Operation Management 94519

subject Type Homework Help
subject Pages 28
subject Words 7813
subject Authors David A. De Cenzo, Mary Coulter, Stephen Robbins

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Vroom and Yetton's leader-participation model suggests that leaders should adjust to the
situation.
The number of managers who face "white-water rapids" metaphor conditions is getting
smaller.
Most U.S. jobs use a variable pay system to compensate employees.
The Myers-Briggs Type Indicator test can identify thousands of different basic
personality types.
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If the legal structure of an entrepreneurial venture does not turn out to be ideal, it can
always be changed easily once the organization is up and running.
Directional plans leave no room for interpretation.
Industrialization implies that emerging markets are increasing their dependence on
low-cost labor.
The team role of linker initiates creative ideas in a team.
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In the norming stage of group development, the group becomes cohesive.
Goals are documents that outline how plans are to be carried out.
Decision trees are unreliable for making pricing decisions.
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Deming advocated an approach in which managers never get complacent about the
quality of their product.
An accept error involves not hiring an employee who could have performed well in a
job.
Because profit, or the "bottom line," is not the measure of success for not-for-profit
organizations, managers of charitable organizations do not have to concern themselves
with the financial aspects of their organizations.
For most U.S. companies, high productivity is a matter of survival.
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Of the five dimensions that make up the concept of trust, loyalty seems to be the most
critical.
In international economics, codetermination refers to the tendency for a financial or
monetary crisis in one country to spread rapidly to other countries, due to integrated
national economies.
Since it is impossible to predict the future, projected income estimates are not part of a
good business plan.
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The Industrial Revolution began in the seventeenth century.
Cultures with a high assertiveness rating tend to have people who are timid and shy.
Motivation is a drive that some people have and others don't have.
A problem-solving team is likely not to have a supervising manager to oversee it.
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In Maslow's system, a person takes care of social needs before worrying about personal
safety.
People from the Middle East tend to believe that life is not predetermined and they can
control their own destiny.
Global supply chains are similar to biological systems in being resilient and resistant to
change but surprisingly vulnerable at the same time.
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Trust is so important in value chain management that proponents of the system say you
can never have too much trust.
In an electronics company, a cross-functional team is likely to have an engineer, a
designer, a software specialist, and a marketing specialist all working on the same
project.
The discomfort that results from high dissonance can be reduced when an individual
feels that he or she has a choice in the matter.
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Motivation theories do not work well in U.S. organizations because of the emphasis
Americans place on individualism and achievement.
An example of a change in structure is an organization becoming more decentralized.
With choice S1, a manager sees gains of $10 million and $6 million. With choice S2, a
manager sees gains of $12 million and $3 million. The manager chooses S2, so she
must be optimistic.
Employee referrals are usually reliable.
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Value chain management is efficiency oriented.
Verbal intonation can be a part of written communication.
In stereotyping, observers use group characteristics to judge individuals.
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Which of the following is the mark of a well-managed company?
A) It can build a customer base quickly.
B) It can find ways to prosper even in economically challenging times.
C) It doesn't need to worry about customer loyalty.
D) It can find ways to prosper during economic boom times.
Early multinationals from the third phase of globalization originated in ________.
A) Japan
B) China
C) India
D) Brazil
The ________ phase of globalization began around 1900 and was associated with the
rise of electricity and steel production.
A) first
B) second
C) third
D) fourth
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The General Manager (Scenario)
Michelle is the general manager of a power plant. This morning, she will meet with city
officials to discuss environmental issues. After the meeting, she will confer with the
plant's section managers to address the concerns of the city representatives. This
afternoon, Michelle will meet with a team leader to go over a complaint filed by an
employee. After the complaint meeting, Michelle plans to spend time in the library and
on the Internet researching new technologies that can be used to improve the
performance of her plant.
When Michelle spends time searching for new technologies for her plant, she is
performing which management role?
A) leader
B) entrepreneur
C) spokesperson
D) disturbance handler
One key measurement that managers in value chain management companies strive to
make is an accurate ________.
A) supply forecast
B) weather forecast
C) demand forecast
D) production forecast
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McDonald's recently made productivity gains by cutting the ________.
A) wages of workers
B) weight of an order of French fries
C) time workers were trained
D) time it takes to make French fries
The more uncertain a situation is, the more ________ plans must be.
A) unspecific
B) long term
C) flexible
D) short term
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During tough economic times, managers find that ________ work(s) best for
motivating employees.
A) de-emphasizing how employees work is tied to performance
B) fostering two-way communication
C) promotions in job status without increased pay
D) promises of future compensation
An important part of the controlling function is ________.
A) evaluating
B) structuring
C) coordinating
D) punishing
In a team structure, ________.
A) there is a clear line of managerial authority
B) there is no clear line of managerial authority
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C) authority comes from top managers only
D) no one has the authority to make decisions
Of the six behaviors that managers focus on, which behavior typically is the most
troubling to an organization?
A) job satisfaction
B) workplace misbehavior
