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Because a Level production strategy does not require adjustment in the
short-to-medium term, aggregate sales and operations planning is not required.
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Most project work is controlled by PERT or CPM and thus team leadership is less
crucial than in other parts of an organization.
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An important issue in applying supply chain thinking to services is that customers tend
also to be suppliers of some of the inputs to the service product.
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A finite population in waiting line management refers to a population that is large
enough in relation to the service system so that the population size caused by
subtraction or additions to the population does not significantly affect the system
probabilities.
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Infrastructure decisions within operations and supply strategy include the selection of
the appropriate technology, the role of inventory and the location of facilities.
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The generic development process outlined in the textbook is followed by many, if not
most, of the firms in the Fortune 500.
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An improvement-driven reason for outsourcing is that it can increase product and
service value, customer satisfaction and shareholder value.
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The critical path in a CPM analysis is always the shortest path through the network.
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An order winner is a set of criteria that differentiates the products or services of one
firm from another.
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Priority rules are the rules used to obtain a job sequence in production scheduling.
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Consulting firms are frequently characterized according to whether their primary skill is
strategic planning or tactical analysis and implementation.
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The fixed-time period inventory system has a smaller average inventory than the
fixed-order quantity system because it must also protect against stockouts during the
review period when inventory is checked.
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The primary job of partners in a consulting firm is to manage consulting engagements.
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One of the tools of a quality control department that is used in a TQM program is
leadership.
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The best strategy for innovative products is to use either a responsive or an agile
supply-chain.
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One of the many JIT techniques that have been successfully applied in service firms is
leveling facility load.
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In the generic product development process, phase 2 (system-level design) begins with
corporate strategy and incorporates market objectives.
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According to the theory of constraints, capacity is the time available for production.
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