It is a good idea for an entrepreneur to develop a network of trusted friends and
advisors to help with problems and decisions.
When decisions tend to be made at lower levels in an organization, the organization is
said to be centralized.
The contingency approach to management states that there is a single best way to
manage all organizations.
The Ohio State studies suggested that leaders who were high in structure and low in
consideration were most successful.
Employees with high self-esteem tend to be more satisfied with their jobs than low SEs.
Charismatic and visionary leadership both involve a vision.
A learning organization puts an enormous amount of effort on making sure that all of its
employees are enrolled in some kind of university level class.
Managers should especially try to avoid conflict during the storming stage of group
development.
The norming stage of group development ends when members consider themselves a
part of the group.
Organizational behavior studies were based purely on theoretical ideals rather than
actual observation.
It is predicted that contingent workers will make up 40 percent of the workforce by the
end of the decade.
Traditional goal setting requires top managers to set goals that are carried out by the
organizational levels below.
This payoff matrix gives values for strategies S1, S2, and S3 for the Bigg Company and
competitive strategies CA1, CA2, and CA3 for the Large Company. From Bigg’s point
of view, the S2 maximum regret is 9.
One of the keys to being a good team leader is to know when to leave a team alone.
As the influence of the Chinese economy grows over time, it is likely that Western
countries will embrace some of China’s cultural attitudes and behaviors.
“Employee motivation” is the phrase most associated with scientific management.
Customers played a role in IKEA’s success by being willing to pay higher prices for
high-quality furniture.
In the economic order quantity (EOQ) model, increasing the order size will decrease
ordering costs.
According to expectancy theory, managers should give all workers the same rewards.
Both Henri Fayol and Adam Smith saw division of work as an important principle of
management.
Managers who are effective at meeting organizational goals always act efficiently.
Fayol’s management processes are completely equivalent to Mintzberg’s management
roles.
A pessimistic manager will typically follow a minimin choice.
All criteria are equally important in the decision-making process.
To find the planned duration of a project on a Gantt chart, simply look at the width of
the bar that represents actual progress.
A theory of justice view of ethics focuses on individual liberties and privileges.
Emotional intelligence and academic intelligence are virtually identical.
Long-term plans used to refer to plans that covered a period of over three years, but
now it refers to any time period over one year.
When it comes to using rewards to motivate employees, money is the only option that
has been found to be effective.
In a strategic alliance, companies join together to form a separate entity to produce a
product.
Ideally, all managers should not be leaders.
In the United States, most managers tend to prefer informal over formal
communication.
Providing motivation is part of the controlling function of management.
The goal of operations management is to manage the process of turning labor and raw
materials into goods and services of some type.
For most U.S. companies, high productivity is a matter of survival.
A business can have 350 employees and still be considered a small business.
In operant conditioning, if behavior is positively reinforced, it is less likely to repeat.
Which feature of Hofstede’s work lends the study a great deal of validity?
A) It measured attitudes of IBM employees.
B) It measured attitudes of many successful people.
C) The survey was carried out in the 1970s.
D) It surveyed 116,000 people.
Value chain management is ________ oriented.
A) supplier
B) internally
C) manager
D) externally
Internationalization Conference (Scenario)
At a conference on business internationalization strategies, representatives of three
different businesses meet to discuss a joint venture between their companies. Business
A is located in a country that internationalized during the second phase of globalization.
Business B is based in a country that internationalized during the third phase of
globalization. Business C is located in an emerging market country.
The representative from Business C is most likely from ________.
A) Italy
B) Brazil
C) the United States
D) France
Work teams that perform at a high level typically fill ________ different team roles.
A) six
B) eight
C) nine
D) ten
The first step in creativity involves ________.
A) making something useful
B) seeing things from a unique perspective
C) putting ideas together
D) consolidating ideas
When the New York Times experimented with charging money for its online news
source, its popularity on the Internet plummeted. This shows that online news, at least
as it is defined in this market, has ________.
A) enormous value
B) no value
C) no appeal
D) little value
A load chart is a ________ that schedules capacity by ________.
A) graph; activity
B) PERT; workstation
C) modified Gantt chart; workstation
D) modified Gantt chart; activity
What is a heuristic?
A) a complicated and systematic method of decision making
B) a purely intuitive method of decision making
C) a totally unreliable method of decision making
D) a shortcut or rule of thumb that is used for decision making
A laptop computer company is a ________ organization because its product is
________.
A) service; electronic
B) manufacturing; electronic
C) service; a computer
D) manufacturing; a computer
Reduction in trade barriers is associated with the emergence of ________.
A) fragmentary monetary and fiscal policies across the borders
B) regional economic integration blocs
C) widespread violation of intellectual property rights law
D) violation of GATT provisions
The fourth phase of globalization ________.
