TQM was defined in the textbook as managing the entire organization so that it excels
on all dimensions of products and services that are important to the customer.
Answer:
One of the principles of work center scheduling is that the effectiveness of any shop
should be measured by speed of flow through the shop.
Answer:
You time someone completing a single task the first time at 100 minutes and the fourth
time they do the task it takes 81 minutes. You should use a 90 percent learning curve to
estimate the length of time this worker will take to complete this task in the future.
Answer:
An effective job of operations consulting results in an alignment between strategy and
process dimensions in a way that enhances the business performance of the client.
Answer:
Quality of life in a host community is not a major factor in making the facility location
decision.
Answer:
If a person performing a task has been achieving a 75 percent learning curve and you
know that the task will end after the 80th unit, the last unit produced will take 17.12
percent as much time as the first unit.
Answer:
Service strategy begins by integrating operations and strategy.
Answer:
Workcenter layouts allocate the same or similar machines into cells to work on products
that have dissimilar shapes and dissimilar processing requirements.
Answer:
Throughput time of a production process is the amount of time a unit spends actually
being worked on.
Answer:
The objective of the aggregate operations plan is to insure that the marketing and sales
plans are realistic.
Answer:
According to the theory of constraints the term productivity is defined as all those
actions that bring a company closer to its goals.
Answer:
One of the few JIT techniques that do not work well in service firms is demand-pull
scheduling.
Answer:
Hybrid processes combine some features of make-to-order and make-to-stock
production processes.
Answer:
Operations consulting deals with assisting clients in developing operations strategies
and improving production processes.
Answer:
Which of the following is not a production activity report generated by MRP?
A.Exception report
B.Planning report
C.Performance control report
D.Planned-order schedules
E.Bill of materials report
Answer:
If annual demand is 12,000 units, the ordering cost is $6 per order and the holding cost
is $2.50 per unit per year, which of the following is the optimal order quantity using the
fixed-order quantity model?
A.576
B.240
C.120.4
D.60.56
E.56.03
Answer:
The primary purpose of the Malcolm Baldrige National Quality Award is which of the
following?
A.To encourage the spread of statistical quality control
B.To improve human resource development and management in manufacturing
C.To improve competitiveness of American firms
D.To prove that American firms were competitive in quality
E.To emphasize the use of quantitative methods in process management
Answer:
A company must perform a maintenance project consisting of seven activities. The
activities, their predecessors and their respective time estimates are presented below:
Using the Single Time Estimate CPM procedure, what is the Latest Finish Time for the
last activity in this project (i.e., the total time to complete the project)?
A.9 days
B.10 days
C.11 days
D.12 days
E.13 days
Answer:
If a firm produced a standard item with relatively stable demand, the smoothing
constant alpha used in an exponential smoothing forecasting model would tend to be in
which of the following ranges?
A.5% to 10%
B.20% to 50%
C.20% to 80%
D.60% to 120%
E.90% to 100%
Answer:
An improvement noted by many firms after implementation of MRP is which of the
following?
A.Increased idle time
B.Quicker setup times
C.Inability to change the master schedule
D.Reduced inventory
E.Improved product design-for-manufacture
Answer:
One of the objectives of facility location analysis is to select a site with the lowest total
cost. Which of the following are hidden costs that should be included in the analysis?
A.Becoming less responsive to the customer
B.Supplier costs
C.Taxes
D.Construction costs
E.Product life cycle costs
Answer:
There are other related mathematical programming techniques that can be used instead
of linear programming if the problem has a unique characteristic. If the problem is best
solved in stages or time frames we should use which of the following methodologies?
A.Goal programming
B.Temporal programming
C.Integer programming
D.Genetic programming
E.Dynamic programming
Answer:
The main purpose of aggregate operations planning is to specify the optimal
combination of which of the following?
A.Production rates, workforce Levels and inventory on hand
B.Inventory on hand and financing costs for that inventory
C.The strategic plan and the products available for sale
D.The workforce Level and the degree of automation
E.Operational costs and the cash flow to support operations
Answer:
Which of the following are fixed-order quantity inventory models?
A.Economic order quantity model
B.The ABC model
C.Periodic replenishment model
D.Cycle counting model
E.P model
Answer:
In trying to implement a lean production system you should work with suppliers to do
which of the following?
A.Reduce lead times
B.Focus workstation capacities
C.Backflush
D.Provide quality at the source
E.Heijunka
Answer:
In Hau Lee’s uncertainty framework to classify supply chains, a supply chain that has
functional products and a stable supply process is called which of the following?
A.Efficient
B.Forward looking
C.Agile
D.Risk hedging
E.Responsive
Answer:
Failure mode and effect analysis is used in six-sigma projects. It involves which of the
following?
A.Closely examining each rejected part to determine the cause
B.A careful sampling plan
C.Calculating a risk priority number for each possible failure
D.Reporting the effect each failure has had on a customer
E.Multivariate testing
Answer:
In Hau Lee’s uncertainty framework to classify supply chains, a supply chain that has
functional products and an evolving supply process is called which of the following?
A.Efficient
B.Forward looking
C.Agile
D.Risk hedging
E.Responsive
Answer:
Which of the following is the major reason that exponential smoothing has become well
accepted as a forecasting technique?
A.Accuracy
B.Sophistication of analysis
C.Predicts turning points
D.Ease of use
E.Forecasts lag data trends
Answer:
A project can be subdivided into which of the following?
A.Job orders
B.Subjobs
C.Work Package
D.Sub-paths
E.Events and decisions
Answer:
Which of the following is a suggestion for managing queues presented in the textbook?
A.Train your servers to be friendly
B.Tell customers that the line should encourage them to come during slack periods
C.Give each customer a number
D.Periodically close the service channel to temporarily disperse the line
E.Use humor to defuse a potentially irritating situation
Answer:
If a total capital investment of $96,000 is required for a robot and accessories, the
annual labor cost replaced by the robot is $20,000, the annual maintenance cost for the
robot is $2,000, the fractional speedup is 150 percent and the annual depreciation is
$10,000, what is the payback period?
Answer:
In the context of work assignment, what is infinite loading?
Answer:
Explain the role that “order qualifiers” and “order winners” play as the interface
between marketing and operations?
Answer:
What is the criterion for determining whether a project activity is on the “critical path”
or not?
Answer:
What is a learning curve?
Answer:
Name the six components of the SAP AG’s R/3 operations module?
Answer:
What weight should be given to environmental pollution control regulations that differ
from location to location or from country to country in making facility location
decisions?
Answer: