Nonvisionary entrepreneurial leaders usually outperform visionary entrepreneurial
leaders.
Managers identify a problem by comparing the current state of affairs to some standard.
According to W. Edwards Deming, managers should emphasize short-term rather than
long-term planning.
Because profit, or the “bottom line,” is not the measure of success for not-for-profit
organizations, managers of charitable organizations do not have to concern themselves
with the financial aspects of their organizations.
A typical first-level manager spends more of his or her time leading than planning.
Individuals tend to attribute their own successes to external factors.
There is no difference between males and females in communication style.
McGregor holds the opinion that managers are less successful when they adopt a
Theory Y view of human nature.
Members of a company sharing efficient shortcuts in a complex computer software
program is an example of knowledge management.
In decision making, a problem can be defined as a discrepancy between what exists and
what the problem solver desires to exist.
In Japan, managers use formal communication to seek consensus.
The idea of an organization as a system was borrowed from psychological concepts.
Operations management is likely to play a key role in American firms regaining their
preeminence among world companies.
Intuitive decision making should not be a part of a manager’s decision-making process.
In Herzberg’s view, removing a factor of dissatisfaction makes a person more satisfied
with his or her job.
A Japanese manager with the biggest office is likely to have the most power within an
organization.
During tough economic conditions, communicating and sharing more information with
employees actually hurts motivation.
Body language and facial expressions are the only forms of nonverbal communication.
Frank and Lillian Gilbreth got their ideas for management from the book Cheaper by
the Dozen.
One assumption of bounded rationality is that managers usually attempt to make
rational decisions.
A synonym for the word satisfice is maximize.
The majority of U.S. companies still produce goods rather than services.
Governments have facilitated economic integration by lowering barriers to international
trade and investment, harmonizing their monetary and fiscal policies within regional
economic integration blocs.
The most drastic renewal strategy an organization can carry out is a retrenchment
strategy.
The reality is that managers are more unethical than in the past.
Strategic management is the act of figuring out how an organization will compete in the
marketplace and attract loyal customers.
Technological advances have helped make internationalization affordable for all sizes
of firms.
One important reason why organization development efforts are needed is that even
planned change can be very upsetting to members of an organization.
The goal of value chain management is to meet, but never to exceed, the needs and
desires of customers.
In a team structure, team members are not held responsible for their decisions.
In today’s world, modern devices prevent the possibility of information overload.
To minimize globalization’s harm and reap its benefits, governments should strive for
nationalized economic regimes.
Diversity within a group typically makes reaching cohesiveness easier.
A manager who twists facts to make change seem less disruptive is using the technique
of coercion.
In a small organization, which of the following is NOT likely to be true?
A) Planning is not likely to be an orchestrated ritual.
B) Relationships are more likely to be informal.
C) Workers are likely to be observed by computerized monitoring systems.
D) The design of the organization is likely to be less structured and complex.
Which of the following is NOT an example of a decisional role according to
Mintzberg?
A) spokesperson
B) entrepreneur
C) disturbance handler
D) resource allocator
________ is the power that rests on the leader’s ability to punish or control.
A) Reward power
B) Coercive power
C) Expert power
D) Referent power
Taking a job in a repressive country that you disapprove of politically might cause
discomfort from dissonance unless ________.
A) the job suits you well
B) the job offers enormous pay
C) the job offers little pay
D) the job does not suit you well
A ________ is a formal document that states an organization’s primary values and the
ethical rules it expects its employees to follow.
A) mission statement
B) statement of purpose
C) code of ethics
D) vision statement
________ is the process of managing the sequence of activities and information along
the entire value chain for a product.
A) Supply chain management
B) Value chain management
C) Supply management
D) Customer management
You would expect a highly developed country like ________ to have a predominantly
________ economy.
A) France; manufacturing
B) France; service
C) Vietnam; service
D) the United Kingdom; manufacturing
Social learning theory involves learning through ________.
A) instinct
B) systematic study of books and manuals
C) logical inference
D) observing models
In today’s decentralized business world, ________ the most important strategic
decisions.
