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An assembly drawing lists the operations necessary to produce the component.
Production technology has had a major impact on services, but as yet there has been
little reduction in service labor requirements.
Experience differentiation is an extension of product differentiation, accomplished by
using people's five senses to create an experience rather than simply providing a
service.
Variability in manufacturing can occur because engineering drawings or specifications
are incomplete or inaccurate.
Which one of the following is not a characteristic of a Model A or M/M/1 system?
A) exponential service time pattern
B) single number of channels
C) single number of phases
D) Poisson arrival rate pattern
E) limited population size
The service sector makes up approximately what percentage of all jobs in the United
States?
A) 12%
B) 40%
C) 66%
D) 79%
E) 90%
Labor standards are defined as the
A) preset activities required to perform a job
B) amount of space required by a specific crew to perform the job
C) standard set of procedures to perform the job
D) standard labor agreements
E) amount of time required to perform a job or part of a job
Techniques for enhancing maintenance can include
A) simulation of breakdowns from prolonged use
B) expert systems that aid in problem-solving
C) automated sensors that warn when preventative maintenance is required
D) A and C
E) A, B, and C
Given the position of the iPod in the growth stage of its life cycle, which of the
following OM Strategy/Issues should the makers of iPods be least concerned with at the
current time?
A) forecasting
B) cost cutting
C) increasing capacity
D) product and process reliability
E) enhancing distribution
A large transportation problem has 220 origins and 1360 destinations. The optimal
solution of this problem will fill no more than about __________ of cells with
quantities to be shipped.
A) one-half of one percent
B) five percent
C) ten percent
D) twenty-five
E) All cells will be occupied.
What was the name of the construction project to rebuild the Pentagon after the terrorist
attacks on Sept. 11, 2001?
A) Project Panther
B) Project Pit Bull
C) Project Python
D) Project Piranha
E) Project Phoenix
Which of the following layouts generally has the best machine utilization?
A) fixed-position layout
B) repetitive and product-oriented layout
C) process-oriented layout
D) office layout
E) warehouse layout
Which of the following is a location analysis technique typically employed by a
manufacturing organization?
A) transportation method
B) queuing theory
C) correlation analysis and traffic counts
D) simulation
E) demographic analysis
The MTBF distribution of a machine that has passed the phase of early failures exhibits
a normal distribution. The smaller the standard deviation of this distribution
A) the more expensive is preventive maintenance
B) the more likely this machine is a candidate for preventive maintenance
C) the shorter is the time interval between breakdowns
D) the more likely this machine will break down
E) the more likely this machine will be maintained by a breakdown maintenance policy
A product sells for $5, and has unit variable costs of $3. This product accounts for
$20,000 in annual sales, out of the firm's total of $60,000. When performing
multiproduct break-even analysis, the weighted contribution of this product is
approximately
A) 0.133
B) 0.200
C) 0.40
D) 0.667
E) $1.667
The northwest-corner rule is best used
A) to minimize the total shipping cost from several origins to several destinations
B) to calculate whether a feasible solution is also an optimal solution
C) to calculate how much to transfer from one shipping route to another
D) to generate an initial feasible solution to a transportation problem
E) to resolve cases of degeneracy in transportation problems
A decision maker who uses the maximin criterion when solving a problem under
conditions of uncertainty is
A) an optimist
B) a pessimist
C) an economist
D) an optometrist
E) making a serious mistake; maximin is not appropriate for conditions of uncertainty
Which of the following is not a goal of JIT partnerships?
A) removal of unnecessary activities
B) removal of in-plant inventory
C) removal of in-transit inventory
D) removal of engineering changes
E) All of the above are goals of JIT partnerships.
Which of the following is not an advantage of level scheduling?
A) stable employment
B) lower absenteeism
C) matching production exactly with sales
D) lower turnover
E) more employee commitment
If cars sell for $500 profit and trucks sell for $300 profit which of the following
represents the objective function?
A) Maximize = 500C+300T
B) Minimize = 500C + 300T
C) Maximize = 500C - 300T
D) Minimize = 300T- 500C
E) None of the above
The campus bookstore sells highlighters that it purchases by the case. Cost per case,
including shipping and handling, is $200. Revenue per case is $350. Any cases unsold
will be discounted and sold at $175. The bookstore has estimated that demand will
follow the pattern below
a. Construct the bookstore's payoff table.
b. How many cases should the bookstore stock in order to maximize profit?
c. How would your answer differ if the clearance price were not $175 per case but $225
per case? (It is not necessary to re-solve the problem to answer this.)
__________ analysis finds the point at which costs equals revenues.
A(n) __________ system is packaged business software that automates and integrates
the majority of their business processes, shares common data and practices across the
entire enterprise, and produces and accesses information in a real-time environment.
For the data below, construct an initial feasible solution using the northwest-corner rule.
Identify JIT policies for and expectations of suppliers.
__________ is actual output as a percent of effective capacity.
__________ is the term describing purchasing facilitated through the internet.
