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Allowing employees to participate in the change process is NOT a common way to deal
with resistance to organizational change.
Deming's 14 points were useful in their time but are now largely considered to be
obsolete.
"A distinctive edge" is a way of describing a competitive advantage.
According to McGregor, managers should employ a Theory X style of management.
In the Six Sigma system, the higher the sigma value, the greater number of defects you
would expect from a product.
Sexual harassment is defined as any unwanted activity of a sexual nature that affects an
individual's employment.
The advantage of work specialization is that it always results in high employee
motivation and high productivity.
A company changing its computer operating system would not be an example of a
technology change because no new technological equipment was used.
Conscientiousness seems to be a key ingredient in successful teams.
Many experts believe that for firms to compete globally they must focus solely on the
quantity of production and reducing costs.
Customer service cannot be considered a strategic weapon for an organization.
Contingent workers may make up to 40 percent of the workforce by the end of the
decade.
Selective perception involves deception on the part of the person sending a message.
The purchase price of a product has no influence on calculating EOQ.
The primary issue that motivated Taylor to create a more scientific approach to
management was worker satisfaction.
The behavioral approach to management began in the 1960s with organizational
behavior (OB).
Fiedler concluded that relationship-oriented leaders seemed to perform better in highly
unfavorable situations.
Active listening requires making super-quick judgments immediately after a person
begins speaking.
Open-book management programs motivate by giving employees a greater sense of
ownership in the company.
A small business manager in many ways combines the roles of top manager and
first-line manager in a large business.
Providing motivation is part of the controlling function of management.
SWOT analysis includes the identification of an organization's strengths, weaknesses,
opportunities, and threats.
Communication in the U.S. business world typically does not strive for clarity.
A leader is someone who has managerial authority and can influence others.
The average person can take in information at a much faster rate than is communicated
through speech.
As organizations become larger, they tend to become more organic.
Firing, layoffs, furloughs, and early retirements are the only three downsizing options.
The manager has control over all three components of customer service interactions.
Group decisions tend to provide more complete information than individual decisions.
The decision tree shows the profit outcomes for a sandwich shop in a strong and a weak
economy. Overall, the shop is expected to make $32,000.
After World War II, managers in the U.S. firms began to focus on manufacturing rather
than finance and marketing.
Emotions can cause a single message to be interpreted in two different ways.
Frank and Lillian Gilbreth's best-known contribution to scientific management
concerned selecting the best worker for a particular job.
A major strength of formal planning is that it reinforces past successes and incorporates
them into the future.
A self-managed team is responsible for both completing tasks and managing itself.
Employees in an organization with a matrix design can have two bosses for the same
job.
Managers with a parochial view of the world tend to see things from the point of view
of a foreign culture.
Equity theory holds that employees who feel underpaid will decrease their level of
effort and performance in response to feelings of inequity.
Kurt Lewin sees the first step in change as the freezing of the status quo.
The controlling management function is largely a matter of ________.
A) resolving conflicts
B) determining what needs to be done
C) monitoring to see that tasks are accomplished
D) enforcing rules for employees
One legislator sees decreased tax revenue as the key problem in the budget. A second
legislator sees increased spending as the problem. Each of these legislators has a(n)
________.
A) representation bias
B) self-serving bias
C) availability bias
D) framing bias
Recruitment (Scenario)
Keena's company was expanding. After a period of downsizing, the company had
decided to increase organizational profitability by gaining market share, which meant a
need for more people. As assistant manager of human resources, she was in the process
of evaluating what would be the most effective means of gaining new employees who
were qualified, were cost efficient, and could help maintain the company's commitment
to a diversified workforce.
To reach the largest possible audience, Keena should consider ________ as a source of
potential candidates.
A) advertisements
B) employee referrals
C) school placement
D) private employment agencies
Which of the following is an example of a structured problem?
A) designing a new MP3 player
B) hiring a lawyer
C) deciding shipping options for a vacuum cleaner
D) drafting a quarterback for a pro football team
These are the Big Five personality traits that seem to have the greatest influence on
team performance.
A) conscientiousness and openness to experience
B) agreeableness and emotional stability
C) emotional stability and extraversion
D) extraversion and conscientiousness
What does Fiedler's least-preferred coworker questionnaire measure?
A) the most common leadership style among all leaders
B) leadership style of respondents who took the test
C) the most effective leadership style
D) the least effective leadership style
When people judge someone on the basis of the perception of a group they are a part of,
they are using the shortcut called ________.
A) stereotyping
B) selectivity
C) assumed similarity
D) the halo effect
Which of the following might be an example of increased efficiency in manufacturing?
A) cutting the amount of labor required to make the product
B) cutting the price of the product
C) increasing sales of the product
D) increasing advertising for the product
________ departmentalization is based on territory or the physical location of
employees or customers.
A) Functional
B) Product
C) Geographic
D) Matrix
________ individuals tend to be dependent on positive evaluation from others.
A) High self-esteem
B) High Mach
C) Low self-esteem
D) Internal locus of control
A global team member from China would be likely to be ________.
A) less productive in a team than on his own
B) equally productive on his own and on a team
C) more productive in a team than on his own
D) more productive on his own than in a team
Implementation of a value chain should be driven by ________.
A) technology
B) customers
C) employees
D) management
Techniques organizations utilize to exchange standard business transaction documents,
such as invoices or purchase orders, are called ________.