A) top managers still primarily make
B) middle managers make
C) lower-level managers make
D) nonmanagerial employees make
According to Michael Porter, a company with good products that has no clear
competitive advantage is said to be ________.
A) perfectly positioned
B) stuck in the middle
C) in the wheelhouse
D) outside of the box
Production data for the number of hours required per unit for making the Droid and
iPhone versions of cell phone components by Bizzer, a high-tech manufacturing firm, is
given below. What is the maximum number of iPhone units that the factory can make?
Monthly Product
A) 625
B) 1000
C) 5000
D) 800
Max Weber felt this was an ideal form of organization.
A) a democracy
B) a work group
C) a bureaucracy
D) a meritocracy
Nine out of ten organizations in the United States pay their workers on a scale that is
based primarily on ________.
A) skills
B) seniority
C) status
D) performance
A person who rates high on Holland’s social scale would probably find a good match
with which of the following jobs?
A) farmer
B) painter
C) teacher
D) mathematician
One of the biggest obstacles to successful value chain management on the
organizational level is an organization that ________.
A) shares information
B) refuses to share information
C) insists on shaking up the status quo
D) collaborates
Acme Software (Scenario)
Acme Software is a U.S.-based maker of software products for the health care industry.
Recently Acme has been investigating whether it would be beneficial to internationalize
some of its value-chain activities. Acme hires a consulting group to help determine
which, if any, value-chain activities could be conducted abroad to promote business
growth. The consulting group identifies two health care software development
companies in India that could provide programming services at a lower cost than
Acme’s current expenditures for programming. In addition, the consultants conduct
international market research which shows that German health care companies have a
strong demand for the type of software that Acme offers.
Which of the following would be most important for the consulting group to consider
when deciding whether to recommend that Acme internationalize its sales efforts to
Germany?
A) Will Acme save money on advertising by targeting small rather than large
companies?
B) How intense is the competition from German companies offering similar products?
C) What type of training is received by programmers in software firms abroad?
D) Is employee empowerment culturally favored in Germany?
The only item that serves as both an input and an output in an open system organization
is ________.
A) capital
B) information
C) technology
D) products
In today’s manufacturing operations, managers often monitor capacity, order status, and
product quality ________ made.
A) before the product is
B) while the product is being
C) after the product is
D) both before and after the product is
On the managerial grid, a leader who is high in both concern for people and concern for
production would rate ________.
A) 1,1
B) 9,1
C) 5,5
D) 9,9
A job description is ________.
A) not a written document
B) a written document used to describe a job to job candidates
C) something that employers keep secret from job candidates
D) the official title for the job
Acme Corporation (Scenario)
Acme Corporation’s management feels that employees could be more motivated by
their jobs. The jobs were enriched earlier and some improvements were seen in
motivation.
To increase the motivation through enrichment, Acme decides to increase the
meaningfulness of the work. This might be done by ________.
A) increasing skill variety
B) increasing autonomy of workers
C) giving workers more feedback
D) giving workers less feedback
Mintzberg developed his ten managerial roles by ________.
A) sending out questionnaires to thousands of managers
B) observing hundreds of managers over several years
C) closely monitoring the work activities of five chief executives
D) using common sense to analyze the situation
Which of the following is NOT a voluntary form of downsizing?
A) attrition
B) early retirement
C) job sharing
D) layoff
Groups decisions are usually ________ individual decisions.
A) more efficient than
B) less efficient than
C) equal in efficiency to
D) more efficient but less effective than
Which of the following is an accurate statement about transformational leaders?
A) They are poor motivators.
B) Their organizations suffer from high turnover rates.
C) Their organizations are highly productive.
D) Their organizations are not productive.
Another term for effectiveness is ________.
A) doing the right things
B) doing things right
C) doing things intelligently
D) doing things when necessary
Kara is a very relaxed, easygoing person who appears to have all the time in the world.
She is never too busy to stop and chat for a moment. Kara has which of the following?
