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Organizational behavior is primarily concerned with group interactions.
One place in which technology has little impact is the fast-food restaurant business.
The University of Michigan studies suggested that the most successful leaders were
production oriented.
The critical path in a PERT network is the least time-consuming sequence required to
complete a project in the shortest period of time.
Customers played a role in IKEA's success by being willing to pay higher prices for
high-quality furniture.
The classic "entrepreneurial personality" is a person who is high in self-confidence,
motivation, and energy.
There is no way to reduce social loafing within a team.
A business can have 350 employees and still be considered a small business.
The studies by Solomon Asch show that group norms are a powerful force.
A diversification strategy focuses on a company becoming its own supplier of inputs.
Selling an entrepreneurial venture is always a sign of failure.
Successful planning depends more on whether managers plan than on the quality of
their planning.
Programmed decisions tend to be routine.
The break-even point is computed by the formula BE = [TFC/(P - VC)].
Value in value chain management is driven mainly by middle management, while top
management is responsible for goals and strategy.
Unity of command means that all employees should answer to only one superior.
A context analysis sizes up the target market and evaluates possible competitors to the
company.
Vertical boundaries separate employees by their rank in an organization.
Hofstede's findings have received little support in the academic world and were not
confirmed by later studies.
Sharing information is part of the coordination and collaboration requirement for
successful value chain management.
Most people who study management think that Fayol's categories are more useful than
Mintzberg's.
When employees in a project structure finish a project, they go back to their original
department.
The strength of global supply chains is clearly illustrated by their response to such
events as unrest in the Middle East or an earthquake in Japan.
Saving money by avoiding the expense of professional advice, such as legal and
accounting, is often a mistake for entrepreneurs.
This regret matrix gives values for strategies S1, S2, and S3 for the Bigg Company and
competitive strategies CA1, CA2, and CA3 for the Large Company. A minimax Bigg
manager choosing S3 would have a greatest possible regret of 2.
Today, most managers see work specialization as a source of ever-increasing
productivity.
Maslow argued that each level in the needs hierarchy must be substantially satisfied
before the next becomes dominant.
The key to MBO, or management by objectives, is that managers and subordinates
mutually agree on goals.
McClelland proposed that people with a high nAch simply want to do things better than
other people.
A high Mach person tends to think that ends justify means.
The final step in Lewin's three-step description of the change process is ________.
A) freezing the new state
B) unfreezing the status quo
C) changing to a new state
D) unfreezing the new state
Which psychological orientation would be typical of a manager who is optimistic about
her business environment?
A) a maximin orientation
B) a minimin orientation
C) a maximax orientation
D) a minimax orientation
In terms of change, Lewin's force field analysis might see ________ as a driving force.
A) fear of change
B) inertia
C) reward from change
D) difficulty of change
Deming felt that any new skills that employees needed should be acquired ________.
A) when they are hired and trained
B) by the employees on their own
C) when the need arises
D) years ahead of time
Global Operations Report (Scenario)
As Vice President of Global Expansion for Pax Telecom, Deva Mikiri is tasked with
preparing a comprehensive report on the company's global operations over the past
twenty years. Deva assigns three strategists to collaborate on the History portion of the
report, which details the rationale behind Pax's decisions to expand operations in
particular areas. Rashid Ahl focuses on early expansion to China, which occurred after
China began to make its market more accessible to foreign companies. Markus Teller
focuses on Pax's expansion to Eastern Europe, which was motivated by increased
industry privatization in key countries. Lavonne Jackson focuses on expansion to Japan,
which happened when the company's commercial bank expanded its service network to
Asia.
The third phase of globalization was triggered by the development of personal
computers, the Internet, and Web browsers.
The requirement for value chain management that includes an enterprise resource
planning (ERP) system to link all of an organization's activities is ________.
A) employees/human resources
B) technology investment
C) coordination and collaboration
D) leadership
The ________ strategy occupies the level below the corporate strategy.
A) business unit
B) competitive
C) functional
D) performance
Global Operations Report (Scenario)
As Vice President of Global Expansion for Pax Telecom, Deva Mikiri is tasked with
preparing a comprehensive report on the company's global operations over the past
twenty years. Deva assigns three strategists to collaborate on the History portion of the
report, which details the rationale behind Pax's decisions to expand operations in
particular areas. Rashid Ahl focuses on early expansion to China, which occurred after
China began to make its market more accessible to foreign companies. Markus Teller
focuses on Pax's expansion to Eastern Europe, which was motivated by increased
industry privatization in key countries. Lavonne Jackson focuses on expansion to Japan,
which happened when the company's commercial bank expanded its service network to
Asia.
To which of the following drivers of market globalization is Markus most likely to
attribute his company's expansion to Eastern Europe?
A) advances in technology
B) integration of world financial markets
C) market liberalization
D) industrialization
Which of the following statements is true of technological advances?
A) It provides a means for globalization to happen.
B) It discourages internationalization.
C) It inhibits the growth of new products and services.
D) It helps consolidate traditional values among consumers worldwide.
Strategy, size, technology, and the degree of uncertainty in the environment together
make up what are called ________.
A) contingency variables
B) control factors
C) structure variables
D) probable factors
Which statement is true of Fortune 500 companies?
A) Half have 100 percent of their employees on teams.
B) 100 percent have half of their employees on teams.
