, a professional relocation company, has 3-person teams for their moving
services. The company asks customers to complete a satisfaction survey regarding their
recent move. For an employee’s performance appraisal, customer satisfaction surveys
are also considered in addition to supervisor and team member ratings. Which of the
following appraisal methods best describes this situation?
A) paired comparisons
B) positive halo effect
C) 360-degree performance appraisals
D) first-impression effect