A) Type A personality
B) Type B personality
C) both Type A and Type B personalities
D) neither Type A nor Type B personality
The Bell Labs and Air Force studies have shown that emotional intelligence is
________ job performance.
A) not important to
B) almost as important as academic intellect in
C) equally important as academic intellect in
D) more important than academic intellect in
A learning organization requires employees to ________.
A) encode information to prevent competitors from stealing ideas
B) collaborate with competitors
C) make all ideas public
D) share information and collaborate with one another
Global Operations Report (Scenario)
As Vice President of Global Expansion for Pax Telecom, Deva Mikiri is tasked with
preparing a comprehensive report on the company’s global operations over the past
twenty years. Deva assigns three strategists to collaborate on the History portion of the
report, which details the rationale behind Pax’s decisions to expand operations in
particular areas. Rashid Ahl focuses on early expansion to China, which occurred after
China began to make its market more accessible to foreign companies. Markus Teller
focuses on Pax’s expansion to Eastern Europe, which was motivated by increased
industry privatization in key countries. Lavonne Jackson focuses on expansion to Japan,
which happened when the company’s commercial bank expanded its service network to
Asia.
Offshoring and the flight of jobs are prime drivers of market globalization.
Which of the following is an example of an unstructured problem?
A) finding the list price of different copy machines
B) choosing the best wardrobe for an executive
C) comparing gas mileage for different car models
D) measuring pollution levels in a power plant
Organizational learning can’t take place without ________.
A) complete privacy for employees
B) a clear chain of command
C) a shared vision of the future
D) a stable structure or hierarchy
Societies with a high assertiveness rating on GLOBE would tend to be ________.
A) passive
B) excessively polite
C) competitive
D) uncertain
Application of Skills (Scenario)
Harris, a budding stand-up comedian, spent months hanging out at Laugh Town, a local
club, meeting other stand-ups, doing a lot of listening and finding out how they learned
their trade. It got to the point where several of the star acts were trying out their new
material on Harris. If Harris laughed, the material must be good, they said. Finally
Harris got to the point where he wanted to try out his own act. Bobby G, a successful
comic, agreed to listen to Harris. Bobby laughed a few times, but as he performed his
material Harris couldn’t help but wonder about the odd, pained expression on Bobby’s
face. When it was over, Bobby told him, “Very funny, Harris. Keep working on it.” It
was at that point that Harris decided he would become an agent for other comedians.
Somehow, he knew that that was what he was truly suited for.
Recognizing that the pained expression on Bobby G’s face had more meaning than
Bobby’s encouraging words is an example of Harris using which skill?
A) conceptual skill
B) political skill
C) interpersonal skill
D) technical skill
In a short essay, explain the differences between a multidomestic corporation, a global
corporation, and a transnational corporation.
In a short essay, discuss job analysis, job description, and job specification.
In a short essay, explain why people’s attention often wanders when they are listening to
a speaker.
In a short essay, describe the classic entrepreneurial personality.
In a short essay, give an example of how a learning culture can benefit an organization.
In a short essay, describe the contents of the executive summary part of a full business
plan.
In a short essay, explain how organizational barriers can be an obstacle to effective
management of a value chain.
In a short essay, explain how people can be an obstacle to effective management of a
value chain.
In a short essay, discuss the performance-simulation test as a selection device for HRM.
In a short essay, identify and explain the advantages and disadvantages of group
decision making.
In a short essay, describe how nominal group technique can help avoid groupthink and
enhance creativity in group decision making.
In a short essay, explain the type of strategy that a pessimistic manager would take for
his company.
In a short essay, explain how filtering can serve as a barrier to effective communication.
Discuss the effect of globalization on national culture.
In a short essay, identify the principles of management identified by Henri Fayol that
are most important for establishing a manager’s control over employees.
In a short essay, describe the characteristics of cross-functional teams.
In a short essay, describe how an entrepreneur is like a jazz band leader.
In a short essay, discuss the equity theory.