Which of the following is a measure of how long after the due date the job is
completed?
a) job belatedness
b) mean flow time
c) makespan
d) job overdueness
e) job tardiness
Something you would not expect to see in a just-in-time work environment is
a) Order
b) Clutter
c) Ample space
d) Tools in their place
e) Cleanliness
Which of the following statements is not true?
a) An hour lost at a bottleneck is an hour lost forever.
b) An hour lost at a non-bottleneck is just a mirage.
c) Bottlenecks determine throughput and system inventory.
d) The transfer batch does not have to equal the process batch.
e) Lead times are predetermined.
A road atlas represents which type of model?
a) physical model
b) mathematical model
c) mental model
d) spreadsheet model
e) visual model
Which of the following is not described in the chapter as one of the major
environmental trends that firms should monitor?
a) marketplace trends
b) global climate trends
c) economic trends
d) political trends
e) social trends
What does EDI stand for?
a) Easy data interchange
b) Electronic door interface
c) Electronic detachable interface
d) Elementary data integration
e) Electronic data interchange
A process capability index (Cp) value of 1 means that what percent of products
produced will fall within the specification limits?
a) 0.26%
b) 90.00%
c) 95.44%
d) 99.74%
e) 100.00%
.Environmental scanning would not provide information on:
a) sources of highly trained workers
b) the firm’s internal inefficient distribution system
c) opportunities and threats
d) changes in information technology
e) changes in global competition
According to the textbook, the two kinds of partnerships are basic and what?
a) Expanded
b) Enhanced
c) Enlarged
d) Elaborated
e) Evolved
The Freewheel motorcycle dealer in the Chicago area wants to be able to forecast
accurately the demand for the Freewheel Super Z12 motorcycle. From sales records, the
dealer has accumulated the following data for the second half of 2000.
a) Compute a 3-month moving average forecast of demand for January 2001.
b) Compute a 5-month moving average forecast of demand for January 2001.
Group technology creates groupings of products primarily based on what?
a) product cost
b) raw materials requirements
c) similar processing requirements
d) operating characteristics
e) market segmentation
A technology which uses sensor tags to monitor perishable products is:
a) FMS
b) CAD
c) RFID
d) CAM
e) RF
__________________ analysis deals with studying the changes to the output of the
model as one or more of the inputs change.
a) Scenario
b) Transformation
c) Decision
d) Sensitivity
e) Change
Two type of network diagramming notation include:
a) AON and AOA
b) AON and Node
c) AON and NOA
d) Node and AOA
e) Node and Arrow
When were Gantt charts developed?
a) early 1800s
b) early 1900s
c) early 1920s
d) early 1940s
e) early 1960s
Which forecasting method is particularly good for determining customer preferences?
a) Market research
b) Executive opinion
c) Delphi method
d) Naïve method
e) Gamma method
Part of the operations strategy is designing a work system that:
a) is easy to build.
b) provides an appropriate risk/reward structure.
c) provides the structure for the productivity of the company.
d) provides a structure for the HR recruiting function.
e) provides the structure for determining the company objectives.
Sweet-Dreams Inc. manufactures custom pillows. Five jobs are waiting to be processed.
Job A has a flow time of 8 days, job B has a flow time of 10 days, job C has a flow time
of 15 days, job D has a flow time of 20 days, and job E has a flow time of 27 days.
What is the mean flow time?
a) 8 days
b) 10 days
c) 7 days
d) 0 days
e) 16 days
Which of the following is least likely to be considered a finite customer population?
a) subassemblies in a just-in-time manufacturing environment
b) customers in an amusement park
c) fast food restaurant employees waiting to use the restroom
d) planes waiting to take off at an airport
e) a class of 10 students who might visit their professor during office hours
Which of the following is not a quality-of-life factor?
a) climate
b) a desirable lifestyle
c) good schools
d) a low crime rate
e) room for customer parking
Consider the following constraints from a two-variable Linear Program.
(1) X ≥ 0
(2) Y ≥ 0
(3) X + Y ≤ 20
(4) 2X + 5Y ≤ 70
If constraints (3) and (4) are binding, what is the optimal solution (X, Y)?
a) (0, 20)
b) (20, 0)
c) (10, 10)
d) (0, 14)
e) (35, 0)
Suppose that you want to set up a 3-month weighted moving average forecasting
system. You want the weights to be percentages (that add to 100%). Furthermore, you
want weights for the most recent two months to be equal but you want each of those
weights to be twice as large as the weight for the oldest month. What should the weight
be for the oldest month?
a) 33%
b) 25%
c) 80%
d) 50%
e) 20%
In 1997, who performed a large benchmarking study for IBM?
a) Boston Consulting Group
b) Anderson Consulting
c) i2 Technologies
d) Mercer Management Consultants
e) Manugistics
What does WIP stand for?
a) work-in-process
b) waiting inventory position
c) warning of inventory position
d) weight of inventory position
e) waiting inventory potential
Decisions regarding which of the following are not part of the production process
structure?
a) management policies
b) facilities
c) robots
d) flow of goods and services through the facility
e) flexible manufacturing system (FMS) machines
While long term capacity decisions are strategic and capital intense, short term capacity
decisions involve _______________________.
What are the steps involved in Quality Function Deployment?
___________________ uses the planned orders generated by MRP to evaluate the
feasibility of long-term or blanket contracts and to determine delivery need.
Consider a workstation that can process 4 units per minute. It takes 10 minutes to
receive an order from the previous station. The container size is 10 units. The factory
sets safety stock at 20 percent of demand during lead time. How many kanbans are
needed for the workstation?
Suppose that a plant manager is only evaluated based on the partial productivity
measure: output/(number of employees). If she replaces 10% of the workforce with
robots (one robot per replaced worker), and output remains the same, what will be the
percent change in this measure of productivity?
A firm produces 6000 products using 12 workers on a nine-hour shift. What is the labor
productivity per worker?
What are the common causes of TQM failure?
What is the formula for the sample standard deviation?