Total productive maintenance (TPM) seeks to do all of the following EXCEPT _____.
a. maximizing equipment effectiveness
b. creating worker ownership of equipment by involving them in maintenance activities
c. fostering continuous improvement efforts
d. enabling multiple products in small batches to be run on the same equipment
Answer:
Which of the following is lowest in goods content and highest in service content?
a. Dining at a fast-food restaurant
b. Attending a theater production
c. Getting an oil change for your car
d. Filling a medical prescription
Answer:
In the single-period inventory model, the optimal order quantity is solved using:
a. marginal economic analysis.
b. total cost analysis.
c. an ABC analysis.
d. a reorder point analysis.
Answer:
Which of the following would NOT be included in a typical customer relationship
management (CRM) system?
a. Market segmentation and analysis
b. Effective complaint resolution
c. Cross-selling goods and services
d. Supply chain inventory management
Answer:
A small electronics company assembles microchips for use in computers, printers and
fax machines. They want to set up an assembly line to make their operation more
efficient and plan to use line balancing with the longest-task-time heuristic. The demand
for microchips is 70 per hour, and the productive time per hour is 52 minutes. The
following table provides details on their operation.
a. What is the cycle time?
b. What is the theoretical minimum number of workstations?
c. What tasks go into the first workstation?
d. How many workstations are needed for the entire line?
e. What is the assembly-line efficiency?
Answer:
The function of Supply Chain Operations Reference (SCOR) model function that
entails all order management activities from processing customer orders to routing
shipments, managing goods at distribution centers, and invoicing the customer is called
_____.
a. return
b. source
c. make
d. deliver
Answer:
Consider the sales for six consecutive weeks for Sam’s Strawberries. The sales are in
“flats” sold.
a. Using a three-period moving average, forecast the sales for weeks 4 through 6.
b. Use exponential smoothing with α = 0.3 to forecast sales for weeks 4 through 6.
Assume the forecast for week 1 to be 10.
c. Use linear regression (time series) to develop a prediction equation that will forecast
sales. Then use that prediction equation to get forecasts for weeks 4 through 6.
d. Use MAD to pick the best forecasting method of A through C.
Answer:
What is the current labor utilization of the coders, if two coding specialists are currently
on duty?
a. Less than 90 percent
b. More than 90% but less than or equal to 95%
c. More than 95% but less than or equal to 100%
d. More than 100%
Answer:
You are responsible for managing an advertising and promotion project with the
following activities (times are given in weeks).
a. What is the critical path and expected completion time for this project?
b. Which activity has the largest slack, and how large is that slack?
c. What is the probability that the project will be completed within 16 weeks?
d. If the expected time (not the most likely time) for activity B is changed to 18 weeks
from 11 weeks, by how many weeks will the project’s expected completion time
increase?
Answer:
Which one of the following statements about critical path method (CPM) is TRUE?
a. Crashing an activity refers to increasing its normal time.
b. Crashing an activity refers to decreasing its normal time possibly up to its limit.
c. Crashing a project requires revised immediate predecessor relationships.
d. Crashing a project is a tradeoff between revenue and costs.
Answer:
_____ consist of two or more computer-controlled machines or robots linked by
automated handling devices such as transfer machines, conveyors, and transport
systems.
a. Computer-aided design/computer-aided engineering (CAD/CAE) systems
b. Computer-aided manufacturing (CAM) systems
c. Enterprise planning systems (EPSs)
d. Flexible manufacturing systems (FMSs)
Answer:
When Bill Gates stated that “Microsoft is always two years away from failure,” he was
emphasizing the importance of _____.
a. innovation and learning
b. productivity
c. design flexibility
d. speed
Answer:
In a _____ team, members communicate by computer, take turns as leaders, and join
and leave the team as necessary.
a. self-managed
b. virtual
c. natural work
d. cross-functional
Answer:
The bill of material (BOM) for Products A and B are shown below followed by a table
of inventory data (called Exhibit 1). The master production scheduling (MPS) for A
calls for 150 units of A to be completed in Week 4 and another 225 units to be
completed in Week 5. End item A has a two-week lead time. The MPS calls for 400
units of B to be completed in Week 6. End item B has a one-week lead time.
Exhibit 1
Using the data given in Exhibit 1,determine the timing and amount of the planned order
receipt for Item E.
a. Week 1; 1,800 units
b. Week 3; 1,900 units
c. Week 2; 2,250 units
d, Week 2; 3,850 units
Answer:
At a gas station, a diesel pump nozzle that will not fit into a non-diesel automobile is an
example of an application of the _____ concept.
a. poka-yoke
b. kaizen blitz
c. process simulation
d. reproducibility
Answer:
_____ involves computer control of a manufacturing process, such as determining tool
movements and cutting speeds.
a. Computer-aided design/computer-aided engineering (CAD/CAE) systems
b. Computer-aided manufacturing (CAM) systems
c. Enterprise resource planning (ERP) systems
d. Flexible manufacturing systems (FMSs)
Answer:
Which lot sizing rule bases the order quantity on a standard-size container or pallet
load?
a. Lot-for-lot (LFL) rule
b. Fixed-order quantity (FOQ) rule
c. Periodic-order quantity (POQ) rule
d. Gross requirements (GR) rule
Answer:
ScheduleAnywhere.com, an online software, helps clients do all the following
EXCEPT:
a. schedule employees from any computer with Internet access.
b. decide how much to overbook for each day of the week.
c. see who’s scheduled and who’s available.
d. avoid scheduling conflicts.
Answer:
Pre-planning, response, and recovery from natural or anthropogenic disasters is called
_____.
a. reshoring
b. offshoring
c. emergency management
d. vertical integration
Answer:
The eleven tasks necessary to assemble an MP3 player along with their time (in
seconds) and immediate predecessor(s) is given below:
The company wants to produce 600 units in a 9-hour day.
