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Selective perception involves a listener hearing what he or she wants to hear.
Studying management can be extremely useful even for those who don't plan to be
managers themselves.
In the Big Five model, emotional stability was positively related to job performance.
Success in communication always involves reasoning skills.
Today's workplaces provide a wide range of scheduling options and benefits that allow
employees more flexibility at work and allow them to better balance or integrate their
work and personal lives.
Workplace stress in some countries has been linked to employee death.
Intuitive decision making is systematic, logical, and orderly.
The greater the ratio of TFC to (P - VC) is means that the business needs to sell fewer
units to make a profit.
Fiedler's model proposed that leadership success was determined by matching
leadership style to situation.
An example of filtering is telling your boss what he or she wants to hear.
In the 1960s and 1970s, companies in Japan and Germany began to catch up with U.S.
firms by focusing on quality.
According to Hofstede, countries such as Singapore and Japan are more collectivist
than the United States.
When work specialization originally began to be implemented early in the twentieth
century, employee productivity initially rose.
One place in which technology has little impact is the fast-food restaurant business.
A manager in a large business generally will spend more of his or her time as a
spokesperson and entrepreneur than his or her counterpart in a small business.
The decision tree shows the profit outcomes for a sandwich shop in a strong and a weak
economy. If the economy is weak, the shop is likely to make 60 percent of a $25,000
profit, or $15,000.
Adam Smith argued that division of labor increased productivity.
Disturbance handler is one of Mintzberg's interpersonal roles.
In the JCM, autonomy and feedback are not core dimensions for a job.
Employee empowerment has little effect on an organization's profits or productivity.
Reducing the value of VC in a break-even analysis means that the business needs to sell
fewer units to turn a profit.
Active listening works best when a listener demonstrates empathy, the ability to listen
without making premature judgments when listening.
The expression "throwing good money after bad" is an example of an escalation of
commitment.
Staff authority is the ability to direct the work of any employee who does not have a
higher rank in the organization.
Vroom's expectancy theory sees a link between effort and performance, performance
and reward, and rewards and individual goals as the keys to motivation.
Converging tastes of consumers worldwide promote traditional lifestyles.
A society with high uncertainty avoidance relies on rules and trusts its social institutions
to deal with an uncertain future.
Using individual ranking as an employee appraisal device, two employees might be
named "best" in the group.
Falling trade barriers are facilitated by the WTO.
Workplace diversity focuses on the differences between people, but not their
similarities.
Employees in a value chain management organization must be flexible.
Regret is computed by subtracting the value of a possible strategy from the greatest
value in the entire matrix.
A country with high uncertainty avoidance and high power distance is more likely to
engage in groupthink than a country with low uncertainty avoidance and low power
distance.
During the organizing phase of an entrepreneurial venture, an entrepreneur ________.
A) states a mission
B) selects a legal business organization form
C) creates a business plan
D) selects an organizational design
Low cohesiveness combined with a strong alignment between group goals and
organizational goals typically results in this.
A) a small productivity increase
B) a productivity decrease
C) a moderate productivity increase
D) no productivity change
Designing a series of interview questions to provide information about possible
customers for a company would primarily require ________.
A) technical skills
B) interpersonal skills
C) conceptual skills
D) political skills
Team diversity generally leads to ________ in overall team performance.
A) an immediate increase
B) an eventual increase
C) a dramatic decrease
D) an eventual decrease
When a team is considering joining forces with another team in the organization, the
team leader takes on this role.
A) troubleshooter
B) conflict manager
C) coach
D) liaison
In terms of international business, market globalization can be viewed as a ________.
A) consequence of a strong emphasis on traditional values worldwide
B) consequence of the loss of national sovereignty
C) driver and consequence of firm-level internationalization
D) prime cause of rising diseconomies of scale in emerging economies
This is the most important factor in determining how much pay an employee receives.
A) education level
B) experience
C) the type of job the employee has
D) the amount of time and effort the employee puts into the job
The behavioral theories of leadership began around this time.
A) 1900-1920
B) 1920-1940
C) 1940-1960
D) 1960-1980
Along the grapevine, ________.
A) good news travels fastest
B) bad news travels slowly
C) good news travels slowest
D) bad news travels fastest
All levels of management between the supervisory level and the top level of the
organization are termed ________.
A) middle managers
B) first-line managers
C) supervisors
D) team leaders
An entrepreneur should ________ a plan for dealing with an economic downturn
________ any downturn occurs.
A) create; when
B) have; in place before
C) write out; after
D) think out; while
The traditional view holds that managers should directly supervise ________
subordinates.
A) no more than three
B) no more than six
C) around twelve
D) around twenty
Real world studies have shown that division of labor ________.