C) 80 percent have half of their employees on teams.
D) Half have 80 percent of their employees on teams.
In many value chains, an organization must have the ability to educate ________.
A) internal partners only
B) external partners only
C) only its own employees
D) both internal and external partners
In the integrated model for motivation as shown in the chapter reading, high achievers
circumvent the entire sequence of steps for motivation because ________.
A) they are motivated by the organization's assessment of their performance
B) they are internally motivated, not motivated by rewards
C) they are motivated by rewards only, not by internal factors
D) their only goal is domination
The Perfect Manager (Scenario)
Brenda Kraft has proven herself to be an able manager. Her section has a high project
completion rate with the highest-quality product and the lowest defects in her division.
In addition, she accomplishes this with fewer full-time people than other managers.
Co-workers say that the secret of her success is in her ability to determine what needs to
be done and by whom, and her understanding of the basic "management processes."
Brenda's ability to determine what needs to be done and by whom is evidence that she
excels at which management function?
A) planning
B) controlling
C) leading
D) organizing
In a short essay, discuss the impact of globalization on Africa.
In value chain management, ultimately the ________ have power to make changes.
A) suppliers
B) customers
C) employees
D) managers
The Ohio State studies indicated that leaders who were high in consideration performed
________.
A) best in all situations
B) best when employee tasks were routine
C) worst when employee tasks were routine
D) best when employee tasks were non-routine
MBO programs usually are successful largely because they ________.
A) give employees a sense of ownership of goals
B) free managers from the responsibility of setting goals
C) give managers a sense of ownership of goals
D) free employees from responsibility if goals are not met
Apple's problems with the battery of the highly successful iPod show how important
________ is for a product.
A) efficiency
B) design
C) quality
D) productivity
Deming felt that ________ with statistics.
A) employees should be capable of dealing
B) employees should not be asked to deal
C) managers only should deal
D) employees only should deal
If a trait theory of leadership were true, then all leaders would possess ________.
A) charisma
B) the same traits
C) different traits
D) seven traits
Programmed decisions work well for solving ________.
A) structured problems
B) unstructured problems
C) both structured and unstructured problems
D) poorly defined problems
Which is the best summary of goal-setting theory?
A) Goals make no difference in performance.
B) Specific goals increase performance.
C) Always make your goals very difficult to reach.
D) Easy goals make for happier employees.
A person rating high on the investigative personality type would have the best match
with which job?
A) nurse
B) mechanic
C) reporter
D) counselor
To identify a problem, a manager ________.
A) compares one set of standards or goals to a second set of standards or goals
B) looks for unhappy customers
C) uses intuition to see that things don't look right
D) compares the current state of affairs with some standard or goal
Which of the following pairs would be a good match in Holland's scheme?
A) realistic: psychologist
B) investigative: golf pro
C) social: coach
D) artistic: chemist
A product such as an iPhone that has a design that is appealing to customers is said to
have good ________.
A) durability
B) aesthetics
C) features
D) conformance
Compared to the manager of a large organization, a small business manager is more
likely to be a(n) ________.
A) specialist
B) figurehead
C) generalist
D) information monitor
When a U.S. ship yard purchases raw materials from locations around the world, for
example steel from China, this is called ________.
A) licensing
B) a joint venture
C) global sourcing
D) a global alliance
Path-goal theory assumes that environmental factors such as ________ can change a
leadership situation.
A) locus of control of followers
B) personal work experience of followers
C) skills and abilities of followers
D) work group structure of followers
The direction of an individual's motivation can be channeled to benefit ________.
A) only an organization
B) both individuals and/or organizations
C) only an individual
D) an individual's family only
HR managers can accurately estimate human resource needs for an organization by
evaluating which of the following?
A) employment and unemployment statistics
B) the general state of the economy
C) demand for the organization's product
D) how competitors are performing
Which of the following statements regarding an "entrepreneurial personality" is true?
A) Finding a set of personality traits for an entrepreneurial personality is much easier
than for leaders.
B) Finding a set of personality traits for an entrepreneurial personality is more difficult
than for leaders.
C) There is no specific set of personality traits that all entrepreneurs share.
D) There has been research on this topic as to date.
In a short essay, list and explain the first three of Hofstede's dimensions of national
culture.
In a brief essay, discuss how managers can use training to shape team behavior.
In a short essay, discuss technology's role in manufacturing.
In a short essay, list and explain four common organization development (OD)
techniques.
In a short essay, identify and discuss two external forces that bring about the need for
change.
In a short essay, discuss the second stage of group development.
In a short essay, explain what value chain management is.
In a short essay, compare the tasks, priorities, and responsibilities of first-line, middle,
and top managers.
In a brief essay, discuss how managers can use selection to shape team behavior.
In a short essay, identify and explain the three main human resource requirements for
value chain management.
In a short essay, explain organization development (OD).
In a short essay, explain the type of strategy that an optimistic manager would take for
her company.
In a short essay, describe the boundaryless organization.
In a short essay, define the practice of project management and explain why many
organizations are turning to this approach.
In a short essay, describe the steps an entrepreneur typically takes in planning and
organizing an entrepreneurial venture.
In a short essay, describe how managers might motivate professional workers.
In a short essay, explain the difference between a Gantt chart and a load chart,
identifying possible uses for each tool.