C) organizational citizenship behavior
D) employee productivity
The purpose of operations management is to manage ________.
A) inputs
B) outputs
C) the transformation process
D) the manufacturing process
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After the startup has been planned and organized, the next step is ________.
A) prototyping the product or service
B) creating a top management team
C) financing the venture
D) launching the venture
In a short essay, explain through examples how a process can be (a) efficient but not
effective and (b) effective but not efficient.
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Which of the following best defines goals?
A) likely outcomes for the future
B) unlikely outcomes for the future
C) desired outcomes for the future
D) short-term targets
According to Herzberg, when an extremely dissatisfied employee gets an improved
salary and working conditions, he or she ________.
A) becomes more motivated and more satisfied
B) becomes less motivated and less satisfied
C) becomes more dissatisfied, and his or her motivation increases
D) becomes less dissatisfied, and his or her motivation is unaffected
Early leadership trait research looked to find characteristics that might ________.
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A) distinguish ordinary leaders from great leaders
B) define charisma
C) identify the physical traits of leaders
D) differentiate leaders from non-leaders
________ is the obligation or expectation to perform a duty.
A) Responsibility
B) Unity of command
C) Chain of command
D) Span of control
A baseball player in a slump who feels stress from trying to raise his batting average is
experiencing ________ stress.
A) task demand
B) role demand
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C) role conflict
D) interpersonal
To find out how many activities are taking place at a given time in a Gantt chart,
________.
A) read across a single row
B) read down a single column
C) count the total number of bars
D) count the total number of actual progress bars
Joint ventures are a type of ________.
A) license
B) franchise
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C) foreign subsidiary
D) strategic alliance
One particularly effective form of providing feedback is for the receiver to ________.
A) raise a hand to show that the message was received
B) state "message received" out loud
C) restate the message in his or her own words
D) send a written message that states "message received"
Japanese managers tend to rely on this style of communication.
A) formal and written
B) formal and unwritten
C) informal and verbal
D) verbal and formal
page-pf15
SWOT analysis identifies and analyzes an organization's ________.
A) strengths, weaknesses, opportunities, and threats
B) strategy for competing in the market
C) human resource assets
D) long-term goals
Organization development can be viewed as an attempt to change an organization's
________.
A) structure
B) financial goals
C) culture
D) status
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The first phase of globalization was characterized by the ________.
A) rise of steel production
B) rise of SMEs
C) dominance of MNEs in the agricultural industry
D) growth of railroads
An entrepreneurial venture that manufactures low-cost generic pills would be likely to
be ________.
A) very organic in structure
B) very innovative
C) fairly mechanistic in structure
D) very informal in structure
The best way to eliminate social loafing is to make sure that team members are
________ for the team's goals.
A) individually accountable
B) jointly accountable
C) both individually and jointly accountable
D) not accountable
page-pf17
As a product, piano lessons are ________.
A) a good because you can purchase them
B) a service because they are nonmaterial
C) a good because they can be divided into discrete lessons
D) a service because someone needs to give them
Attribution theory is primarily concerned with explaining ________.
A) the behavior of groups
B) one's own perceptions
C) the behavior of others
D) the perceptions of others
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Under-rewarded inequity exists when one's own outcomes-to-input ratio ________ that
of the referent.
A) is greater than
B) is less than
C) is equal to
D) is greater than or equal to
The shipbuilding facility in fifteenth-century Venice resembled ________.
A) an auto assembly line
B) how Silicon Valley workers design new software
C) how handmade sweaters are knitted
D) how a chef makes a superb pasta dish
What should a speaker do if her listener's feedback summary of her message is
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incorrect?
A) The speaker should repeat the original message word for word.
B) The speaker should summarize the summary.
C) The speaker should summarize the original message.
D) The speaker should rephrase the message.
Mid-level managers in a country with high power distance are ________ than managers
from a low power distance country.
A) more likely to make risky decisions
B) less likely to make risky decisions
C) less likely to make safe, conservative decisions
D) more likely to disagree with their leaders' decisions
In a short essay, describe the final four steps in the strategic management process.
page-pf1a
In a short essay, define and discuss quality control in an organization.
In a short essay, describe how brainstorming can help avoid groupthink and enhance
creativity in group decision making.
page-pf1b
In a short essay, list and discuss the three-needs theory according to David McClelland.
Then identify which of these needs has been studied most extensively and discuss the
findings of this research.
In a short essay, list and explain the four basic functions of management.
page-pf1c
In a short essay, describe two of the four specific leadership roles that team leaders play.
page-pf1d
In a short essay, identify and explain the first three steps in developing a PERT network.
In a short essay, discuss ways that managers can help to reduce job-related stress for
their employees.
page-pf1e
In a short essay, discuss the value of Hofstede's values study to managers.
In a short essay, compare work groups and work teams.
page-pf1f
In a short essay, compare strategic plans and tactical plans.
Define organizational behavior and describe its goals.
In a short essay, describe how multiperson comparison is done.
page-pf20
In a short essay, discuss technology's role in manufacturing.
In a short essay, describe the Ohio State University leadership studies.
page-pf21
In a short essay, discuss the impact of market globalization on consumer lifestyles and
preferences around the world. Provide examples to illustrate your answer.
In a short essay, explain how cultural attitudes can be an obstacle to effective
management of a value chain.
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In a short essay, discuss the process of orientation and its major goals.

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