The cycle time is _____ seconds.
a. 45
b. 54
c. 63
d. 71
Answer:
Which of the following constitutes a postproduction service in a value chain?
a. Customized and team-oriented product design
b. Recycling and remanufacturing initiatives
c. Product and service guarantees
d. Purchasing and supplier services
Answer:
Sales of a new CD at a store for the last 4 weeks are shown below.
a. Find a three-period moving average forecast for the next week.
b. Find a four-period moving average forecast for the next week.
c. Actual sales for week 5 were 105 units. What would be the three- and four-period
moving average forecasts for week 6?
Answer:
A machine provides four sequential steps in processing a transaction. Over the last
quarter, the reliability of each of these steps was 92, 0.98, 0.95, and 0.90. The total
system reliability is:
a. less than 0.60.
b. equal to or greater than 0.60 but less than 0.70.
c. equal to or greater than 0.70 but less than 0.80.
d. equal to or greater than 0.80 but less than 0.90.
Answer:
_____ occurs whenever one stage completes work and no units from the previous stage
are awaiting processing.
a. Flow-blocking delay
b. Lack-of-work delay
c. Buffer delay
d. Propagation delay
Answer:
Which one of the following is NOT a major project management decision area?
a. Revenue
b. Cost
c. Time
d. Resources
Answer:
A withdraw Kanban authorizes _____.
a. the production of parts
b. suppliers to produce
c. the transfer of an empty container
d. shipping to customers
Answer:
Which one of the following statements about sustainable supply chains is FALSE?
a. Cannibalization of parts for use and repair of other equipment is part of a reverse
logistics supply chain.
b. Reverse logistics includes using raw materials and parts to assemble new finished
goods.
c. A green sustainable supply chain process develops outputs that can be reclaimed and
reused at the end of their life-cycle.
d. For products that are of high enough value, it is normally more cost-effective to
remanufacture or refurbish the product.
Answer:
The “weights (Wi)” typically used in the numerator and denominator of the
center-of-gravity computational method is:
a. based on service quality standards.
b. based on distances.
c. based on volumes.
d. based on times.
Answer:
If a work center load report indicates insufficient capacity, options for correcting the
problem include all of the following EXCEPT:
a. revising the bill of materials.
b. changing the master product schedule.
c. subcontracting.
d. transferring personnel between work centers.
Answer:
The dpmo or epmo for a three-sigma process is _____.
a. 66,807
b. 6,210
c. 233
d. 3.4
Answer:
Each day, a golf resort handles 700 golfers. Each guest encounters 22 “moments of
truth” during a typical day. The resort is open seven (7) days a week. If they receive 12
complaints per week, the epmo is _____.
a. less than 100
b. more than or equal to 100 but less than 150
c. more than or equal to 150 but less than 200
d. more than or equal to 200
Answer:
Which of the following is an example of innovation and learning performance measure?
a. Employee satisfaction
b. Earnings per share
c. Design flexibility
d. Product-related litigation
Answer:
A company is using a Kanban system with 2 containers, each holding 50 parts, between
a downstream (using) and an upstream (producing) work center. The using work center
can handle 250 jobs per day. The average elapsed time for the entire cycle is currently
0.25 days. The company is concerned about the safety factor for the operation and the
size of the containers.
a. What is the efficiency rating of the current operation?
b. If the company decides to use only one container, how many parts must it hold?
c. If the safety factor is changed to 0.12 and there are still 2 containers, how many parts
must each container now hold?
Answer:
In the supply chain operations reference (SCOR) model, the “plan” step involves
identifying and selecting suppliers.
Answer:
Explain the concept of a focused factory. Include different ways a factory can be
focused.
Answer:
The performance rating factor and allowances are based on human judgment.
Answer:
The customer benefit package at LensCrafters is weighted more toward the primary
good, which is eyewear.
Answer:
Lot sizing is the process of translating aggregate plans into short-term operational plans
that provide the basis for weekly and daily schedules.
Answer:
A coffee shop’s average transaction price is $3, the contribution margin is 60 percent, a
typical customer makes a purchase once a week or 52 weeks per year, and the
management estimates the value of a loyal customer over the buying life cycle as $520.
What is the customer defection rate?
Answer:
Discuss four reasons for conducting a facility layout study.
Answer:
What are the four decisions that are considered in designing an appointment system?
Answer:
The process by which a service is created and delivered is, in essence, the service itself.
Answer:
The multiple-server queuing model assumes that the mean service rate, ,
varies from server to server.
Answer:
Six Sigma addresses visible problems in processes; lean production is more concerned
with less visible problems.
Answer:
The transportation problem is a special type of linear programming that arises in
planning the distribution of goods and services from only one supply point to several
demand locations.
Answer:
A bottleneck is the work activity that effectively limits the throughput of an entire
process.
Answer:
Face validity means the programmers agree to a model’s logic.
Answer:
A(n) _____ is a flag or a piece of paper that contains all relevant information for an
order such as part number, description, process area used, time of delivery, quantity
available, quantity delivered, and production quantity.
a. matrix
b. metric
c. gauge
d. Kanban
Answer:
Synchronization of the value chain is a lean approach to increasing speed and response.
Answer:
The center-of-gravity method determines the best X and Y coordinates (location) for
multiple facilities by finding a central location and then assigning the facilities around
the periphery of that location.
Answer:
Job shop processes use flexible, general purpose equipment that is capable of
customizing work for individual customers.
Answer:
As one moves up the hierarchy of work, the total number of tasks that must be
coordinated becomes larger.
Answer: