An action notice is generated ________________________________________.
a) for planned orders in any period
b) only for orders that are to be released to the shop floor
c) only for movements to and from the warehouse
d) only when marketing needs to be notified
e) when a planned order needs to be released
Which of the following companies helps businesses use weather data to make their
business plans?
a) i2 technologies
b) Manugistics
c) Planalytics
d) Algorithmics
e) SAP
ISO 9000 is
a) An award for quality given annually by the U.S. Government
b) An approach to quality management that was developed in Japan by Deming
c) A set of international quality standards and a certification process for companies
d) An approach for managing self-directed teams
e) An approach for product design
In work sampling, when should observations be taken?
a) at the same time each day
b) once per week
c) at random times
d) once per hour
e) once per day
Having waiters cook and having the cooks wait on tables is an example of
______________.
a) job enlargement
b) job rotation
c) job enrichment
d) job involvement
e) job enhancement
What type of operations focus on products in the early stage of the life cycle?
a) repetitive
b) downstream
c) gateway
d) intermittent
e) recycle
What are the three different service designs that are described in the chapter?
a) substitute people for technology; get the customer involved, high customer attention
approach
b) customer-based market research, high customer attention approach, substitute
technology for people
c) customer-based market research, high customer attention approach, gets the customer
involved
d) substitute people for technology, customer-based market research, and high customer
attention approach
e) substitute technology for people; get the customer involved, high customer attention
approach
Which of the following is not an assumption of the waiting line models presented in the
textbook?
a) the customers are patient
b) customers come from an infinite population
c) customer arrival rate is described by a Poisson distribution
d) service times are described by an exponential distribution
e) the waiting line priority rule is longest service requirements first
__________ are groups of workers who are responsible for every aspect of their
business.
a) Focus teams
b) Staff departments
c) Partnerships
d) Self-managed teams
e) Negotiators
Just-in-time organizations rely on employees to
a) Do what their boss tells them to do
b) Dress differently every day
c) Work together
d) File grievances
e) Be adversarial toward management
Capital Co. is considering five different projects. Define Xias a binary (0-1) variable
that equals 1 if project i is undertaken and 0 otherwise, for i = 1,2,3,4,5. Which of the
following represents the constraint(s) stating that projects 2, 3, and 4 cannot all be
undertaken simultaneously?
a) X2+ X3+ X4≤ 3
b) X1+ X2+ X3+ X4+ X5≤ 3
c) X2+ X3+ X4≤ 1
d) X2+ X3+ X4≤ 2
e) X2+ X3≤ 1 and X3+ X4≤ 1
The Malcolm Baldrige Award criteria category that includes commitment by top
management is
a) Leadership
b) Strategic planning
c) Process management
d) Business results
e) Information and analysis
The aggregate plan helps manufacturing with all of the following except:
a) whom to employ
b) how much work to subcontract
c) how much inventory can be held
d) when to add/subtract employees
e) when to use overtime
Which of the following is equivalent to ‘=SUMPRODUCT(A1:A4,B1:B4)’?
a) A1*A4 + B1*B4
b) A1*B1 + A2*B2 + A3*B3 + A4*B4
c) (A1+A4)*(B1+B4)
d) (A1+A2+A3+A4)*(B1+B2+B3+B4)
e) A1 + A4*B1 + B4
The quantity of the replenishment order is based on the
__________________________.
a) capacity available
b) size of the item
c) number of workers available
d) inventory space available
e) lot sizing rule used
Second-generation ERP systems are referred to as ___________ software.
a) scheduling
b) MRP
c) inventory management
d) MPS
e) SCM
Consider the following two functions:
g(x, y) =4x ‘“ 3y + 21
h(x, y) = 13xy
Which of the following is true regarding the linearity of the functions?
a) neither of the functions is linear
b) both functions are linear
c) g(x, y) is linear, but h(x, y) is not linear
d) h(x, y) is linear, but g(x, y) is not linear
e) h(x, y) is not linear, and g(x, y) is only linear when y ≥ 0
The load-distance model tells us which departments should be closest to each other by
_________.
Define ‘environmental scanning.’
Jobs that are intrinsically satisfying to the employee are said to be
____________________.
What is the difference between traditional and cell manufacturing?
Subcontracting has unattractive ________________________ effects.