Some of the operations-related activities of Hard Rock Caf© include designing meals
and analyzing them for ingredient cost and labor requirements.
Lists have been developed that rank countries on issues such as “competitiveness” and
“corruption.”
The supply-chain systems that result from using ERP in the grocery industry are called
efficient consumer response (ECR) systems.
A redundant part or component increases reliability because it is connected in parallel,
not in series.
Aggregate planning occurs over the medium or intermediate future of 3 to 18 months.
The local newspaper receives several complaints per day about typographic errors.
Over a seven-day period, the publisher has received calls from readers reporting the
following number of errors: 4, 3, 2, 6, 7, 3, and 9. Based on these data alone, what type
of control chart(s) should the publisher use?
A) p-chart
B) c-chart
C) -chart
D) R-chart
E) – and R-charts
Which of the international operations strategies involves low cost reductions and low
local responsiveness?
A) international strategy
B) global strategy
C) transnational strategy
D) multidomestic strategy
E) none of the above
Which of the following statements is not true?
A) Virtually all of Honda’s sales (autos, motorcycles, generators, lawn mowers) are
based on its outstanding engine technology.
B) Intel focuses on microprocessors.
C) Michelin focuses on tires.
D) Firms such as 3M establish goals for profitability from new products.
E) Dell Computers provides fast delivery to customers, but, in return, customers may
only select from a limited choice of hardware configurations.
In MRP record calculations, the appearance of a negative value for the gross
requirements of an end item in a specific time bucket
A) signals the need to purchase that end item in that period
B) implies that value was scheduled by the MPS
C) signals the need for a negative planned order receipt in that period
D) is impossible
E) All of the above are true.
A firm that specializes in desktop publishing for local charities has agreed to take on the
following jobs. The firm has not decided which dispatching rule to apply in order to
prioritize the jobs and fix them into the schedule. All dates are specified as days from
Today.
a. Complete the following table. Show your supporting calculations below.
b. Which dispatching rule has the best score for flow time?
c. Which dispatching rule has the best score for work-in-process (jobs in the system)?
d. Which dispatching rule has the best score for lateness?
Use of the shortest processing time sequencing rule generally results in
A) maximum average lateness
B) maximum utilization
C) maximum effectiveness
D) minimum average flow time
E) B and D
Strategies for improving productivity in services are
A) separation, self-service, automation, and scheduling
B) lean production, strategy-driven investments, automation, and process focus
C) reduce inventory, reduce waste, reduce inspection, and reduce rework
D) high interaction, mass customization, service factory, and just-in-time
E) none of the above
A successful quality strategy features which of the following steps?
A) organization environment that fosters quality
B) understanding the principles of quality
C) engaging employees in the necessary activities for quality implementation
D) A and C
E) A, B, and C
There are two jobs to be assigned to two workers. If the profit for worker A on Job 1 is
$5 and on Job 2 $8 and for worker B Job 1 profit is $10 and profit from job 2 is $12
how should the work be divided using the assignment method?
A) worker A- job 1 worker B- job 2
B) worker A- job 2 worker B- job 1
C) worker A gets both jobs 1 and 2
D) worker B gets both jobs 1 and 2
E) unable to determine
The expected value with perfect information is
A) the maximum EMV for a set of alternatives
B) the same as the expected value of perfect information
C) valuable in situations involving risk
D) the average return obtained when the decision maker knows which state of nature is
going to occur before the decision is made
E) obtained using conditional probabilities
The extension of MRP which extends to resources such as labor hours and machine
hours, as well as to order entry, purchasing, and direct interface with customers and
suppliers is
A) MRP II
B) enterprise resource planning
C) the master production schedule
D) closed-loop MRP
E) not yet technically possible
One of the major advantages of process-oriented layouts is
A) high equipment utilization
B) large work-in-process inventories
C) flexibility in equipment and labor assignment
D) smooth and continuous flow of work
E) none of the above
Which of the following does not support the retail layout objective of maximizing
customer exposure to products?
A) locate high-draw items around the periphery of the store
B) use prominent locations for high-impulse and high-margin items
C) maximize exposure to expensive items
D) use end-aisle locations
E) convey the store’s mission with the careful positioning of the lead-off department
A transportation problem has 4 origins and 2 destinations. The optimal solution of this
problem will fill no more than __________ cells with quantities to be shipped.
A) 5
B) 6
C) 8
D) 20
E) All cells will be occupied.
If a casual-dining restaurant is attempting to practice JIT and lean operations, which of
the following would not be present?
A) close relationship with the restaurant’s suppliers of food, utensils, and equipment
B) food preparation in large batches
C) a kitchen set up to minimize wasteful movements
D) lean inventories of food
E) All of the above should be present.
Distortion in MRP systems can be minimized when safety stock is held at the
A) purchased component or raw material level
B) work-in-process level
C) finished goods level
D) A and B
E) A and C
Linking a part requirement with the parent component that caused the requirement is
referred to as
A) net requirements planning
B) a time fence
C) pegging
D) kanban
E) leveling
Quality “lies in the eyes of the beholder” is
A) an unrealistic definition of quality
B) a user-based definition of quality
C) a manufacturing-based definition of quality
D) a product-based definition of quality
E) the definition proposed by the American Society for Quality
The staff training center at a large regional hospital provides training sessions in CPR to
all employees. Assume that the capacity of this training system was designed to be 1200
employees per year. Since the training center was first put in use, the program has
become more complex, so that 1050 now represents the most employees that can be
trained per year. In the past year, 950 employees were trained. The efficiency of this
system is approximately __________ and its utilization is approximately __________.
A) 79.2 percent; 90.5 percent
B) 90.5 percent; 79.2 percent
C) 87.5 percent; 950 employees
D) 950 employees; 1050 employees
E) 110.5 percent; 114.3 percent
__________ divide(s) manual work into small basic elements that have established and
widely accepted times.
__________, unlike MRP, recognizes that departments and machines have limitations
on their capacity that must be observed if the schedule is to be realistic.
The __________ of a waiting line and the probability that the queue is empty add to
one.
Describe the difference between FIFO and LIFO queue disciplines.
Explain how Monte Carlo simulation uses random numbers.
__________ involves enlarging employee jobs so that the added responsibility and
authority is moved to the lowest possible level in the organization.