If customer service is important to the company, average job lateness is probably a
more relevant measurement than average job tardiness.
A small range and large standard deviation imply that data observations are closely
clustered around the mean.
The advent of the computer age paved the way for the development of MRP for
inventory control and scheduling.
The See’s Candies facility is an example of a product layout.
A qualitative forecast is made subjectively by the forecaster.
An example of an operation that does not add value is making a wedding cake.
The maximum output rate that can be achieved by a facility under ideal conditions is
design capacity.
With Excel Solver, the Target Cell can contain either a formula or a value.
Typically, an REL chart is more subjective than a from-to matrix.
Operations management is only concerned with information technology applications
within the firm.
The most critical factors for successful EPR implementation are ______ and _________
______.
a) leadership, top management commitment
b) leadership, technological transfer management
c) management, technological transfer management
d) funding, top management commitment
e) leadership, detailed technical specifications
Which of the following is not considered to be a valid performance measure of a
waiting line system?
a) the average number of customers waiting in line
b) the average number of customers in the system
c) the service system
d) the average amount of time customers spend waiting
e) the system utilization rate
The Union of Japanese Scientists and Engineers named its quality award after
___________________.
a) Genichi Taguchi
b) Kaoru Ishikawa
c) Joe Juran
d) Phillip Crosby
e) W. Edwards Deming
Which of the following is the least effective tactic for managing a bottleneck station?
a) Assign extra workers to the bottleneck station if necessary in order to keep it running.
b) Increase the production rate at the bottleneck station.
c) Inspect items just as soon as they come out of the bottleneck station.
d) Subcontract part of the workload at that station to other companies.
e) Assign your best people to that station to improve efficiency.
JIT considers waste anything that
a) Fits in a waste basket
b) Reduces production capacity
c) Has been discarded
d) Cannot be recycled
e) Does not add value
Which of the following waiting line systems best describes a drive-through car wash?
a) single-server, single-phase
b) single-server, multi-phase
c) multi-server, single-line, single-phase
d) multi-server, multi-line, single-phase
e) multi-server, multi-phase
Issues that need to be considered in location globally include all of the following except
______________.
a) different cultures
b) FEC accounting requirements
c) language barriers
d) different laws
e) different business practices
The process of monitoring the external environment is called what?
a) environmental examination
b) environmental inspection
c) environmental scrutiny
d) environmental perusal
e) environmental scanning
A firm produces 100 units using 800 labor hours. What is its labor productivity?
a) 0.125 units/hour
b) 8 units/hour
c) 100 units/hour
d) 800 units/hour
e) -0.125 units/hour
One disadvantage of using undertime is
a) employee hourly rate decreases
b) employee hourly rate increases
c) product labor cost decreases
d) product labor cost increases
e) product labor cost is constant
Solving a decision tree that involves maximizing profit includes
______________________.
a) using probabilities to calculate expected values for decision points
b) calculating from left to right
c) selecting the decision alternative with the highest expected value
d) calculating expected values for all chance events before considering decision nodes
e) inverting decision nodes
There are four activities on the critical path, and they have variances of 1, 2, 4, and 2.
The variance of the critical path is _______.
a) 3
b) 5
c) 9
d) 16
e) 25
Which of the following techniques loads jobs without regard to the capacity available to
do the work?
a) finite loading
b) infinite loading
c) forward scheduling
d) backward scheduling
e) input/output control
To edit formulas in Excel, you can either double-click on the cell or hit:
a) F1
b) F2
c) F3
d) F4
e) F5
The center line of a control chart represents what?
a) Range
b) Standard deviation
c) Mean
d) Mean divided by standard deviation
e) Skewness
Which of the following is a disadvantage of automation?
a) inflexibility for product and process changes
b) inconsistency of products
c) inefficiency for producing large volumes
d) harder to monitor quality
e) frequent interruptions of production
Which of the following is not considered to be a valid performance measure of a
waiting line system?
a) the average number of customers waiting in line
b) the average number of customers in the system
c) the average amount of time customers spend waiting
d) the system utilization rate
e) the service pattern
What are the two methods for checking record accuracy and what do they do?
Insourcing incurs a fixed cost of $1000 and a $5 variable cost. Outsourcing incurs a
fixed cost of $2000 and a $2 variable cost. What is the indifference point?
List examples of dedicating specific servers for specific transactions.
Saying that an organization is qualified to be in its marker means it has the right
______________________.
What are the two major kinds of Gantt charts?
Expanding a job vertically through increased worker responsibility is called
____________.
Describe how consumers can use the Internet to shop in new ways.
What are some important considerations to make when developing an operational
schedule?