A) results in dramatic, permanent productivity increases
B) has drawbacks
C) has no drawbacks
D) works only in very small organizations
Line authority gives a manager the ability to direct the work of ________.
A) any employee in the firm
B) any subordinate
C) any subordinate, after consulting with the next higher level
D) only subordinates one level down
Asch was surprised most by finding that in some conditions, group members would
provide information that they knew to be ________.
A) slightly exaggerated
B) vague
C) wrong
D) not fully substantiated
When is the acid test an especially important test for a company's liquidity?
A) when the economy is slow and inventory is not selling
B) when the economy is robust and inventory is selling fast
C) with companies that exclusively sell services and therefore do not have any
inventory
D) with companies that exclusively sell services to the wealthy and therefore are not
subject to economic downturns
Organizing includes ________.
A) defining organizational goals
B) resolving conflicts
C) motivating organizational members
D) determining who does what tasks
In addition to prohibiting age discrimination, what else does the Age Discrimination Act
do?
A) Sets the mandatory age for receiving Social Security benefits.
B) Allows for early retirement for age related causes of poor performance.
C) Restricts mandatory retirement at specific ages.
D) Created the Equal Employment Opportunity Commission.
Which of the following would be likely to be true in a country with a high power
distance?
A) Hundreds of statues, billboards, and posters of the leader would appear all over the
capital.
B) The leader's likeness would appear only in the newspaper from time to time.
C) Top managers and employees would dress in similar ways.
D) Rather than employ a driver, top managers would drive their own cars to work.
Which communication sequence is correct?
A) sender → decoding → channel → encoding → receiver
B) sender → channel → medium → decoding → receiver
C) source → sender → encoding → decoding → receiver
D) sender → encoding → channel → decoding → receiver
As a business expansion director, Shana's goal is to scout potential locations for her
company's planned expansion to other countries. There are many options, some of
which include maintaining the business's head office in the United States. Other options
send company representatives to foreign operations when necessary, or establishing
separate operation facilities abroad and hiring locals as managers.
If Shana's company decides to open operations in France but maintain company
management in the United States, it would be considered a ________.
A) transnational corporation
B) global corporation
C) multidomestic corporation
D) joint venture
Today's managers are moving away from formalization and trying to be this.
A) more rigorous
B) more flexible
C) more strict
D) less permissive
A team that lacks new, interesting, exciting ideas needs someone to fulfill this team
role.
A) linker
B) creator-innovator
C) thruster-organizer
D) upholder-maintainer
The critical path in a PERT is the ________ sequence of events that is required to
complete the project in the ________ period of time.
A) longest; longest
B) shortest; shortest
C) longest; shortest
D) shortest; longest
Durability and features are measures of ________.
A) product quality
B) service quality
C) product value
D) service value
When two members of a team are having a personal conflict, the team leader takes on
this role.
A) conflict manager
B) liaison
C) troubleshooter
D) coach
One criticism of formal planning is that it focuses on how to beat the competition rather
than how to ________.
A) have cordial relationships with the competition
B) focus on new opportunities
C) balance the organization's budget
D) cooperate with the competition
The socioeconomic view of social responsibility states that a business ________.
A) is an economic agent only
B) has no responsibility
C) is a moral agent
D) is a harmful agent
The emphasis that managers give to various activities is generally based on their
________.
A) organizational level
B) tenure with the organization
C) experience in their field
D) skill specialty
A bus company is a ________ organization because its product is ________.
A) service; buses
B) manufacturing; transportation
C) service; transportation
D) manufacturing; buses
In a short essay, define and discuss quality control in an organization.
In a short essay, define planning and compare formal and informal planning as they are
used in various organizations.
In a short essay, discuss ways that managers can help to reduce stress for their
employees that originates outside of the workplace.
In a short essay, discuss the difference between efficiency and effectiveness.
In a short essay, discuss the two best-known types of nonverbal communication.
In a short essay, discuss arguments for and against social responsibility.
In a short essay, define and describe operations management.
In a short essay, explain how required capabilities can be an obstacle to effective
management of a value chain.
In a short essay, list and discuss the five personality traits of the Big Five Model of
personality.
In a short essay, list and discuss two contingency variables that should be considered in
determining an appropriate structure in organizational design.
In a short essay, discuss bounded rationality and satisficing.
In a short essay, identify and explain the first three steps in developing a PERT network.
In a short essay, describe the four main types of managerial skills identified by Robert
Katz.
What is meant by the internationalization of a firm's value chain?
In a short essay, define the practice of project management and explain why many
organizations are turning to this approach.
In a short essay, describe how the contingency variable of organization size might affect
management style.
In a short essay, explain how national culture can serve as a barrier to effective
communication.
In a short essay, discuss scientific management.
In a short essay, describe the characteristics of a divisional structure.