A) is characterized by the rise of electricity and steel production
B) is characterized by the rise of MNEs from Japan
C) witnessed the Bretton Woods Conference of twenty-three nations in 1947 that led to
the General Agreement on Tariffs and Trade
D) facilitated the globalization of the service sector in such areas as banking and
retailing
Production data for the number of hours required per unit for making the Droid and
iPhone versions of cell phone components by Bizzer, a high-tech manufacturing firm, is
given below. What is the maximum number of units that the factory can make of either
type of phone component?
Monthly Product
A) 2500
B) 2000
C) 500
D) 1000
According to Herzberg, what controls satisfaction and motivation?
A) intrinsic factors
B) extrinsic factors
C) both intrinsic and extrinsic factors
D) extrinsic and security factors
This kind of work group brings individuals together from different work disciplines
with different knowledge and skills.
A) formal group
B) cross-functional team
C) command group
D) self-managed team
A high-quality product that doesn’t break down and doesn’t suffer from significant
performance deterioration over a long period of time is said to have ________.
A) conformance
B) aesthetics
C) features
D) durability
When a top manager decides to hire an individual over the objections of her staff, she is
exercising which kind of power?
A) referent
B) expert
C) coercive
D) legitimate
You would expect a highly developed country like ________ to have a predominantly
________ economy.
A) France; manufacturing
B) France; service
C) Vietnam; service
D) the United Kingdom; manufacturing
The autocratic style identified in the University of Iowa studies is similar to the
________ style identified by Ohio State.
A) consideration
B) employee oriented
C) initiating structure
D) laissez-faire
Job specialization entails breaking down a complex job into ________.
A) five key components
B) broad general categories
C) simple, narrow repetitive tasks
D) nonrepeating tasks
Which of the following would likely be found in mechanistic organizations?
A) wide span of control
B) empowered employees
C) decentralized responsibility
D) standardized jobs
Monica’s boss allows her to make any decision she thinks is important on the spot
without consulting anyone. Monica’s boss has this kind of leadership style.
A) laissez-faire style
B) autocratic style
C) democratic style
D) hands-on style
A manager can faithfully execute the decision-making process but still end up with
nothing of value if ________.
A) he fails to identify the correct problem
B) he fails to assign number values to different criteria
C) he solves the problem inefficiently
D) he fails to correctly identify the steps of the process
Organizational behavior focuses on ________.
A) individual and group behavior as well as organizational aspects
B) group behavior only
C) individual behavior only
D) neither group behavior nor individual behavior
When Don meets with Phil to discuss Phil’s output decline, in which management role
will Don be operating?
A) leader
B) figurehead
C) disseminator
D) spokesperson
Those arguing against being socially responsible might make the claim that costs for
social goals are ultimately ________.
A) paid for by the people being helped
B) paid for by companies in the form of tax breaks
C) paid for by consumers in the form of higher prices
D) are never paid by anyone
Value chains that ________ information technology infrastructure often have problems
coordinating and collaborating.
A) share the same
B) fail to share compatible
C) purchase up-to-date
D) provide their own
Compensation plans based on employee output or productivity are referred to as
________.
A) pay-for-performance programs
B) prize time programs
C) equity plus methods
D) give-back programs
According to Herzberg, the opposite of the state of being satisfied is ________.
A) the opposite of dissatisfied
B) not satisfied
C) an extrinsic factor
D) the opposite of intrinsic
Value chains that ________ information technology infrastructure often have problems
coordinating and collaborating.
A) share the same
B) fail to share compatible
C) purchase up-to-date
D) provide their own
Which of the following areas has opened up new possibilities for how and where
employees work?
A) information technology
B) human resources
C) organizational design
D) global competition
Which pair of terms is correctly matched up?
A) structured problem, programmed decision
B) structured problem, structured decision
C) unstructured problem, programmed decision
D) structured problem, nonprogrammed decision
In a short essay, describe employee counseling and explain how it can be beneficial in
remedying employee underperformance due to lack of effort.
In a short essay, discuss the three sets of variables that have been found to stimulate
innovation.
In a short essay, discuss the first stage of group development.
In a short essay, describe the four main types of managerial skills identified by Robert
Katz.
In a short essay, describe the characteristics of a self-managed team.
In a short essay, explain how cultural attitudes can be an obstacle to effective
management of a value chain.
In a short essay, briefly discuss the importance of studying management.
In a short essay, describe the Hawthorne studies and how they were interpreted.
In a short essay, identify and explain the final two steps in developing a PERT network.
In a short essay, identify and explain the three main human resource requirements for
value chain management.
In a short essay, describe the contents of the business description part of a full business
plan.
In a short essay, list and explain the last two of Hofstede’s dimensions of national
culture.
In a short essay, explain the concept of sovereignty. How does globalization affect
sovereignty?
In a short essay, describe how managers might motivate contingent workers.
In a short essay, identify the four areas in which technological advances had their
greatest impact on business. Describe the impact of each area on business today.
In a short essay, compare the tasks, priorities, and responsibilities of first-line, middle,
and top managers.
In a short essay, discuss why creativity is important to decision making. Describe a
situation in which a creative solution is used to solve a problem.
In a short essay, discuss the assumptions of rationality and the validity of those
assumptions.