A) intranets
B) extranets
C) electronic data interchange
D) teleconference
Studies show that the statement, "Happy workers are productive workers," is ________
A) completely false
B) completely true
C) fairly true
D) largely false
Hugo Munsterberg suggested that psychological tests could be helpful in ________ for
an organization.
A) finding customers
B) selecting employees
C) firing employees
D) selecting advertisements
Decision trees show the profit outcomes for the plans for two doughnut stores in two
different locations in a strong and a weak economy for the future. If the investor
interested in building a store is pessimistic, in which location should she build?
A) She should build Store 2, because it has a greater minimum profit.
B) She should build Store 2, because it has a greater maximum profit.
C) She should build Store 1, because it has a greater maximum profit.
D) She should build Store 1, because it has a greater minimum profit.
Teams composed of individuals who function without a supervisor are called ________.
A) cross-functional teams
B) self-managed work teams
C) problem-solving teams
D) virtual teams
The ________ component of attitude is based on emotions.
A) cognitive
B) behavioral
C) affective
D) action
Theodore and James have formed TJ Soft, an entrepreneurial venture to develop games
and other kinds of software for consumers. Their company, which includes TJ Soft
stores, is looking for opportunities in the future that include international operations.
A foreign company wants to be able to copy and manufacture TJ Soft programs and sell
them in its stores. What would be an appropriate approach for them to use?
A) licensing
B) franchising
C) renting
D) appropriating
A major challenge of using global teams is ________.
A) personality differences
B) knowledge differences
C) cultural differences
D) skill differences
Which of the following would a manager who wants to minimize her maximum regret
choose?
A) the smallest maximum regret value
B) the smallest minimum regret value
C) the smallest difference maximum regret value and the minimum regret value
D) the greatest difference maximum regret value and the minimum regret value
Open-book management encourages employees to ________.
A) think like an owner
B) share their financial situations with management
C) make all top-level decisions for the organization
D) ignore the needs of the organization
A business model is ________.
A) a competitor that a company seeks to emulate
B) a strategic design for how a company intends to make profit
C) a theoretical ideal that a company seeks to emulate
D) an unrelated organization whose practices a company seeks to emulate
A sneaker company creating its own stores where it sells only its own brand is an
example of which of the following?
A) forward vertical integration
B) backward horizontal integration
C) forward horizontal integration
D) reverse vertical integration
Jeff, a manager at the Flux Soap Store, lowered the reorder point for
Butterscotch-Lemon soap from 33 percent of maximum to 20 percent of maximum.
What is Jeff likely to observe?
A) The level of Butterscotch-Lemon soap in stock should increase.
B) Sales of Butterscotch-Lemon soap should decrease.
C) Sales of Butterscotch-Lemon soap should increase.
D) The level of Butterscotch-Lemon soap in stock should drop.
In attribution theory, if a person is conscientious in five separate tasks, but in the sixth
task fails to be conscientious, this task is said to have ________.
A) low distinctiveness
B) high distinctiveness
C) high consensus
D) low consensus
Which of the following would you expect to see in a company that had highly engaged
employees?
A) lower employee retention rates
B) greater employee retention rates
C) a diverse workforce
D) a homogeneous workforce
When managers influence employee behavior, they ________.
A) predict what employees will do
B) steer it in a particular direction
C) understand why a behavior occurs
D) try not to change a behavior
Which of the following is true of the three early theories of motivation?
A) Maslow focuses on job satisfaction.
B) McGregor focuses on the basic needs of the individual.
C) Both McGregor and Herzberg focus on human nature.
D) McGregor focuses on positive and negative assumptions about human nature.
Workers in a company are complaining about a new employee evaluation system.
Which kind of resistance to change are they demonstrating?
A) resistance out of habit
B) resistance because of uncertainty
C) resistance to protect company goals
D) resistance to protect market share
Stress is most frequently associated with ________ only.
A) demands and constraints
B) opportunities and habits
C) opportunities and fear
D) demands and pressures
In a short essay, describe the University of Michigan leadership studies.
In a short essay, discuss why people resist change due to the fear of losing possessions
or status. Include an example to support your answer.
In a short essay, explain why customer satisfaction is becoming increasingly important
in today's business world.
In a short essay, describe the conclusions of situational leadership theory (SLT) for each
follower readiness category, R1, R2, R3, and R4.
In a short essay, discuss why people resist change when they think it is incompatible
with organizational goals. Include an example to support your answer.
In a short essay, discuss how risk-taking can help explain individual behavior in
organizations.
Describe the role of GATT and the WTO in reducing barriers to trade and investment
worldwide, and explain how this reduction has led to the integration and
interdependence of national economies.
In a short essay, describe the drawbacks of an employee being part of a fully networked
organization.
In a short essay, describe the steps an entrepreneur typically takes in deciding whether
to begin an entrepreneurial venture.
In a short essay, describe the characteristics of virtual teams.
In a short essay, define value and explain how it is obtained.
In a short essay, explain why Viking Range qualifies as an entrepreneurial venture.
In a short essay, list and discuss three shortcuts frequently used in judging others.
In a short essay, identify the principles of management identified by Henri Fayol that
are most important for efficiency and productivity of the entire organization.
In a short essay, explain why customer satisfaction is becoming increasingly important
in today's business world.
